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Leadership

Leadership. What’s expected of today’s Human Resource leaders and teams. David Tripp, SPHR Vice President Human Resources Cross Country Home Services. Today we will discuss…. What is your definition of leadership? Do you know what’s expected of you and your team?

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Leadership

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  1. Leadership What’s expected of today’s Human Resource leaders and teams David Tripp, SPHR Vice President Human Resources Cross Country Home Services

  2. Today we will discuss… • What is your definition of leadership? • Do you know what’s expected of you and your team? • What does it mean to have a “seat at the table”? • Can you measure your performance? • Review current employee engagement trends and best practices • Question and Answers

  3. Leadership Educated Adaptability Knowledgeable Accountable Technologically Savvy • What is your definition of leadership? • What’s the difference between a manager and a leader? Things to consider…. • “Leaders rally people to a better future” • “Leaders have the ability to influence others” • Could you work for yourself? • “Leadership is caring, guiding, directing, motivating, and inspiring” • Success = knowing your purpose ( you’ll never “work” a day in your life) Risk Taker Keeps it fun Visionary Empowering Inspirational Manage less Self Awareness Decision Maker Results oriented Trustworthy Passionate

  4. What’s Expected? • What’s it mean to have a “seat at the table”? • Do you know the 1 or 2 things the business really needs from you? • Is HR all things “People”? • Hygiene Priorities • Strategic Priorities • How do you know when you’ve become a “Business Partner”? • Once you know what’s expected…do you have the talent & structure to succeed?? • Average is over!! Tom Friedman, Think Like an Immigrant “Best is the Standard” Brent Venables • Always think like an immigrant • Always think of artisan (PRIDE!) • Think like a starter-upper (be in Beta) • PQ + CQ > IQ (persistence and curiosity) • Think like a waitress from Perkins Pancake House (entrepreneurial)

  5. What’s Expected • What are CEO’s saying? • What’s most likely to harm your organization over the next 12 months? • 53% say insufficient talent (talent flows to where it’s most valued) • What are the obstacles to HR taking a greater role in strategic planning? • - 41% say HR is too focused on processes and rules – not on the “big picture”

  6. Measure!!! "There are three kinds of lies: lies, damned lies and statistics.“ Mark Twain • Are you winning or losing? • “Players know the score, if you don’t know the score, you are not a player” Shane Yount, Competitive Solutions • Validates and reinforces your alignment, commitment, and accountability to “WHAT MATTERS” • Embodies the continuous improvement/learning culture • Cost of Turnover (cost of hire + lost productivity) • Physician $225,808 • Software Engineer $131,000 • Call Center Rep $29,447 • Truck loader $4,955 • By words AND actions who does your CEO think is more important? • Customers? • Employees? • Both are the same?

  7. Engagement Trends (mixed messages) • Transparency, Connection, Opportunity, Visibility, Personalized Recognition • Employees : human capital, human resources, units, or are they “human”? • Voice is valued • Supportive Leadership • 2-4 Years “tours of duty”. The Alliance: Reid Hoffman, Ben Casnocha, Chris Yeh • Loyalty (likely to leave for any reason – company change constantly) • Trust – without it, you have no relationship (personal or professional) • Generation Y – don’t want a career – they want an experience (want to hop!) • Workplace flexibility (sense of control) • Office space • Collaborative space • Mobile applications is key to doing their job • Flexible work hours (idea: unlimited vacation??) • Stay Interviews • Creates accountability throughout leadership team • Opportunity to fix issues • Reward the winners • Eliminate the naysayers (need role-models) Generations Defined Millennials (also known as Generation Y): Born between 1980 and 2000 Generation X: Born between 1965 to 1979 Baby Boomers: Born between 1946 and 1964

  8. In Closing • “Never has effective leadership been more important than it is today. It is crucial to building inclusive and high performing work environments and for inspiring greater innovation, employee engagement, and enhancing productivity” – where will our children work tomorrow? • It’s a journey not a destination! • Grow new skills • Increase your worldview • Manage personal bias • Be adaptable, agile, and flexible in your leadership style • Love what you do and never forget why you do it • “Live more for today, less for tomorrow and never about yesterday”

  9. Thank You!Contact Information David Tripp Vice President Human Resources Cross Country Home Services dtripp@cchs.com 954-835-1952

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