GCDA What is performance?

1. GCDAWhat is performance? = Performance WHAT you did? WHAT you did? HOW you did it? Plus Job Description & Objectives Behaviours

2. GCDATo perform well we all must… • Understand what knowledge, skills, contribution and behaviours are required of us • Give and receive ongoing feedback & coaching • Be assessed on what and howwe achieve

3. GCDABehaviours Our behavioural model will: • Define the behaviours we believe are key to our success • Ensure a consistent assessment of the ‘How’ • Enable us to ‘talk’ about behaviour • Focus development activity • Inform our selection decisions

4. GCDA5 key people behaviours • Strive for Success – demonstrating real drive for success • Being Brave – Acting with courage & conviction • Exceeding customer expectations – delivering what the customer needs to a consistently high standard • Team Working – working together to create positive & effective relationships • Continuous improvement – working to continually improve what we do & how we do it

5. GCDA3 leadership behaviours • Motivate others – leading others with energy & enthusiasm • Supporting the GCDA vision – Demonstrating & building commitment to the vision • Driving performance – enabling others to achieve their potential

6. GCDAOngoing feedback People often find this difficult • Quickest and easiest way of improving performance • Also improves relationships and motivation • Works better ‘in the moment’ • Should always be a real example of what you saw, heard, felt …and what you need/ would like to see more of/ instead