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CHAPTER 17 MANAGING ORGANISATIONS THROUGH CHANGE AND CONFLICT

CHAPTER 17 MANAGING ORGANISATIONS THROUGH CHANGE AND CONFLICT. Lecture outline. Managing change Managing resistance to change Managing conflict Relationship between conflict & change. Managing change. competition. economy. technology. politics. External change factors. The

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CHAPTER 17 MANAGING ORGANISATIONS THROUGH CHANGE AND CONFLICT

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  1. CHAPTER 17MANAGING ORGANISATIONS THROUGH CHANGE AND CONFLICT © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  2. Lecture outline • Managing change • Managing resistance to change • Managing conflict • Relationship between conflict & change © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  3. Managing change competition economy technology politics External change factors The organisation culture Internal change factors jobs structure imports regulations employees technical development © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  4. 1. Performance gap 8. Evaluation against desired outcomes 2. Identify a desired future 3, Recognise need for change 7. Implementation 6. Selection of appropriate alternatives 4. Problem diagnosis 5. Development of alternatives Managing change The change cycle © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  5. Managing resistance to change Individual resistance to change: • Self-interest • Misunderstanding • Lack of trust • Differential assessment • Ability to adjust © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  6. UNFREEZE Managing resistance to change THREE-STEP PROCESS: UNFREEZE CHANGE REFREEZE © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  7. Managing resistance to change Overcomingresistance to change Force Field Analysis (Kurt Lewin) ‘a method involving analysing the two types of forces, driving forces and restraining forces, that influence any proposed change then assessing how best to overcome resistance.’ Driving forces Factors pressuring for a particular change Restraining forces Factors pressuring against a change © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  8. Managing resistance to change Participation & involvement Education & communication Overcoming resistance METHODS (Kotter & Schlesinger) Facilitation & support Explicit & implicit coercion Negotiation & agreement Manipulation & co-optation © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  9. Managing conflict • Between individuals & organisation • Causes of conflict • Benefits and losses from conflict © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  10. Managing conflict CONFLICT between individuals/ organisations: ‘Perceived difference between two or more parties resulting in mutual opposition’. ‘Many job structures conflict with a healthy personality’s basic growth needs.’ © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  11. Managing conflict Conflict between individuals/organisations: Very mature employees Conflict is strongest with Fragmented and mechanised jobs Highly structured organisations Formalised rules and procedures © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  12. Managing conflict Conflict between individuals/organisations: Conflict occurs: Employees must choose to Leave Defend Disassociate Find distraction Form alliances © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  13. Communication factors Structural factors Size Participation Line staff distinctions Reward systems Resource interdependence Task interdependence Power Personal behaviour factors Communication styles Workforce diversity Differences in goals Reward structures Differences in perceptions Increased demand for specialists Managing conflictCauses of conflict © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  14. Managing conflict Benefits & losses from conflict Energy diversion Benefits Productive task focus Losses Distorted judgement Cohesion & satisfaction Loser affects Power & feedback Poor co-ordination Goal attainment © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  15. Managing conflict Reducing/resolving conflict: • Change situational factors • Appeal to superordinate goals • Interpersonal conflict handling techniques • Avoidance • Accommodation • Competition • Compromise • Collaboration © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  16. Relationship: conflict & change Problem solving Managing inter-group conflict Intergroup conflict resolution Intergroup training Expansion of resources Confrontation & negotiation Smoothing Limited communication Bureaucratic authority © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  17. Relationship: conflict & change • Types of inter-group conflict • Functional • Dysfunctional • Changing views on conflict • Traditional view—conflict is destructive & unnecessary • Modern view—conflict is inevitable, & may • produce better organisational performance • Stimulating conflict Build group diversity, communicate to provoke change, encourage competition © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  18. Lecture summary • Managing change • Diagnosing need • Change cycle • Managing resistance to change • Introducing change • Resistance to change • Managing resistance • Managing conflict • Individual-organisational conflict • Causes • Relationship between conflict & change © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

  19. Lecture summary • Managing conflict • Individual-organisational conflict • Causes • Relationship between conflict & change • Types of inter-group conflict • Changing views on conflict • Stimulating conflict © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

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