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IT Induction India Post

IT Induction India Post. Major Initiatives in the past. Current Scenario India post 2012. Structure. Point of Sale 1991 Electronic Remittance 1998 Track and Trace 1996 &2001 Bill Payment 2004 Banking 1999 Hybrid 1998 CRM 1999. Major Initiatives in the past.

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IT Induction India Post

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  1. IT Induction India Post

  2. Major Initiatives in the past. • Current Scenario • India post 2012 Structure

  3. Point of Sale 1991 • Electronic Remittance 1998 • Track and Trace 1996 &2001 • Bill Payment 2004 • Banking 1999 • Hybrid 1998 • CRM 1999 Major Initiatives in the past.

  4. Reactive not proactive • Bits and Pieces/Patches (not end to end) • Not the state of the art Current Scenario

  5. To be a Technology enabled, self reliant market leader Indiapost 2012 Vision& Objectives

  6. General Overview

  7. Detailed Overview

  8. Change Management Hardware Mail Office Hardware & PM Handheld device 1 Urban 2 Core Application Software Financial Applications 3 Network Provider Infrastructure 4 8 Data Centre Provider 5 6 Hardware Rural Hardware& Network Rural Software Rural Sys Integrator 7 The rationale Infrastructure

  9. Methodology

  10. CSI FSI MOH DCF NI RH RSI CM Who does What

  11. Solution Architecture Customer Interaction Channels Rural ICT* Solution Web Portal (e-Commerce) Mobile Banking ATMs Call Centre India Post Data Warehouse Mail & Retail Operations Postal Banking Postal Life Insurance HRMS & Payroll Finance & Accounts MIS Reporting / Business Intelligence / IT Security

  12. Solution Architecture Customer Interaction Channels Rural ICT* Solution Web Portal (e-Commerce) Mobile Banking ATMs Call Centre India Post Data Warehouse IT Infrastructure – Data Centre / Connectivity Mail & Retail Operations Postal Banking Postal Life Insurance HRMS & Payroll Finance & Accounts MIS Reporting / Business Intelligence / IT Security

  13. Rural ICT Hardware • Hardware devices and peripherals to approximately 1.30 lakh GDS Post Offices • Network connectivity (3G, GPRS, GSM, CDMA, wired broadband etc.) • Operation and Maintenance • Rural System Integerator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Rural ICT – Hardware (RH)

  14. Rural ICT Hardware • online and offline Capability • Individual transactions within 15 seconds. • Support swipe cards and bio metric identification. • Use alternate power like solar chargers, rechargeable dry cell, cycle chargers) to support charging and 8-hour usage • Inbuilt Thermal printers /bar code scanning, digitized signature capture, and image capture • Inbuilt GPS to track equipment if lost or stolen • Multi-lingual (audible and visual) capability • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Hardware architecture

  15. Rural ICT Hardware • Development of core application platform MGNREGS ,(eMO) application • Deployment of the complete Rural ICT solution to approximately 1.30 lakh GDS POs. • Integration with overall India Post 2012 solution architecture and other core applications such as Mail Operations, Core Banking Solution, Postal Life Insurance • Core System Integrator • Rural System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Rural SI

  16. Rural ICT Hardware • Decentralized architecture s in a standalone modewith Sync facility • Data Feed to major application • Core Banking Solution: Sharing new customer information, bank account withdrawal/deposit transactions, etc. • Postal Life Insurance Solution: Collecting premiums from customers • Track & Trace Solution: Allowing for domestic and international accountable item barcode scanning and receiving customer signature capture • Flexible data connectivity • Broadband connectivity: wired form (DSL) or wireless (Wimax) • Mobile based connectivity: Currently in the form GPRS and the upcoming 3G. • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Proposed Solution

  17. Rural ICT Hardware • Developing and supporting Mail, F&A, HR, CIM solutions for all channels • Data migration from the existing systems • Server hardware(Data centre) • Training material creation and training execution • Overall integration & SLA management. • Setting up and running • Call Centre for DoP, • centralized 24x7 Service desk operation. • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Core System Integrator

  18. Rural ICT Hardware • Mail Booking /Retail Post Engine • IPVS (India post Visibility System) • Mailer and Logistic Appointment Scheduling System. • DPMS (Delivery and Postman Management System.) • Warehouse Management System.(Logistics) • Transport Management (LOGISTICS) • Sort Program System • Labor Scheduling System . • Management Information System for All Mail Business. • HRMS AND Accounting • Rural System Integrator • Financial Services • Core System Integrator • Data Centre Facility • Network Integrator • Postal Hardware • Change Management CSI Applications

  19. Rural ICT Hardware • Postal Banking &Insurance Solution, Insurance, • ATM Switch (application & hardware) • Alternate delivery channels (ATM, web, mobile, Point of sale etc. • Data Migration • Maintain and Manage Legacy application ‘Sanchay post’ and ‘PLI Software’ • Creation and training execution • Relocation of current PLI (Insurance) • Server hardware to new Data Centre (DC) • Cash Management • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Financial Services System Integrator

  20. Rural ICT Hardware • Hosting of Primary Data Centre in its facility including all facility management services. • Build (BOT Model) the secondary Disaster Recovery Centre at the DoP facility. • Sourcing, installation & commissioning of the necessary basic Infrastructure like air conditioning, electrical & network cabling etc., • Five years on-site maintenance, 24x7 onsite support • Rural System Integerator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Data Centre Facility

  21. Rural ICT Hardware • Networking of all of the DoP’s departmental offices. • Network Design for Data Centres/Disaster Recovery Centre (including internet connectivity); • Network management & operations. • Procurement and deployment of networking components for WAN and DC/DR LAN • Migration of Existing network • Operation &Maintenance . • Set up the Network Operations Centre (NOC) to provide complete visibility. • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Network Integrator

  22. Rural ICT Hardware • Procurement of hardware for Postal and Mail operations • desktop computers, • printers, • scanning devices • postmen device hardware. • Maintenance and operations of the hardware during the tenure of the contract. • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • MO Hardware • Change Management Mail Operations Hardware

  23. Rural ICT Hardware • Stakeholder management – • Aligning stakeholders to the program objectives and understanding their concerns, • Change Readiness Survey- assessment of readiness to accept change, • Change Management Workshops – for building change leadership, • Communication and Awareness - Engaging and informing employees about the changes, • Training Strategy, Coordination and Scheduling, • Capacity Building. • Rural System Integrator • Core System Integrator • Financial Services • Data Centre Facility • Network Integrator • Postal Hardware • Change Management Change Management

  24. Approach to deployment

  25. Physical To Digital Network • Secured IT Network WAN with DCF • Multiple channels of Postal Services . • Electronic NREGS disbursement and Mobile remittance • Integrated Re-engineered ERP/Software applications • From Cash based to Accrual Based Accounting • Core Banking and ATM Key Results(Transformation)

  26. State of the Art. • Best In class. • Best (Industry) Practice. • Rural Offices Enablement. • Network Redundancy. • In –Built Maintenance and support. • Budgetary Provisions. • Help and Support Desk, Call Centre. What is new?

  27. Financial System Integrator Rural Systems DCF Network Core System Integrator Benefit Understanding-Group Activity

  28. Significant enhancement in revenue & market shares as products will be improved and new products/ services will be launched (e.g. e-governance, Rural ICT) • Better decision making and operational planning due to availability of management information in a timely manner • Potential reduction in the transaction cost and availability of manpower for redeployment in marketing and other revenue generating capabilities • Increased productivity and accountability Benefits for DoP:

  29. Employees will have an opportunity to learn, build and enhance new skills and expertise • Reduction in manual work which will result in enhanced Productivity levels • Opportunity to deliver enhanced IT enabled services to their customers leading to a significant reduction in customer complaints • Improvement in employee engagement and empowerment • Provide an opportunity to work in an innovation based culture • Opportunity to be part of a growing and vibrant organization Benefits for Employees:

  30. Call Centre • Multiple channels including ATMs • More Visibility • Anywhere Anytime Banking Customer

  31. No Local servers • Redundant Connectivity at Every office • Centralized Patch /Anti-virus Management. • Centralised Network Management • Except Desktop No Software Application to be maintained Locally. • New Gadgets /Machines (ATM) • New Software Application Changes at PO

  32. Site Readiness • Data Migration / validation. • Timely sign off. • Technical Support Team • Hardware Upgradation and Replacement Challenges

  33. Business Rules.(Branch Office, New Processes.) • Business Plan. • System Support. Dependency

  34. Support Issues Example

  35. Thank You for ATTENTION

  36. Back Admin Office Class D & E locations DSL , RF, VSAT and 3G upto 256 Kbps BSNL Internet 34 Mbps ME fiber DC MO BSNL MPLS 45 Mbps ME fiber Class C leased line and RF 256 Kbps to 512 Kbps 34 Mbps ME fiber Replication links PO SIFY MPLS 45 Mbps ME fiber WAN Network Overview Class B 45 Mbps ME fiber 34 Mbps ME fiber fiber, metroethernet, leased line and RF SIFY Internet 512 Kbps to 4 Mbps DC 34 Mbps ME fiber PO Class A fiber, metroethernet, leased line and RF 2 Mbps to 16 Mbps

  37. Financial System Rural System Integerator Network Integerator Data Centre Facility Change Management Core System Integrator Rural Hardware Mail Office Hardware Partners

  38. Project Timelines Implementation Phase O & M Implementation Phase Implementation Phase O & M O & M Implementation Phase O & M Implementation Phase Implementation Phase O & M O & M Implementation Phase O & M Implementation Phase O&M Phase

  39. Post Offices Computerised Hardware Already Deployed

  40. Post Offices Computerized Hardware Already Deployed

  41. Utilisation

  42. Field Support NOC Setup Process flow Network Integrator NOC Helpdesk NOC Functions Service Desk Incident Management Problem Management Change Management Configuration Management SLA Management Vendor Coordination Performance Management Capacity Management Availability Management Business Continuity Planning Field support to be provided By Zonal teams (22 Circles) Trouble tickets Reactive Ticket Service Desk Tech Support (L2/L3) Alerts Alerts Pro-active Pro-active and Periodic updates Until closure Ticket Ticket NSP2 NSP1 OEM Vendors End User

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