Easy to use, convenient, reliable: DHL Track & Trace Professional

1. Easy to use, convenient, reliable:DHL Track & Trace Professional DHL Vertriebs GmbH August 2012

2. Here’s how you can keep a check on your shipment at all times With DHL Track and Trace Professional... ...you receive detailed shipment information at all times ...you can process the shipment data conveniently ...clearly arranged shipment statistics are provided for you Benefits of DHL Track and Trace Professional User-friendly search function to search for up to 20 shipments Extensive shipment information, including recipient’s signature Favorites function to store up to 15 shipments Provision of the shipment data as a PDF and Excel download Forwarding of the shipment status by e-mail, with a personal message Shipment statistics with all the relevant key figures on your shipment Different language options: German, English and French

3. Here’s how you can receive up-to-date information quickly and simply By using the shipment search, you can track the status of up to 20 shipments simultaneously Limiting the search time By selecting 3, 6 or 12 months, the number of hits can be limited in a targeted way. Calling up the shipment status By entering the shipment number, reference or collection order number, up to 20 shipments can be searched for

4. Here’s how you can see all the information on your shipment at a glance Display of shipment information • The search result contains • Shipment number, reference, collection order number, UPU code • Product/service • Current status • Sender, recipient and, if applicable, substitute recipient with address information • Delivery route graphic • Shipment tracking history with time and place information • Recipient’s signature • Direct call-up link to foreign delivery partners for Weltpaket shipments • Other convenient actions • Favorites function • Individual printing and PDF download • Establishing contact with the DHL Customer Service • Status forwarding by e-mail

5. Here’s how you receive a quick overview of multiple shipments The shipment overview displays to you all the shipments of a multiple search Display of detailed information The Plus symbol can be used to see the details of each individual shipment Filtering and sorting functions For customizing the tabular overview • Further actions • For individual or multiple shipments, additional actions may be selected • Export of the information as an Excel file • Add to Favorites • Establishing contact with the DHL Customer Service • Status forwarding by e-mail • Individual printing and PDF download

6. Here’s how you can supply information in the event of customer inquiries By using the retail outlet finder, you can quickly access the shipment’s delivery location • Delivery to a retail outlet • Display of the outlet’s address, including opening hours • Link to the retail outlet finder • Delivery to a Packstation • Display the Packstation address • Link to the Packstation finder

7. Here’s how you can quickly access your most important shipments The Favorites function helps you keep an eye on up to 15 shipments Simply add them via the Favorites link on the Results page Optional allocation of a name for easy assignment of the shipment Display of the favorites with their current shipment status, number and name on the homepage Easy access to detailed information and functions to delete and edit Up to 15 shipments can be selected as favorites

8. Here’s how flexibly the shipment information is provided for you The shipment overview allows you to use various functions and create different file formats Print or PDF download Excel export • You define the elements for printing and for the PDF download by clicking on the selection boxes • The personal settings can be stored • Exporting the shipment data in Excel format enables you to continue processing this data in your systems • The Excel file contains all the important information on your shipments in a user-friendly layout

9. Here’s how to forward the current shipment status by e-mail Use e-mail to inform up to two people at the same time about the current shipment status Allocate a shipment name for better recognition Direct shipment with up-to-date status text and a link to Shipment Track and Trace for everyone Add a personal message with your sender name Personal settings and the message are saved

10. Here’s how you receive your personal shipment statistics Shipment statistics supply you with all the relevant key figures Individual configuration Using number ranges or customer numbers / invoice numbers • Very clear presentation of all key figures as • a graphic and table with • Transit time statistics, in general and broken down • by promised transit times • Delivery statistics with number of shipments delivered by delivery type, and undeliverable shipments Evaluation possibilities Time-related by posting date (week or month) Practical PDF download

11. Any questions? I’ll be glad to help you at any time. John Doe Position DHL Vertriebs GmbH Street Postal code, town/city www.dhl.de Phone +49 xxx Cell +49 xxx Fax +49 xxx john.doe@deutschepost.de