my.stlcc Live@edu Implementation, Launch & Future Integration

1. my.stlcc.edu Live@edu Implementation, Launch & Future Integration Richard Schumacher, Manager, Technology Initiatives Mark Doering, Manager, Systems and Programming St. Louis Community College www.stlcc.edu

2. About STLCC • Largest community college system in Missouri serving an area of about 700 square miles; created by area voters in 1962 • League for Innovation institution • Four campuses, three education centers • Transfer, career and developmental programs • Non-credit continuing education courses • Various workforce development initiatives

3. Numbers (FY07) • 25,000 credit students each semester • 40,000 non-credit each year • 31,000 workforce development students • 90 credit programs • 57 workforce development programs • 1,800 faculty (420 FT) • 3,500 employees

4. STLCC Infrastructure • SunGardHE Banner ERP system • Single forest, single domain Active Directory • All administrative, and most student/library workstations are running Windows XP – 8,000+ desktops • All employees login through AD accounts • All employees have Exchange mailboxes (@stlcc.edu) • Growing use of Blackboard (Enterprise 7.3.216.12) • Goal is to eventually authenticate all students through individual AD accounts

5. Student E-mail Issues • Students • Many do not have an e-mail account • Many do not update their Banner (student ERP) information when they change e-mail accounts • Want .edu e-mail address • Faculty and Community Relations • Want a standard, reliable student e-mail address • Administration • STLCC OneCard ID requires an e-mail account • College wants a way to build an ongoingrelationship with, and a means to contact, alumni

6. Technology Considerations • Limited IT server support staffing • Limited capital for student e-mail / data storage • Banner is the trusted source for all student info • Already have Exchange infrastructure in place, sized only for employee accounts (200MB/1GB) • Already have district-wide AD authentication in place, DCs were sized for multiple years of student accounts • Already plan to use Microsoft ILM (MIIS) for student AD account provisioning • Limited help desk support staffing

7. Student E-mail Decisions • Accounts are for current, registered, credit students • Accounts are created when students register • Account ID created by Banner (3rd Party ID) • Windows Live account displayed in BannerSelf-Service (along with other e-mail addresses) • Accounts are marked as “Alumni” when student has not registered for three (Fall or Spring) terms • Accounts will be optional (personal use) at first, becoming the official e-mail address for Fall 2008 • Students may forward e-mail

8. Other E-mail Decisions • All Windows Live individual accounts will use the @my.stlcc.edudomain name • Windows Live accounts will also be provisioned for all faculty and employees • Employee accounts would be part of the disaster recovery plan – used for communication in the event of the loss of our primary data center and Exchange system • The official employee e-mail address will remain the College hosted Exchange server one – @stlcc.edu

9. Data Processing Plan • Banner process runs in batch after COB • Create 3rd Party ID in Banner • This becomes the AD samAccountName • This becomes the Windows Live account prefix • Create Windows Live address in Banner • Import Banner information into Microsoft ILM • ILM provisions AD account and imports changes to metaverse • ILM provisions Windows Live account

10. Initial Startup Preparations • Add PIDM (Banner unique record identifier) to existing employee AD accounts • Verify AD PIDM entry and display name against Banner student and employee records, make corrections • Load Banner 3rd Party ID with existing AD samAccountName, matched up by PIDM • Have Banner generate 3rd Party IDs for all other person records • Add MX record for @my.stlcc.edu

11. Processing Implementation Banner Active Directory Exchange Extract Data MA Identity Lifecycle Manager CSV File MA MA Metaverse

12. Identity Management

13. Project Status • Provisioning student AD and Windows Live accounts since January 12, 2008 – the initial run processed 26,089 student accounts • Existing employee AD records were updated to allow Windows Live provisioning • Daily batch updates of deltas • As of last week, over 47,200 Windows Live accounts have been provisioned • Student overview and help information is at http://www.stlcc.edu/studentemail

14. Promotion and Marketing • Website with: • Overview • Getting Started • FAQs • Documentation • Signs and Posters • Flyers • Ads in printed schedule • Faculty communications and training sessions

15. Overview

16. Getting Started

17. Printable Getting Started

18. FAQs

19. Awareness and Promotion

20. Challenges • Getting the word out to the students • Students finding @my.stlcc.edu address in Banner • Getting the word out to employees / faculty • “Overwhelming” vs. “not enough” content • Faculty training options • Individual face-to-face • Live (service week) • Webinar / On-Demand • Campus Training Coordinators for E-mail • Control on use of e-mail addresses

21. Future Plans • The @my.stlcc.edue-mail account will be the official communications channel with students starting with the Fall 2008 semester • Sungard Banner UDC will provide student and employee updates to ILM in near real-time • ILM will provision Active Directory and Windows Live accounts in near real-time from the Banner UDC data stream • Banner / Blackboard will be LDAP enabled for AD authentication • ILM “2” provides self-service password reset capabilityfor AD and Windows Live accounts

22. Account Lifecycle Management Create Provision user (prospect/student/alumni/employee) Provision credentials Provision resources Policy Management Policy authoring Policy enforcement Approvals and notifications Audit trails Update Role changes Password reset Resource requests Retire User Deprovision identities Revoke credentials Deprovision resources

23. Self-Service Password Reset

24. Future Integration Luminus Data Integration Technology Blackboard SunGardHEUDC Adapter e-Learning Bb Web Service Authentication Banner Active Directory Exchange Authentication Unified Digital Campus (UDC) Identity and Provisioning MA Identity Lifecycle Manager “2” SunGardHEILM Adapter ILM Web Service MA Metaverse

25. Lessons Learned • Communications, communications, communications • With ILM, it was just as easy to simultaneously provision AD and Windows Live accounts as it would be to just do Windows Live • Determine one source point for account information • No hyphens (-) or apostrophes (‘) in Windows Liveuser names / AD samAccountNames • Multiple support groups at Microsoft

26. Questions? • Mark Doering (Banner / Blackboard)mdoering@stlcc.edu 314-539-5078 • Richard Schumacher (ILM / Live@edu)rschumacher@stlcc.edu 314-539-5351