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Discover how Charlie Card saves you time and money on WRTA rides. Learn about reduced fares, the benefits of using smart cards, and why having correct change is essential. Find out about the daily operation challenges affecting bus delays and passengers' experience. Get insight into fare structures and value calculations for both full and reduced fares. Summary includes improved training for staff, enforcement of fare rules, and travel assistance for riders.
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WRTA Advisory Board Meeting February 19, 2015 Charlie Card Saves Money Dollars and Quarters Only Policy Saves Your Time
Charlie Card versus Cash Reduced Charlie Card Fare Reduced Cash Fare • $0.75 per ride • Cost of 7 rides paid by cash $5.25 • Cost of 14 rides paid by cash $10.50 • $0.65 per ride • SAVINGS of $0.10 per ride • Cost of 7 rides using Charlie Card $4.55 • SAVINGS of $0.70 • Equivalent to 1 “free” ride • Cost of 14 rides using the Charlie Card $9.10 • SAVINGS of $1.40 • Equivalent to 2 “free” rides
Value Full Fare Charlie Card $1.30 Per Ride Reduced Fare Charlie Card $0.65 Per Ride
Talking Points • Smart Cards and No Cash are the Trend • Correct Fare is not a New Concept • Change of $1.50 or more is a New Concept • Customers Historically Lost Overpayment’s • Buy $3.50 Day Pass with a $5.00 bill and get a $1.50 Change Ticket to use the next day
Better Value Full Fare Charlie Card $1.30 Per Ride Two Trips $1.75 Per Ride Four Trips $0.88 Per Ride Six Trips $0.59 per Ride Eight Trips $0.44 Per Ride Reduced Fare Charlie Card $0.65 Per Ride Two Trips $0.88 Per Ride Four Trips $0.44 Per Ride Six Trips $0.30 per Ride Eight Trips $0.22 Per Ride
The Best Value Full Fare Charlie Card $1.20 Per Ride Two Trips 5 Day Per Week $1.10 Per Ride Four Trips 5 Days Per Week $0.55 Per Ride Six Trips 5 Days Per Week $0.37 Per Ride Eight Trips 5 Days Per Week $0.28 Per Ride Reduced Fare Charlie Card $0.65 Per Ride Two Trips 5 Day Per Week $0.55 Per Ride Four Trips $ 5 Day Per Week 0.28 Per Ride Six Trips 5 Day Per Week $0.19 Per Ride Eight Trips 5 Day Per Week $0.14 Per Ride
“You Should have the correct change, buy a pass at the Ticket Vending Machine or use a Charlie Card”
45 Second Delay WRTA Averages on a Daily Basis 2,364 Dimes 1,269 Nickels 48 Pennies Pennies, Nickels and Dimes Delay WRTA Buses
Talking Points • Normal Terminus Layover is 3 Minutes • High Volume Bus Stops Also Impact On-Time Performance • Delays Frustrate other Passengers • Patience and Consideration will be our Theme
Talking Points • The Ticket Vending Machines take Nickels, Dimes and Quarters • The WRTA has installed Change Making Machines in the HUB Lobby • $20.00 = 3 $5.00’s, 4 $1.00’s and 4 Quarters • $10.00 = 1 $5.00, 4 $1.00’s and 4 Quarters • $1.00 = 4 Quarters
In Summary • Patience and Consideration will be our Theme • All Operators Will be Retrained to Use Discretion • Passengers will not be thrown off the bus if they occasionally do not have the correct fare • Supervisors will be Deployed to Enforce Rules • Travel Training will be Provided to assist Riders that do not understand