1 / 13

California Passenger Rail Network Integration ________________________ The Passengers’ Perspective

California Passenger Rail Network Integration ________________________ The Passengers’ Perspective. 2014 California Passenger Rail Summit Los Angeles, CA - April 3, 2014 ________________________________ David Kutrosky, Managing Director Capitol Corridor Joint Powers Authority. 1.

iniko
Download Presentation

California Passenger Rail Network Integration ________________________ The Passengers’ Perspective

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. California Passenger Rail Network Integration ________________________ The Passengers’ Perspective 2014 California Passenger Rail Summit Los Angeles, CA - April 3, 2014 ________________________________ David Kutrosky, Managing Director Capitol Corridor Joint Powers Authority 1

  2. Customer experience Supporting the customer experience

  3. Current statewide passenger ail customer interface is less than optimal

  4. Need to avoid this communication/info transfer system

  5. The CA HST IOS • Physical Infrastructure • Extensive public works project • Admirable engineering and construction feat for California • Yet need to focus on customers’ experience • in San Diego? • in San Francisco? • in Sacramento?

  6. Customer Touch Points 17 just in this picture

  7. Customer Touch Points EVERYWHERE!

  8. Somebody establishes and maintains these

  9. Supporting those Customer Touch Points All the elements in a tree structure that support a unified customer experience

  10. Barrier-Free Customer Interface Unified Look and Feel • Ticketing • Webpage • Ticket kiosk • Station signage/communication • Safety, directions, connections, etc. • Service updates/alerts • On-train experience • Safety • Food service • WiFi • On-Board Information Systems

  11. THANKS FOR YOUR ATTENTION!QUESTIONS?

More Related