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VOX eye 4.1

VOX eye 4.1. The perfect Hosted Call Accounting Solution to control telecommunications expenses and fraud. Solutions and Adaptations Bubbles. 2. VOXeye’s Objective.

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VOX eye 4.1

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  1. VOXeye 4.1 The perfect Hosted Call Accounting Solution to control telecommunications expenses and fraud.

  2. Solutions and Adaptations Bubbles 2

  3. VOXeye’s Objective Enable Carriers to ofer its customers a PBX agnostic Call Accounting Solution as a service that is free of hardware installations, maintainance and suport – though a monthly service, carriers can offer a web solution that will enable small, medium and large companies to control Fraud and Telephony abuse as well as employee productivity. The benefits for the enterprise include: • NO HW cost • NO HW maintenance • NO cost on upgrades (cloud service model) • NO installations and reinstallations cost for the Call Accounting SW • NO maintenance cost (cloud service model) • NO Technical headaches 3

  4. CUSTOMER PROFILE

  5. VOXeye 4.1 SUMMARY REPORTS • Summary • Browsing Cost Centers • Organization • Employees • Branches • Annexes • Codes • Numbers • Companies • Services • Internal • Countries • Cities • Dates • Times • Routes • Trunks • Gateway MANAGEMENT REPORTS OF OUTGOING CALLS, INCOMING CALLS, INTERNAL CALLS.

  6. VOXeye 4.1 Browsing Summary Browsing Summary: • In browsing, related information, month by month is handled similarly to the summary. • Top Areas Graph. • Top Employees Graph . • Distribution Graph • Employee summary • Areas Summary.

  7. VOXeye 4.1 Summaries • Multicriteria Links: • The user could browse through all report elements by clicking and selecting the type of report that they want to see. • The summaries will be filtered in every step according to the elements that the users select.

  8. VOXeye 4.1 File Export: • PDF • EXCEL 2007 • EXCEL 2010 • CSV • RTF • Automatic ZIP Files

  9. VOXeye 4.1 Internal Calls Summary • Internal • Local Internal • National Internal • International Internal *Configurable Cost of Internal Calls Internal Calls Classification

  10. VOXeye 4.1 HISTORIC REPORTS • Costs Centers • Organization • Employees • Branches • Extensions • Codes • Numbers • Companies • Services • Countries • Cities • Times • Routes • Trunks • Gateway HISTORIC REPORTS OF OUTGOING, INCOMING, INTERNAL CALLS

  11. VOXeye 4.1 Dynamic Reports • Gives the user dynamic chart functionality similar to that offered by excel. The user can generate the report by dragging and dropping the data they need. • Pcsistel Hosting will automatically create a graph according to the data in the chart created.

  12. VOXeye 4.1 Favorite Reports • This allows the user to keep the generated dynamic reports in order to save time creating the same weekly or monthly reports. • Gives the user dynamic charts functionality similar to that offered by excel. The user can generate the report by dragging and dropping the data they needs. • Pcsistel Hosting will automatically create a graphic according to the data in the chart created.

  13. VOXeye 4.1 Search x Criteria • Organization • Costs Centers • Employees • Annexes • Dates • Times • Length • Type • Origin - Destination • Route - Trunk • Country • City • Companies • Services • Numbers • Columns

  14. VOXeye 4.1 Organization by Columns

  15. VOXeye 4.1 Pre-paid Module In the Pre-paid Module, an amount, either in calls, minutes or a value in money, is assigned. When the user reaches this quota, it can’t perform calls, according to the rules applied. In the configuration option you can set the parameters as to how the amount allocation is going to be done according to the need, by organization (area), employee and service.

  16. VOXeye 4.1 Service Quality Module In the Service Quality module, multiple reports focused on the service quality can be seen which will allow us to see statistics of: Answered Vs. Non-answered (abandoned) calls, % of attention vs. % of abandonment, average waiting time before being attended to. Reports by Employees, Cost Centers, Groups, Agents, Dates, Times, Days of The Week.

  17. VOXeye 4.1 Call Discount Module In the Call Discount Module, the final user should register and categorize (official, personal) the numbers he calls. In this way, the person in charge of Human Resources can create reports and differentiate which calls are personal calls and even create reports of the calls the final users should pay for.

  18. VOXeye 4.1 Messaging • It allows: • Sending message alerts to users if the calls exceed the maximum time allotted to each organization area.

  19. VOXeye 4.1 Messaging • It allows: • Configuring Security Alerts before the following events: • Calls from extensions and unknown codes. • Calls to monitored numbers. • Use of expired codes. • Calls with monitored codes. • Unauthorized Calls • Out-of-hours Calls

  20. VOXeye 4.1 Ticket Generation • It allows reporting of errors found to the Platform Administrator.

  21. VOXeye 4.1 OPERATOR PROFILE

  22. VOXeye 4.1 Business Administration Subscriptions Licenses Contacts Countries Inquiry Access

  23. VOXeye 4.1 PBX Management • PBX Management • Gateway, Routes, Trunks • Templates, Models • Company Identifiers • Partitions • Business Group • Service Provider

  24. VOXeye 4.1 Monitoring of SQL Server(s) use Through a Traffic Light system, it alerts about the companies with the most number of registers and weight in BD to balance the BD or servers.

  25. VOXeye 4.1 Data Management • Management of: • Areas • Cost Centers • Employees • Branches • Extensions • Codes • Numbers

  26. VOXeye 4.1 Pricing Management • Management of: • Carriers • Prefixes • Services • Zones • Shifts • General Costs

  27. VOXeye 4.1 Pre-paid General Configuration • Parameter Management: • Quotes Distribution • By Employee • By Organization • Quota Unit: • Costs • Minutes • Calls • Quota allotment: • Total • Services

  28. VOXeye 4.1 Messaging Configuration of SMTP Servers

  29. VOXeye 4.1 Operator Tools: Massive Importer Updater Input and updating of massive data through Excel templates (Extensions, Codes, Employees, Areas, Cost Centers). Creation of updating tasks for retroactive changes in the information (Pricing, Extensions, Employees, Etc.).

  30. VOXeye 4.1 Services Monitoring • Events and Pcsistel Services Errors Viewer • CDR Statistics Collecting and Processing

  31. VOXeye 4.1 Ticket Management System • Allows the management of the Tickets created by the companies.

  32. VOXeye 4.1 TechnicalCharacteristics

  33. VOXeye 4.1 Disk Space Statistics

  34. VOXeye 4.1 Disk Space Statistics

  35. VOXeye 4.1 Bandwidth Statistics (Answer speed vs. Concurrence)

  36. VOXeye 4.1 REQUIREMENTS 400 Extensions: 9000 calls daily average Note: These requirements will support the storage of maximum 12 months of information and the answering times for a detailed inquiry of 1 month of information. (Approx. 180.000 Records) will fluctuate between 45 and 60 Seconds with concurrence 1. 10000 Extensions: 250,000 calls daily average • Note: This requirements will support the storage of maximum 12 months of information and the answering times for a detailed inquiry of 1 month of information. (Approx. 4’000.000 Records) will fluctuate between 5 and 8 minutes with concurrence 1.

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