Littelfuse Circuit Protection Solutions

1. February, 2008 CIRCUIT PROTECTION SOLUTIONS LFBC Main Menu Help – Home, My Profile, and General Info Including Definitions & Terms

2. Main Menu Help - Home Littelfuse Business Center benefits: • Simple to use • Pull down menus • Easy site navigation • Links to .pdf SAP documents • Multiple part search methods • Shopping cart • Auto-save feature – never lose work in process • Can open multiple windows with a single userID • All information is “live” from our SAP computer system

3. Main Menu Help - Home Definitions and Terms: • Product Availability – shows the available product inventory based on outstanding orders, production planning and warehouse inventory • Sold To – your main Littelfuse account address • Ship To – the shipping address • Customer Service Representative – Littelfuse CSR associate who will help customers with order fulfillment matters • SBU – Strategic Business Unit, a Littelfuse organizational unit to represent a certain line of products or sector of customers, such as Electronics, POWR-GARD/Electrical, Automotive OEM, Automotive Aftermarket, and International. • Sales Representative – Littelfuse agent who is authorized to represent Littelfuse customers, also known as Rep or Rep Agency

4. Main Menu Help - Home Definitions and Terms • My Profile – the current name, address, phone number, email address, fax number, and account number for each LFBC user account User accounts have different levels of Business Center access. Inquiry only users will only be able to search for products and check availability. Customer Service Representatives will set the access level for the users from their SBU sales organization • Product Number – sequence of numbers or letters that represent products (parts, materials) that is assigned by Littelfuse. Also known as Littelfuse system part number or Littelfuse part number. • Catalog Part Number – sequence of numbers or letters that represent parts (materials) as used in Littelfuse hardcopy catalogs. • Customer Product Number – sequence of numbers or letters that represent parts as assigned by the customer, stored in Littelfuse system.

5. Main Menu Help - Home Definitions and Terms • Universal Product Code, UPC – industry wide code assigned to products, stored in Littelfuse system • Product Description – description of a product, associated with a product number • Wild Card Search – allows searching for a part number using only a few characters. LFBC uses “implied” wild cards before and after search strings. • Shopping basket – holding place on the web for products that the customer wishes to order. As you search for products, you may add the products you wish to your shopping cart and then create an order with these parts. • Minimum Order Quantity, MOQ – the lowest quantity of each part that can be ordered (established by Littelfuse). • Standard Pack – the incremental quantity that the product must be ordered in. For example, if the standard pack is 100, the product must be ordered 100, 200, 300, etc. at a time. (established by Littelfuse)

6. Main Menu Help - Home Definitions and Terms • Quote – Special Pricing Agreement (SPA) negotiated between the distributor and Littelfuse, good for a specific amount of time. • Request for Quote – the first step in the process to receive a Littelfuse quote. New RFQs should be sent to your Rep Agency point person. • Minimum Order Dollar Amount – in North America, the lowest dollar amount for an order, based on SBU policy. Currently for POWR-GARD the minimum is $75. • Request Delivery Date – the date the distributor requests for product delivery. The earliest date allowable is based on SBU policy and business working days. • Confirmation Date & Quantity – when and how many the system promises to ship (based on product availability).

7. Main Menu Help - Home Definitions and Terms • Ship Date & Quantity – when and how many is actually shipped • Purchasing Agreement – contract between Littelfuse and the distributor with terms and conditions pertaining to the sale of product • Competitive Cross Reference – feature on Littelfuse.com web site that allows viewing product information for competitive products and to find the corresponding Littelfuse product number • UserID & Password – each LittelfuseBusinessCenter.com user will be assigned a userID and a password by the site, which will be received by the user in an email. Please keep this information for future reference in order to be able to log on to the site. Once you are logged in, you can change your system generated password to another password that may be easier for you to remember.

8. Main Menu Help - Home If You Already Have a Littelfuse Customer Account: • To begin using the LittelfuseBusinessCenter.com, on the top of your internet browser, enter: www.littelfusebusinesscenter.com, and you will be taken to the LFBC home page • Click on the Main Menu Item: My Profile • Fill in all fields with an asterisk (*) and then click on Submit at the bottom of the screen. • A Littelfuse Associate will process your request and when complete, the Littelfuse security system will send you an email with your userID and password. Please keep this information for future reference as you will need it to log on to the Littelfuse Business Center.

9. Main Menu Help - Home If You Don’t Already Have A Littelfuse Account: On the Home page, click on New User. You will get some fields now showing with drop down menus where you can select your primary Industry and the State where you are located. Then click on Search and you will receive a list of Littelfuse Representative Agencies to contact in order to start the process to become a Littelfuse customer. If you are not located in the United States, click on Non-US Customers and you will be taken to global contact information.

10. Main Menu Help - Home Logging in to LFBC: Once you have a Littelfuse Account Number: Go to the site: www.littelfusebusinesscenter.com • Enter your userID and password that you received by email. • Note: logging in is case sensitive. Please have your Caps Lock off and enter your userID and password exactly as shown in your email. Your account is disabled if you incorrectly attempt to log on 4 times. Contact customer service to be unlocked. • Once logged in, you are always able at any time to click on the main menu item tabs which are displayed horizontally across the top of the page. After clicking on a main menu item, the submenu items are displayed vertically along the left hand side of the lower part of the screen. Again, you are always able to click on one of these submenu items, or a main menu item, at any time.

11. Main Menu Help - Home Navigating within LFBC • Green text is live – clicking on green text will take you to another screen or more information • Red text is a warning and alerts you to important information, or a problem needing correction • Black text is informational only • Blue indicates that you are in a popup window

12. Main Menu Help - Home Navigating within LFBC At the top of the screen you are welcomed to LFBC and there are 3 choices to click: • The shopping cart icon will take you to a summary of the items in your cart. After review, you can continue to search for other products or you can proceed to place an order. • By clicking on New Window, you are able to open up more sessions of the Business Center under your log in, without resigning on. You can open as many windows as you need. • Clicking on Logoff will log you out of the site.

13. Main Menu Help - Home Main Menu Item: Home • Clicking on the main menu item Home will take you back to the screen that is displayed after you log in. • The Home page contains general information about Littelfuse as well as news and upcoming events. • From within any main menu item, including Home, you are always able to click on any other main menu item. The following slide shows the Home landing page.

14. Intro to LFBC for PG Distributors

15. LFBC Site Guide Main Menu Item – My Profile Without logging in, your first visit to LFBC will be to go to My Profile and fill out the asterisk (*) fields and click on Submit, in order to get your userID and password emailed to you. After you receive your log in data and log on, you can go to My Profile to update your data. We encourage you to review your data every few months to make sure it is current. You can also go there to change your password if you are logged in. If you are locked out of your account, you need to contact Customer Service at 800-227-0029 to be unlocked. The following slide shows the landing page.

16. LFBC Site Guide These are the fields you need to fill out and then click on Submit as shown by the red arrow below. Your account request will come into Littelfuse and your account will be processed and unlocked. The LittelfuseBusinessCenter will then send you an email with a userID and password. If you don’t see it, check your junk mail. When you go back to the site and log in, make sure that your Caps Lock is off and that you type exactly what is shown in your email.

17. Main Menu Help - Home General LFBC Site Information: • Opening up too many windows may get confusing. Three windows is a good number. • On the home page, new users can also start the process to become registered to use the Littelfuse Business Center by clicking on My Profile. • The time out time is 3 hours. • The home page also contains links to news, features, upcoming events and highlights of special promotions currently offered by Littelfuse. • Feel free to click on any item. Explore the site. The Littelfuse Business Center toolbar is always there so that you can find your way back to where you want to be.