CALL 2006, BEIJING

1. CALL 2006, BEIJING Nanjing University of Information Science and Technology Courseware quality control Strategies • Presenter: YAO Chunzhen • E-mail: yaochunzhen@gmail.com • QQ: 15638599 • Research Interest: CALL, Applied Linguistics, management

2. Overview Nanjing University of Information Science and Technology • 1.Identify key points in developing high quality courseware for EFL learners. • 2.Implement quality management and software engineering in courseware development and optimization • 3.Use CMM and ISO9000 in process management • 4.A Case study and demonstration • 5. Courseware evaluation

3. Outline Nanjing University of Information Science and Technology • 1. Introduction • 2. Basic concepts of courseware and quality • 3. Literature Review • 4. key points in quality control • 5. Quality Control Approaches and Development ---A Case Study • 6. Findings and Discussions

4. 1. Introduction Nanjing University of Information Science and Technology • 1.1 Wide use of various course-wares • 1.2 Problems reported • 1.3 Course ware assessment • 1.4 Definition of quality • 1.5 Quality management, testing,

5. 2. Basic concepts Nanjing University of Information Science and Technology • 2.1 Courseware • 2.2 quality : management, control .etc. • 2.3 Learning path, cognitive style, SLA • 2.4 CMM • 2.5 ISO9000 • 2.6 needs analysis • 2.7 software engineering • 2.8 Testing and QC

6. 2.1 varieties of course ware Nanjing University of Information Science and Technology • Function • Purpose • Object and orientation • Technology • EFL SLA • ◇ ◇ ◇ ◇ ◇ ◇ ◇ • Learner ware • Teacher ware • Courseware , testing prep ware, etc. • Single computer and net-work based

7. 2.2 course ware quality Nanjing University of Information Science and Technology • 2.2.1Definition of quality • (David Garvin) • 2.2.3 Quality control • 2.2.4 Quality management • 2.2.5 Quality planning

8. What is Quality? • Degree or grade of excellence • The extent it satisfy customers needs. • I define quality of Courseware as: • The qualitative value of its fulfillment of objective and goal in serving the learning of a course and cultivation of competence of that course.

9. http://www.asq.org/learn-about-quality/basic-concepts.html • Assurance: The act of giving confidence, the state of being certain or the act of making certain. • Quality assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. • Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance causes.Quality control: The observation techniques and activities used to fulfill requirements for quality.

10. http://www.well.com/~bbear/garvin.html#eight • I separate quality into eight dimensions: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

11. Nanjing University of Information Science and Technology 2.3 CMM

12. 2.4 ISO9000

13. Four Theoretical Models Nanjing University of Information Science and Technology 2.5 Needs Analysis • The discrepancy philosophy • The democratic philosophy • The analytic philosophy • The diagnostic philosophy Stufflebeam, McCormick, Brinkerhoff and Nelson (1985)

14. More • Situational needs vs. language needs • Objective needs vs. subjective needs • Linguistic content vs. learning processes Brown (2001)

15. 3. Literature Review • Courseware development • Technology first or Learning Effectiveness first • Process management • Quality Control

16. 4. Key points in Quality Control • 4.1 general process of course-ware development • 4.2 identification of critical process • 4.3 participants • 4.4 team building and performance • 4.5

17. 5. Control Approaches Nanjing University of Information Science and Technology • 5.1 Customer satisfaction approach • 5.2 Cognition approach • 5.3 Software engineering approach • 5.4 Management approach • 5.5 Testing Approach

18. Nanjing University of Information Science and Technology • Six Sigma Improvement Frameworks • DMAIC • Define – Measure – Analyze – Improve – Control • used to improve existing processes and products • DMADV • Define – Measure – Analyze – Design – Verify • a process of “Design for Six Sigma” (DFSS) -there is not unified approach to DFSS across industry

19. Learner recognized needs Nanjing University of Information Science and Technology • Long term and short term needs • Subjective and objective needs • Internal and external needs

20. 5.3 Software Engineering Approach Nanjing University of Information Science and Technology

21. 5.4 Management Approach Nanjing University of Information Science and Technology • general manager • （Project Manager） • （Translation） • （Editing） • （Proofreading） • （Quality Assurance） • （Test Engineer） • DTP & QC

22. Nanjing University of Information Science and Technology • ISO9004 Self-evaluation • ●   it can be applied to the part or the whole process； • ●   it can be applied to the whole organization or any section • ● it can be completed in a short time ；

23. Nanjing University of Information Science and Technology • Project management Softwares • Primavera:P3、 • Gores: Artemis、 • ABT: Work Bench • Welcom: Open Plan • TimeLine: TimeLine • Scitor: Project Scheduler • Primavera: Sure Trak • Microsoft: Project 2000

24. Nanjing University of Information Science and Technology

26. Team performance Nanjing University of Information Science and Technology • ● understand the project clearly • ● roles and responsibilities are set • ● goal-oriented； • ● trust and cooperation

27. Team Member Tasks

28. Task management Nanjing University of Information Science and Technology • 1. identify different types of tasks first. • 2. general manager analyzes and assign different tasks • 3. Task fulfillment report • 4. task coordination

29. 5.5 Testing Approach Nanjing University of Information Science and Technology • Test of compatiblity • Test of functions • Test of practicality • Tools for testing

30. http://www.lboro.ac.uk/departments/ls/cti/ucisa2.html • The best features most often mentioned were: • clear structure • presents information clearly and concisely • includes review and consolidation • good technical content • good on-line help • uses imaginative learning strategies • flexible • allows exploratory learning • Offers good feedback

31. 6. Quality Control Approaches(A) • 6.1 Process Management • 6.2 Task Analysis • 6.3 Teamwork • 6.4 Content Selection

32. 6. Case Demonstration (B) Nanjing University of Information Science and Technology • 6.1 Project Introduction • 6.2 Project Requirements • 6.3 Team Building • 6.4 Process management • 6.5 Pedagogical Design • 6.6 Instructional Design/Learning Flexibility • 6.7 Technical Design

33. Textbook based • Learnable and teachable • Learning-effectiveness

34. Nanjing University of Information Science and Technology Reference • http://www.carnet.hr/ . Retrieved on 29th. May, 2006 • Juran on Quality by Design. The New Steps for Planning Quality into Goods and Services. [M] 1992. Juran Institute