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Discover how Boston University's Office of Distance Education effectively manages multiple managers and student workers, overcoming challenges in project/task assignment, communication, training, and recruiting. Learn about their innovative solutions and find inspiration for your own situation.
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Making Light(er) Work Multiple Managers with Multiple Student Workers Nicole Sanderson Senior Instructional Designer
Boston University Office of Distance Education What We’ll Cover • Our situation • Your situation • Our challenges • Your challenges • Our solution • Project/task assignment • Communication • Training • Recruiting • Our new challenges • Your Solutions
Boston University Office of Distance Education Our Student Workers
Boston University Office of Distance Education Our Student Workers • Overall department = 31 • 2 Media Producers 2 Student Workers • 12 Instructional Designers 2-4 Student Workers
Boston University Office of Distance Education Poll *Same questions will be asked in two ways
Boston University Office of Distance Education Poll bit.ly/nercomp2018
Boston University Office of Distance Education Challenges • How do we track progress? • How do we prioritize tasks? • How are they trained?
Boston University Office of Distance Education Your Challenges
Boston University Office of Distance Education bit.ly/nercomp-padlet Your Challenges
Boston University Office of Distance Education Our Solution
Boston University Office of Distance Education Laziness: A great virtue of programming… and student worker management
Boston University Office of Distance Education Our Solution: Project Tracking
Boston University Office of Distance Education Our Solution: Task Tracking https://www.5pmweb.com/
Boston University Office of Distance Education Our Solution: Communication
Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://asana.com/
Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://trello.com/
Boston University Office of Distance Education Media Team’s Solution: Communication https://trello.com/
Boston University Office of Distance Education Testimonial - Manager “The best thing about working with multiples is that training is less of a burden – we can share it among us and even have the ‘senior’ student worker handle much of the training.” – Fawn, Instructional Designer
Boston University Office of Distance Education Our Solution - Training
Boston University Office of Distance Education Testimonial – Student Worker “I thought it was a great way to prepare myself for the workforce post-university. …I also really enjoyed the way students were treated in the office. … I felt like I was a necessary part of the ODE machine and people were happy I was there from the very beginning.” --Summer, Former Student Worker (& Current Colleague!)
Boston University Office of Distance Education Our Solution - Recruiting
Boston University Office of Distance Education Our New Challenges Managers want to know: • How many tasks per row? • How do we determine emergency level? • How do we know about changes in schedule? Students want to know: • Can there be a feedback column? • Opportunity for more creative work?
Boston University Office of Distance Education Plan C • Keep online tracking • Return of the Point Person! • Continue to evaluate system
Boston University Office of Distance Education Solutions bit.ly/nercomp-padlet2
1 2 Please take a moment to evaluate this session There are two ways to access the session and presenter evaluations: In the online agenda, click on the “Evaluate Session” link From the mobile app, click on the session you want from the schedule > then click the associated resources > and the evaluation will pop up in the list