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“developing an outcomes based approach”

Results Based Accountability. “developing an outcomes based approach”. Richard Morton. RBA (OBA) is a disciplined way of embedding outcome based decision making into planning, delivery and reporting for projects, partnerships and communities. What is Results Based Accountability?. 1. Simple

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“developing an outcomes based approach”

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  1. Results Based Accountability “developing an outcomes based approach” Richard Morton

  2. RBA (OBA) is a disciplined way of embedding outcome based decision making into planning, delivery and reporting for projects, partnerships and communities. What is Results Based Accountability? 1. Simple 2. Common Sense 3. Plain Language 4. Minimum Paper 5. Useful “Its such good common sense I’m just surprised a man thought of it!” “RBA is just well organised common sense”

  3. Well being of whole population not achievable by single agency • Services are responsible for benefits to their “customers” • Move quickly from talk to action • Start with ends then move on to means • Use results-focused report cards – not long prose plans • Don’t try to measure everything • Involve the public / your customers in what you do • Try to speak a common language – avoid the language trap Some Key RBA Principles

  4. POPULATION ACCOUNTABILITY For whole (and Sub-) Populations (e.g. All children in Swansea) • People in a place who share a characteristic • Individuals may or may not use a particular service • Well-being can not be achieved by single agency working alone Two Types of Accountability PERFORMANCE ACCOUNTABILITY For customers of services (e.g. young people on Mentoring Project) • People who use same service or system of services • Can sometimes be almost as big as whole population • Service has responsibility for benefits to its customers

  5. It matters because we risk . . . • Not doing the right things to improve people’s lives • Not holding the right people accountable • Setting projects up to fail by making them responsible for things they can not achieve alone • Demoralising people and wasting money and time Why Does This Matter? English National Indicator Set: “Healthy & Successful Adults” (Pop. Acc) measured by “% receiving social care assessment within 7 days” (Perf. Acc)

  6. Keeping Accountability Straight Population Outcome A condition of well-being for a population (or sub-pop) stated in plain language Families in Wales live in a safe community Children in Swansea are born healthy Population Crime rate in Wales Population Indicator Measurable information which helps quantify achievement of population outcome Rate of low birthweight babies in Swansea Performance Measure Measurable information which helps quantify if a service etc works • How much did we do? • How well did we do it? • Is anyone better off? Performance

  7. Population and Performance Accountability POPULATION INDICATORS % key stage 2/3/4 results % primary/secondary absences % NEETS POPULATION OUTCOME Learning Communities Ends Contribution “School Friends” Mentoring PERFORMANCE MEASURES % users improving attendance % users improving results % users with more positive views of school WHOLE POPULATION Wrexham Communities First Means Courtesy of David Burnby & Associates

  8. Population AccountabilityFor Populations & CommunitiesFrom Talk to Action & From Ends to Means in 7 Questions

  9. RBA Population Accountability 7 Questions 1. Condition of Well Being Healthy Community 2. What does this look like? Healthy, Active, Longer Life etc 3. How can we measure these conditions? DD1 Rate of life expectancy 4. How are we doing on the most important of these? Baselines & stories 5. Which partners? NHS, LA, 3rd sector etc 6. What works to do better? DD2 Best ideas, new ideas, what works etc 7. What are we going to do? Action plan – what, by when and how?

  10. Communities First 3 Outcomes • Prosperous Communities • % on income related benefits • % children in households on income related benefits • etc . . . • Learning Communities • Key Stage 2/3/4 results • Primary/Secondary school absence rates • etc . . . • Healthy Communities • % of children reaching or exceeding developmental milestones at age 3 • etc . . .

  11. Cardiff’s 7 Outcomes • People in Cardiff are healthy • People in Cardiff have a clean, attractive & sustainable environment • People in Cardiff are safe and feel safe • Cardiff has a thriving and prosperous economy • People in Cardiff reach their full potential • Cardiff is a great place to live, work and play • Cardiff is a fair, just and inclusive society

  12. Performance AccountabilityFor Projects, Programmes, Services & Service SystemsFrom Talk to Action & From Ends to Means in 7 Questions

  13. POPULATION ACCOUNTABILITY For whole (and Sub-) Populations (e.g. All children in Swansea) • People in a place who share a characteristic • Individuals may or may not use a particular service • Well-being can not be achieved by single agency working alone Two Types of Accountability PERFORMANCE ACCOUNTABILITY For customers of services (e.g. young people on Mentoring Project) • People who use same service or system of services • Can sometimes be almost as big as whole population • Service has responsibility for benefits to its customers

  14. Keeping Accountability Straight Population Outcome A condition of well-being for a population (or sub-pop) stated in plain language Families in Swansea live in a safe community Children in Swansea are born healthy Population Crime rate in Swansea Population Indicator Measurable information which helps quantify achievement of population outcome Rate of low birthweight babies in Swansea Performance Measure Measurable information which helps quantify if a service etc works • How much did we do? • How well did we do it? • Is anyone better off? Performance

  15. Performance Measures Quantity Quality or How much did we do? # How well did we do it? % Effort or Is anyone better off as a result? Effect % #

  16. Performance Measures Types of Performance Measure How much did we do? (#) How well did we do it? (%) • customers served • activities • common measures (e.g. % staff fully trained) • activity specific (e.g. % on time, % fully completed Is anyone better off as a result? (%) • Skills or Knowledge (e.g. qualification) • Attitude or Opinion (e.g. towards school) • Behaviour (e.g. attendance) • Circumstance (e.g. in work)

  17. Performance Measures Parenting Programme How much did we do? How well did we do it? # courses run # families % families completing course % courses assessed as delivered with fidelity Is anyone better off? % parents demonstrating improved knowledge & coping skills % parents reporting still using learning at 6 month review

  18. Performance Measures Road Repair Programme How much did we do? How well did we do it? # routes repaired # miles of road repaired % routes repaired to deadlines % repaired routes passing H&S inspection first time Is anyone better off? % reduction in average route travel time % reduction in average route R.T.As per year

  19. Population Outcome Contributed to – “Learning Communities” 1. Customer Population Children using a Homework Club 2. Is anyone better off? LR % increased attendance DD1 3. Are we delivering services well? UR % sessions delivered on scheduled date 4. How are we doing? Baselines & stories 5. Which partners? Schools, families etc 6. What works to do better? DD2 Best ideas, new ideas, what works etc 7. What are we going to do? Action plan and budget

  20. Fitting Population Accountability and Performance Accountability Together

  21. Fitting it all Together POPULATION ACCOUNTABILITY Outcome = Healthy children Indicator = % low birth weight Contributory Relationship PERFORMANCE ACCOUNTABILITY Ante-Natal Smoking Project Alignmentof measures How much? # sessions # service users How well? % sessions to schedule % satisfied Appropriateresponsibility Is anyone better off? # service users stopping while pregnant % service users stopping while pregnant Customer Result

  22. Presenting Your Contribution Outcome(s) to which you most directly contribute Indicators Population Accountability Story behind the curves to turn Partners with a role to play Actions – what its going to take to turn the curve Your role – as part of the larger strategy Your programme & what it delivers Performance measures Performance Accountability Story behind the curves to turn Partners with a role to play Actions – what its going to take to turn the curve

  23. Implementing Results Based Accountability Leadership at a senior level Ownership of a commitment to recognising success as better outcomes, not outputs Championship by a senior project manager and from champions at different organisational levels Partnership and multi-agency working. RBA is hard to implement where partnerships are not invested in

  24. Resources • Richard Morton, Coactiva 07903272092, richard.morton@coactiva.com • Mark Friedman Trying Hard Is Not Good Enough (Trafford Publishing, 2005) • www.raguide.org – website including implementation guide and examples • www.resultsaccountability.com – website including papers on Results Accountability and links to other resources

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