Vox CPaaS for Banking Industry

1. Telecom Software & VoIP Communication Platforms Provider

2. The exclusive cloud-communication platform- VoxCPaaS Your customers have shifted to mobile to stay updated about their finances. Does your mobile application offer real-time support and secure financial activities? VoxCPaaSprovides a smooth customer experience with complete digital transformation, without the complexity of backend engineering. You need to ensure your services safeguard customer privacy while providing a superior customer experience by establishing context every time customer contacts you.

3. VoxCPaaS functionalities at your fingertips Voice Call SMS Video Rule out all queries and worries of your customers by connecting through HD video calls and enabling file sharing Inform and stay connected with information your customers and need, anytime, anywhere—within your app. Empower your customers with voice support with easy-to-implement APIs, and scale with flexible voice capabilities VoxCPaaS is a cloud-based platform that allows developers to use communication features like messaging, chat, voice & video in their applications without having to build the complex backend infrastructure. Vox CPaaSenhances your customer experience and communication strategy.

4. Power your banking services Voice No one likes to wait on a call when calling customer service helpline! 75% of customers believe that it takes too long to reach the desired person. With VoxCPaaS, relationship manager is just a click away. ‘Click-to-call’ functionality within the app makes it easier for customers to connect and communicate immediately, effectively, and conveniently. Accelerate contact centre efficiency Account related issues Latest offers & plans Loss of debit/credit card or fraudulent activity OTP and Two-factor authentication

5. SMS & chat- Building stronger customer relationships Mobile messaging & chat give an opportunity to connect with customers for instant notifications driven communication. Over 90% of messages are delivered and read within 3 minutes. Customers can send or receive SMS or chat for Alerts about suspicious activity Appointment scheduling & reminders For any suspicious activity, instant alert can be sent or customer can also raise complaint via SMS, call or chat Relationship manager can schedule appointment via SMS or one-to-one chat Transaction status and 2F authentication Account status SMS or chat can be initiated for account details Status of transaction made through net banking, credit or debit card can be shared instantly with the customer Application status OTP for initiating transaction Customers can be informed about their application(s) status (accepted, processed, rejected, pending) via SMS or chat For secure transaction and authentication, OTP can be shared via SMS with a validity of 5-10 minutes

6. Video & file sharing- Creating personalized experience Relationship manager and support team can connect with customers through video call for instant support. By intelligently weaving together existing business processes with VoxCPaaS, customer journey can be streamlined with end-to-end encryption of files/media. 01 Data sharing for updating account File sharing for policies and financial documents Video call for assistance Customers can get their details updated by sharing images of required documents. With file sharing, customers can get their policies, FD/TDR copies and other documents. Customers facing issues while operating net banking can now get their query solved via video assistance. 02 03

7. VoxCpaaS- Key benefits Create an improved, personalized banking experience for your customers by using VoxCPaaS. • Instant message • Chat & group chat • Audio-video conferencing • File sharing 1 2 3 Intuitive Economic & secure Manageable • Reduced cost, improved productivity • No CAPEX • Scalable • Secure communication platform • Simple yet sophisticated • All functionality within your application • Dataanalytics • Customer experience feedback

8. Security considerations Go beyond expectations and deliver banking experiences that protect and empower your customers. Secure communication between customer and manager Safe file sharing All interactions can be recorded and audited Secure data encryption Internal authentication among bank employees to use the app 8

9. Take your business to the next level How can VoxCPaaS fuel your business growth? Stay competitive Increase engagement & add value to communication Enhance business operations Increase revenue Get insights Introduce real-time services by integrating our APIs/SDKs. No overhead expenses and maintenance. Keep users engaged by providing functionalities like click-to-call, SMS & push notifications • Seamlessly integrate voice & SMS communications and data sharing into your existing business processes • VoxCPaaSscales horizontally and vertically. • Get analytics and reports on app usage to make better investment decisions. A new revenue stream could be initiated by offering premium services to customers.

10. VoxCPaaS – USPs Light weight on data usageLow data usage enables faster communication even at slow internet connection 1 Seamless IntegrationSeamless integration with any platform/protocol and highly customizable 2 3 Ultra-fast responses Faster communication and ultra-fast responses for seamless commnucation 4 Myriad applicationsIoT enabled, easy to use, light weight & reliable

11. Developer portal, demo & Vox offering Vox Offering • APIs & SDKs for SMS, voice and video- all features in one app • APIs and SDKs for individual functionality • White-label application with CPaaS functionality SDK Demos Try our Konverz app and get hands-on experience on VoxCpaaS functionality Android https://play.google.com/store/apps/details?id=com.cavox.konverz iOShttps://itunes.apple.com/us/app/konverz/id1400120880?mt=8 Webhttps://konverz.vox-cpaas.com/

12. Contact Us sales@voxvalley.com www.voxvalley.com +65 6678 7662 www.voxvalley.com