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Overcoming Barriers : Assessing Training Needs Of Mental Health Consumers and Family Members for Employment as Providers

Overcoming Barriers : Assessing Training Needs Of Mental Health Consumers and Family Members for Employment as Providers. Shradha Tibrewal & Dorbea Cary. INTRODUCTION. 26% Americans— about one in four adults= diagnosable mental disorder in a year= 57.7 million people (NIMH)

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Overcoming Barriers : Assessing Training Needs Of Mental Health Consumers and Family Members for Employment as Providers

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  1. Overcoming Barriers: Assessing Training Needs Of Mental Health Consumers and Family Members for Employment as Providers Shradha Tibrewal & Dorbea Cary

  2. INTRODUCTION • 26% Americans— about one in four adults= diagnosable mental disorder in a year= 57.7 million people(NIMH) • Mental Health Services Act (MHSA) • Shortage of qualified staff • Promotion of consumers and family members as providers Tibrewal & Cary, ICSW 2008

  3. Our Methodology • Focus groups • 8: older adults, adults, young adults, NAMI, Spanish speaking • 73 Participants • Surveys • 120 completed surveys- 63% consumers; 36% family members Tibrewal & Cary, ICSW 2008

  4. FINDINGS • 70% want to volunteer/work for Mental Health; 37 volunteer • 47 providers Tibrewal & Cary, ICSW 2008

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  6. My own MH Recovery/relapse Transportation/gas card Schooling / Degree Family/ children Lack of time Money Ability Training/ Experience Confidence / motivation Fear Already working Age BARRIERS Tibrewal & Cary, ICSW 2008

  7. TYPES OF TRAININGS • Training to be a volunteer- 36% • A certificate program- 37% • Education an AA degree- 26% • Education a BA degree- 20% • Masters level program- 12% • Other- 1% Tibrewal & Cary, ICSW 2008

  8. Sense of EMPOWERMENT • Immensely empowering • Significantly increases self esteem • Sense of contribution and accomplishment. • Makes them feel wanted and needed • One group, “there is a direct correlation between service and self-esteem- so when I provide service boosts my self-esteem. Being paid further enhances self-esteem.” • Increases feeling of self worth. Tibrewal & Cary, ICSW 2008

  9. RECOMMENDATIONS • Awareness about Volunteering/Working and Logistics • 31% = working or volunteering • 70% interested • Almost 40% of the survey population= potential future staff/volunteers. • Consumers/family members emphasized they did not even know they could volunteer, or what opportunities are available to them. • It seems critical to involve consumers and family members in this discussion. Tibrewal & Cary, ICSW 2008

  10. RECOMMENDATIONS • How to let consumers/family members know they can volunteer? • Post flyers at every point of contact with clients • Make staff informed • Assign a person of contact or a coordinator -organized centralized process. • Existing consumers and family members be involved • Development of a manual -lists all volunteer/work opportunities and what is needed • Centralized system who could be the contact person and have all the information about all the centers/options Tibrewal & Cary, ICSW 2008

  11. RECOMMENDATIONS • Questions to consider: • Who would be the first person of contact if someone wanted to volunteer/work? • What they need to be able to volunteer? • Who assesses are they able to volunteer/work? (if this is needed) • Information about medical and other benefits like SSI and TANF- would they be impacted? Tibrewal & Cary, ICSW 2008

  12. RECOMMENDATIONS: What they need to be volunteers/providers • SUPPORT • Transportation- bus passes, rides, gas card etc • Financial assistance- scholarships, incentives • Support with their own recovery/respite • Support from MH staff- understanding, flexibility • Motivation and self esteem boosters • Child care/Day care • Need for mentors or establish a buddy system • EDUCATION AND TRAINING • Practice skills related to mental health services- types of mental illness, communication skills, coping skills, grief and loss skills • Hands on Training/ On the job training • Qualities in providers, e.g. compassion, patience, understanding- so some workshops • Further education • How to handle stress on the job Tibrewal & Cary, ICSW 2008

  13. RECOMMENDATIONS: What they need to be volunteers/providers • Training for Staff • More understanding and sensitivity from mental health staff • Consumers/family members who are working for MH stressed critical role their supervisors play in helping them • interest in being involved in training for staff. They would like staff to: • Understand what it means to be consumer/family member volunteer/provider • Support them and be patient • Be flexible – especially in terms of time and schedules • Be accepting and not judgmental Tibrewal & Cary, ICSW 2008

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  16. Shradha Tibrewal, PhD Associate Professor California State University, Stanislaus Email: stibrewal@csustan.edu Dorbea Cary, MSW, LSCW Training Coordinator and Faculty Behavioral Health and Recovery Services Email: dcary@stancounty.com Contact information Tibrewal & Cary, ICSW 2008

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