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Request Management Process Preview

Request Management Mirror-. Request Management Process Preview. Why Request Management?. User feedback -- Informatics is black box The Help Desk receives some Requests Other Requests come in via Email Web sites Sharepoint Pdf documents. Goals of Request Management.

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Request Management Process Preview

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  1. Request Management Mirror- Request Management Process Preview

  2. Why Request Management? • User feedback -- Informatics is black box • The Help Desk receives some Requests • Other Requests come in via • Email • Web sites • Sharepoint • Pdf documents

  3. Goals of Request Management

  4. Benefits of Request Management

  5. What can you do? • Listen to this preview so you can tell us what we forgot or what should be improved before we go forward • Communicate to work groups and Requestors

  6. Solution overview

  7. Requests - Basic Flow

  8. Phases of a Request

  9. Notifications

  10. Subprocesses of Request Management

  11. Requestor

  12. Requestor

  13. Requestor

  14. Requestor

  15. Requestor

  16. Build Content

  17. Build Content

  18. So how does content build start?

  19. An example…

  20. Service Manager team will…

  21. Review Requests Key performance indicators

  22. Review Requests • Requested feature assigned to correct work group? • Encourage use of the Requests process • Review Key Indicators Huddle Oversight

  23. Custom reports are possible…

  24. What’s next?

  25. What did we forget?

  26. Your next step • Please spread the message • Provide more feedback to us when you encounter bright ideas

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