ISO Certification For Customer Satisfaction in Singapore

1. ISO 10002 Certification Provider in Singapore ISO 10002 Certification Customer satisfaction is the key to any business. One way to improve your customer satisfaction is by identifying and eliminating the dissatisfaction causes hidden in your system. ASSESSMENT SERVICES PTE LTD is one of the leading ISO 10002 Certification Provider in Singapore. INTEGRATED The certification of this standard covers the following: 1. 2. 3. 4. 5. 6. process of complaints handling related to products within an organization, including planning, design, operation, maintenance Improvement. By going through all above process, IAS will verify whether the overall complaints-handling process described in your organisation’s management systems and current methodology followed is suitable for use.

2. This standard helps your organisation to handle the customer complaints more systematically and improve the satisfaction index. 1. 2. The system helps the organisation to identify the cause(s). Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organisation’s ability to improve its product and customer service. Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; Recognising and addressing the needs and expectations of complainants; Providing complainants with an open, effective, and easy-to-use complaints process; Analysing and evaluating complaints in order to improve the product and customer service quality. Auditing of the complaints-handling process; 3. 4. 5. 6. 7. Contact Us The Best ISO Certification Agency in Singapore INFORMATION & REGISTRATION INTEGRATED ASSESSMENT SERVICES PTE LTD, Address: 531A UPPER CROSS STREET #04-95 HONG LIM COMPLEX, Singapore 051531. Mail: info@iasiso.com Website: www.ias-singapore.com