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Customer Care, Event View, Service Orders Integration Demonstration

Customer Care, Event View, Service Orders Integration Demonstration. The basis2 Suite. The basis2 Suite for Water Utilities. Customer calls contact centre and call logged in basis2 Customer Care. Contact visible to all contact handlers in basis2 Event View.

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Customer Care, Event View, Service Orders Integration Demonstration

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  1. Customer Care, Event View, Service Orders Integration Demonstration visit basis2.com

  2. The basis2 Suite The basis2 Suite for Water Utilities visit basis2.com

  3. Customer calls contact centre and call logged in basis2 Customer Care visit basis2.com

  4. Contactvisible to all contact handlers in basis2 Event View visit basis2.com

  5. Appointment made for field inspector to visit customer visit basis2.com

  6. Appointment visible to all staff in basis2 Event View, feeds from the AVLS system, can display field staff in vicinity and progress to the appointment location visit basis2.com

  7. Appointment visible to all staff in basis2 Event View visit basis2.com

  8. Scheduling appointment in basis2 Customer Care creates customer job which is electronically sent to basis2 Service Orders visit basis2.com

  9. Appointment is dispatched to the field by basis2 Service Orders…. visit basis2.com

  10. …. and relevant information added for field staff use e.g. map, stores list, contact history visit basis2.com

  11. basis2 Service Orders Job pack can contain maps from the corporate GIS visit basis2.com

  12. basis2 Service Orders Field client can be PDA or tablet PC dependent on requirements of staff PDA examples show sample job list, job pack and data entry screens visit basis2.com

  13. Status updates from the field returned to basis2 Service Orders visit basis2.com

  14. Status updates from the field returned from basis2 Service Orders to basis2 Customer Care visit basis2.com

  15. basis2.com info@basis2.com Peter Barzen, Korlin Tanner basis2 Americas Tel: +1 303 771 2666 x14 Joe Slattery basis2 EMEA Tel: +44 870 770 2864 Andy Wong basis2 Asia Pacific Tel: +61 8 8364 4411 Further Information visit basis2.com

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