PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson

1. Chapter 10 Managing the Office Medical Records PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson

2. Learning Outcomes 10.1 Describe the equipment and supplies needed for filing medical records. 10.2 List and describe the various types of filingsystems. 10.3 Discuss the benefits of each type of system. 10.4 Discuss the advantages of color coding the files. 10.5 Explain how to set up and use a tickler file.

3. Learning Outcomes (cont.) 10.6 Describe each of the five steps in the filing process. 10.7 Explain the steps to take in trying to locate a misplaced file. 10.8 List and describe the basic file storage options and the advantages of each. 10.9 Identify criteria for determining whether files should be retained, stored, or discarded.

4. Introduction • Medical assistant role • Clinical • Clerical • Management of patient records • Vital to patient care and smooth operation of medical office • Requires an organized approach

5. Importance of Records Management • The medical records are the most valuable information in the medical office. • A records management system refers to the way patient records are • Created • Filed • Maintained A well-organized, easy-to-use system saves time and protects vital medical data.

6. Apply Your Knowledge What is a records management system? ANSWER: A records management system is the way patient records are created, filed, and maintained. Super!

7. Filing Equipment • Place where the medical records are housed • Choice of type is based on space consideration and personal preference • Filing shelves • Files are stacked upright on shelves in boxes or heavy-duty envelopes • Allow more than one person at a time to retrieve files

8. Filing Equipment (cont.) • Filing cabinets • Sturdy pieces of office furniture of metal or wood • Both vertical and horizontal (lateral) file cabinets are available • Compactable files • Kept on rolling shelves that slide along permanent tracks on the floor • Seen often in offices with limited space for files

9. Filing Equipment(cont.) • Rotary circular files • Files are stored in a circular fashion resembling a revolving door • Also common when space is limited • Plastic or cardboard tubs or boxes • Organized like filing cabinet drawers • Inefficient for a large number of files • Files can easily be misplaced with this system • Heavy to carry around

10. Labeling filing equipment Label outside of drawer represents its contents Easily retrievable records Security measures Protect confidentiality of medical records Cabinets should lock or be in a lockable room Limit who has keys A-D Filing Equipment(cont.)

11. Filing Equipment(cont.) • Equipment safety • Post safety guidelines • Ensure that everyone follows rules to prevent injury • Purchasing filing equipment • First determine space availability • Then determine number of files to store

12. Apply Your Knowledge A busy medical office is considering changing the current filing equipment. Which equipment would you recommend to this non-computerized office that will allow more people to retrieve files at the same time? ANSWER: Filing shelves would be a great system if adequate space is available. Good Answer!

13. Filing Supplies File folders Tab  Smith,A. Adams, G.  • Referred to as manila folders • Available in 8 ½ by 11inches and 8 ½ by 14 inches • Tabsare tapered rectangular or rounded extensions at the top of the folder • Tabs on the file folder identify the contents

14. Filing Supplies (cont.) • Labels • Identify contents • Print clearly or use computer- generated labels • Cover with tape to prevent smearing • File jackets • Resemble file folders but have plastic or metal hooks on both sides to for hanging them inside filing drawers • Files are placed inside these jackets

15. File guides Heavy cardboard or plastic inserts that identify groups of files Out guides Markers made of stiff material; used as placeholders for removed files File sorters Large envelope-style folders with tabs that store files temporarily Filing Supplies (cont.)

16. Filing Supplies (cont.) • Binders • Some offices use three-ring binders to keep patient records • Tabs are used to separate individual charts • Require more storage • Effective for management of active patient records • Purchasing filing supplies is a common responsibility for medical assistants

17. ANSWER: Apply Your Knowledge • Which of the following would you use to mark the place when removing a patient record from the file? • File jacket • File guide • Out guide • File sorter • A GREAT!

18. Filing Systems • All use a sequential order • Follow system exactly • To avoid losing or misplacing records • Avoid changing system

19. Filing Systems: Alphabetic • Most common system • Files are arranged in alphabetical order • Files are labeled with the patient’s last name first, first name, then middle initial • Each individual must have a separate file

20. Filing Systems: Alphabetic (cont.) • Indexing rules • Guidelines for sequencing files • Each part of name is a unit • Last name • First name • Middle name • Titles (Jr., Sr. etc.) are the fourth indexing unit (to distinguish identical names from each other) • Use for all alphabetizing done by a medical practice

21. Filing Systems: Numeric • Organizes files by numbers instead of names • Patients are assigned sequential numbers • This system is often used with highly confidential information • A master list of patient names and numbers must be kept

22. Filing Systems: Numeric (cont.) • Terminal digit filing • Treat the last 2, 3, or 4 digits in a number as a single unit • For example, the numbers 024 represent the last three digits of a longer number • The numbers 024 are then considered ending or terminal digits, so all folders ending in 024 are grouped together • Filing is done based on last group of numbers • Middle digit filing • Uses the middle group as primary index for filing

23. Filing Systems Color Coding • Used to distinguish files within a filing system • Can be used with either alphabetic or numeric filing systems • Using classification with color coding • Identify how files are to be classified • Select a separate color for each classification • Post codes so all are aware of them

24. With alphabetic filing systems Each letter is assigned a color The first two letters of the last name are color-coded with colored tabs Can easily tell if files are filed correctly With numeric filing systems Numbers 1 to 9 assigned a distinct color Helps identify numeric files that are out of place 51 43 61 01 Filing Systems Color Coding

25. Tickler files Reminder files Check on a regular basis Organized by month, week of month or day of week Computers systems offer tickler files in the form of a calendar Reminders set to alert prior to event Filing Systems (cont.)

26. Filing Systems (cont.) • Supplemental files • Separate files containing additional information • Prevents cluttering of primary files • Stored in a different location than primary file • Contents should be distinguished from the primary file contents

27. Apply Your Knowledge ANSWER: • Today is December 17th. Which of the information listed below could be added to a “tickler” file? • Names of patients that missed appointments two days ago • June medical conference dates just received in the mail • Names of patients seen today for their annual check-up RIGHT!

28. The Filing Process • Medical assistant responsibilities • Pulling and filing patient records • Filing documents • Follow practice policies for returning records to the files • Immediately vs. at the end of day • Place records to be filed in a secure file return area

29. The Filing Process (cont.) Generally the medical assistant files three types of items: New patient record folders Individual documents for existing folders Previously filed patient record folders

30. The Filing Process (cont.) Storing Sorting Coding Indexing Inspecting Place the files in the appropriate location for easy retrieval when needed Place files in order to save time when storing Add an identifying mark to ensure that the file is put in the correct place Name the file using the office classification system Make sure document is ready to be filed 5 Steps to Filing

31. The Filing Process (cont.) • Limiting access to files • Limit the number of people in the medical office who have access to patient records • Original patient records should not leave the medical office (Exceptions noted in Chapter 9) • Identifying information is often recorded when files are retrieved

32. The Filing Process: Guidelines • Take a close look at the contents of patient records each time you pull or file them • Keep files neat • Do not overstuff file folders • Papers should not extend beyond edge of folder • Remove file from drawer when adding documents • Prevents damage to documents

33. The Filing Process: Guidelines (cont.) • Do not crowd the file drawer • Allow space for retrieving and replacing files easily • If possible, use both uppercase and lowercase letters to label the folders • Use file guides with a different tab position to aid in finding files • It is better to provide too many cross-references than too few

34. The Filing Process – Guidelines(cont.) • File regularly • Do not store anything other than files in the file storage area • Train all staff who will be retrieving files on the system in place • Periodically evaluate your office system

35. The Filing Process: Locating Misplaced Files • Determine where the file was when last seen or used • Look for the file while retracing steps from that location • Check filing cabinet where it belongs • Check neighboring files

36. The Filing Process: Locating Misplaced Files (cont.) • Check underneath files in drawer or on shelf • Check items to be filed • Check with other staff members • Check other file locations • Similar indexes • Under patient’s first name • Misfiled chart color

37. The Filing Process: Locating Misplaced Files (cont.) • Ask if someone inadvertently picked up the file with other materials • Have another person complete the steps to double-check your search • Straighten the office, carefully checking all piles of information

38. The Filing Process: Locating Misplaced Files (cont.) • File may be considered lost if not found within 24 to 48 hours • Lost files can have potentially devastating consequences • Recreate a new file • Physicians and staff record recollections of information in the file • Duplicate documents from labs, insurance companies, etc.

39. The Filing Process: Active vs. Inactive Files • Active files are files that you use frequently • Inactive files are files that you use infrequently • Closed files • Files of patients that no longer consult the office • The physician determines when a file is deemed inactive or closed

40. Apply Your Knowledge The medical assistant is training a new employee who will primarily be responsible for the medical records. The new employee asks “Can I first sort the charts, then inspect them?” List the 5 steps to filing in the correct order and provide an explanation to answer her. ANSWER: The 5 steps to filing are: 1. Inspecting 2. Indexing 3. Coding 4. Sorting 5. Storing The charts should be inspected first to be sure all necessary documents are in the charts an that they are ready for sorting and storing. Terrific!

41. Inactive and Closed File Storage Paper Storage Microfilm Computer Storage Basic Storage Options Microfilm, microfiche and film cartridges offer a paperless way of storing records. • Files remain in their original format • Labeled boxes with lids to allow even stacking • If the paper becomes brittle, transfer documents to another storage medium. Patient records can be scanned and saved on computer tapes, recordable CDs or DVDs, flash drives, or external hard drives.

42. File Storage Facilities • Some offices have extra storage space on-site • Smaller offices require the use of off-site storage • Use a facility that takes precautions against fires and floods • Maintain a list of all files stored at off-site locations

43. File Storage Safety • Inactive and closed files must remain safe and secure • Evaluate storage sites carefully • Preferably place files in fireproof and waterproof containers • The storage site should be safe from • Fire and floods • Vandalism and theft • Extremes of temperature

44. File Storage: Retaining Files in the Office • Retention schedule • Specifies how long patient records are to be kept once they become inactive or closed • Details when files should be moved to storage and when they can be destroyed • Generally determined by the physician

45. File Storage: Retaining Files in the Office (cont.) • Certain records have legal criteria for the length they must be maintained in the office, such as • Immunizations • Employee health records • Medical office financial records • Criteria from • IRS – financial records • AMA, American Hospital Association • HIPAA law • Federal and state laws

46. File Storage: Retaining Files in the Office (cont.) • Destruction of records • Maintain Confidentiality • Shred • Retain list of documents destroyed

47. Apply Your Knowledge An employee who quit two years ago telephones and requests that copies of her annual physical examination forms, which she submitted while employed, be mailed to her home address. How would you handle this? ANSWER: You should get this request in writing and then proceed to locate the records. The Labor Standards Act specifies that employee health records must be kept for three years, so they should be on hand at the office. Excellent!

48. In Summary • Organization of filing system depends on how files need to be retrieved • Two systems: alphabetic and numeric • Color-coding further identifies files • Filing process has five steps: inspecting, indexing, coding, sorting, and storing • Storage of inactive and closed files is often off-site • Variety of formats for storage • Retention of stored files depends on legal, state, and federal guidelines

49. End of Chapter 10 We must try to continue to hear patient voices above the din of the machinery. ~ Catherine Lopez From A Daybook for Nurses