The 10 Best ITAD Solution Providers to Watch in 2024

1. Securing Data Deletion for Global Businesses

3. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L

4. Creds Editor-in-chief Merry D'Souza Managing Editor Preston Bannister Executive Editor Eva Miller Visualizer Michael Warner Art & Design Head Donna Claus Co-designer Yasmin Nasser Business Development Manager Sherin Rodricks Marketing Manager Jenny Jordan Business Development Executives Reem Almasoud, Sheldon Miller Digital Marketing Manager Isabel Barnes Technical Head Phil Simon Research Analyst Helena Smith Circulation Manager Finn Wilson sales@insightssuccess.com February, 2024 Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com www.twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : RNI No.: MAHENG/2018/75953 Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

5. Company Name Featuring Descrip?on Absolute ITAD is an IT asset disposal (ITAD) company providing Emily Roberts safe and secure recycling of IT assets since 2003. Our goal is to Absolute IT Asset Disposals Head of Business keep your business and your customers safe by elimina?ng the absoluteitad.com Development risk of the? or fraud resul?ng from data security breaches. Asia Data Destruc?on is successfully providing Cer?fied Data Mr. Laurent Landie Asia Data Destruc?on Destruc?on Solu?ons and IT Asset Disposal for 15 years and to Chief Strategy Officer - asiadatadestruc?on.com more than 500 companies. Chief People Officer Emerton is a global high-standard strategy consul?ng firm. Its team is mobilized to bring speed to a few clients in each of the Emerton Harold Smith-Franzen, sectors we cover, both in their strategic decision-making and emerton.co Lead in the delivery of their plans. HP Facility Management Pallav Sharma, HPFMS provides Quality services through structured process Services Pvt. Ltd Managing Director orienta?on and compliance standing. hpfms.com and CEO Nirav BioSolu?ons Pvt. Ltd. is a Life Science company and has signed a collabora?on with the Ins?tute of Professional Nirav Biosolu?ons Pvt. Ltd. Vaishali Sharma, Educa?on and Research to develop a programme in niravbiosolu?ons.co.in CEO pharmacy for aspiring students. Rebbeck is an interna?onal consultancy focused on Jay Rebbeck, Rebbeck reforming health systems and public services through Managing Director rebbeck.com innova?ve commissioning prac?ce. Over the years, SOGO's offerings have diversified into IT rental and leasing solu?ons, IT infrastructure solu?ons and electronic SOGO G Jayamuni Rao waste management. The company is based in Bangalore with a sogoindia.com CMD presence across India with an expert team over 200 employees. TES is a comprehensive technology partner offering Emily Roberts TES – Sustainable Technology commissioning, deployment, and re?rement services, Chairman & Group CEO Lifecycle Solu?on leveraging extensive processing facili?es to drive the circular Terence Ng tes-amm.com economy. Unify Facility Unify Facility Management Pvt. Ltd. is a trusted, single-window Saurabh Agarwal, Management Pvt. Ltd solu?ons provider offering excellent facility management Managing Director unifyworld.com services to various businesses. Murugaraj Uniservice is a premier integrated facili?es management Uniservice Technology Swaminathan, services company that offers building management and Solu?ons Pvt.Ltd Founder and CEO maintenance services to residen?al apartments. uniservice.com

7. Editor’s VIEW Innovators in Responsible IT Asset Management he rapid advancements in technology have given rise to a critical concern – the responsible disposal of IT assets. T As companies and individuals continually upgrade their hardware and software, addressing the issue of e-waste has become imperative. It is in this context that the role of ITAD (IT Asset Disposition) solution providers gains paramount impor- tance. ITAD organizations are dedicated to ensuring that the disposal of outdated or undesired equipment is carried out in an environ- mentally safe and responsible manner. Through their expertise in reusing, recycling, and repairing products, they not only mitigate the environmental impact of e-waste but also contribute to a more sustainable and circular economy. In our latest publication, we are proud to feature ‘The 10 Best ITAD Solution Providers to Watch in 2024.’ This curated list showcases the leading organizations that are paving the way for a greener future by offering innovative and comprehensive ITAD solutions. Whether you are a seasoned professional in the industry or an entrepreneur exploring this field, this edition promises to be an invaluable resource. It offers insights into the cutting-edge strategies and best practices employed by these ITAD solution providers, enabling you to stay ahead and make informed decisions. As you immerse into this informative edition, you will discover how these companies are redefining the paradigm of IT asset disposition. You will also gain a deeper understanding of their unique approaches, commitment to sustainability and contribu- tions to a more environmentally conscious business arena. Indulge in an insightful read, and let this edition be your guide to the world of ITAD solutions.

8. C T C O V E R S T O R Y 08 Asia Data Destruction Securing Data Deletion for Global Businesses

9. T S 16 P R O F I L E 24 P R O F I L E Absolute IT Asset SOGO Synergy Disposals E-Waste Management Elevating ITAD Standards with Comprehensive Transforming and Redening Solutions Electronic Waste Management 32 P R O F I L E TES Paragon of Sustainable P R O F I L E S Technology Lifecycle Solutions A R T I C L E S 20 28 A R T I C L E A R T I C L E Navigating IT Maximizing ROI Asset Disposition Effective IT Asset Disposition Strategies A Comprehensive Roadmap

10. C O V E R S T O R Y ASIA DATA Asia Data Destruc?on Chief Strategy Officer MR. LAURENT Chief People Officer LANDIE

15. THE WORLD., , ASIA DATA DESTRUCTION IS SUCCESSFULLY PROVIDING CERTIFIED DATA DESTRUCTION SOLUTION FOR MORE THAN 12 YEARS AND TO MORE THAN 500 COMPANIES ACROSS , ,

16. GUESTS AND SUPPLIERS., , IN ORDER TO PRESERVE AN ATMOSPHERE THAT ENSURES THE PRODUCTIVITY, DIGNITY AND SAFETY OF ALL OUR STAFF MEMBERS, WE ADOPTED SAFETY AND SECURITY THAT APPLIES TO ALL MEMBERS OF OUR STAFF AND VISITORS, CLIENTS, , ,

18. 18 February, 2024 www.insightssuccess.com

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20. 20 February, 2024 www.insightssuccess.com

21. Success is not how high you have climbed, but how you make a positive difference to the world. - Roy T. Bennett

22. Navigating IT Asset Disposition he rapid pace of technological 1. Data Erasure: Securely removing all innovation has created a sensitive data from IT assets to prevent T constantly evolving industry unauthorized access and potential data for organizations. As new hardware, breaches. This step is crucial for software, and systems are introduced, ensuring regulatory compliance and the need to securely and responsibly protecting confidential business dispose of outdated IT assets becomes information, customer data and increasingly critical. IT asset disposi- intellectual property. tion (ITAD) has emerged as a vital component of effective IT asset 2. Physical Destruction: Rendering IT management, ensuring compliance assets physically unusable through with regulatory requirements, protect- secure destruction methods, such as ing sensitive data and reducing shredding or crushing. This step is environmental impact. essential for preventing the reuse or resale of decommissioned assets, This article aims to provide with a mitigating the risk of data exposure. detailed roadmap for navigating the complexities of the IT asset disposition 3. Recycling: Responsibly repurposing process. By understanding key or extracting valuable materials from considerations, implementing best IT assets to reduce electronic waste practices and leveraging effective and minimize environmental impact. strategies, businesses can safeguard This step aligns with sustainability their digital assets while minimizing goals and promotes a circular economy risks and maximizing operational approach to resource management. efficiency. 4. Disposal: Responsibly disposing of Understanding IT Asset Disposition IT assets that cannot be reused, recycled or destroyed, adhering to IT asset disposition encompasses the local, state and federal regulations entire lifecycle of disposing IT assets, governing electronic waste manage- including hardware, software and data, ment. in a secure and environmentally friendly manner. This multi-faceted Key Considerations for Effective process typically involves the follow- ITAD ing key steps: 22 February, 2024 www.insightssuccess.com

23. A Comprehensive Roadmap 23 February, 2024 www.insightssuccess.com

24. When implementing an ITAD strategy, 2. Implement Secure Data Erasure organizations must carefully consider Processes: Employ reliable and 2. Extend IT Asset Lifespan: Maximize the following critical factors to ensure industry-accepted methods for securely the useful life of IT assets through compliance, data security and environ- removing sensitive data from IT assets, proactive maintenance and repair mental responsibility: such as data wiping, degaussing or programs, firmware updates and physically destroying storage media. hardware upgrades, thereby reducing 1. Regulatory Compliance: Adhering to Regular audits and testing should be waste and minimizing the need for relevant regulations, such as the conducted to ensure the effectiveness frequent replacements. General Data Protection Regulation of these processes. (GDPR), the California Consumer 3. Leverage Cloud-Based Services: Privacy Act (CCPA) and industry- 3. Partner with a Reputable ITAD Adopt cloud-based solutions and specific regulations, which mandate Provider: Collaborate with an experi- Software-as-a-Service (SaaS) models secure data handling and disposal enced and trustworthy ITAD service to reduce the reliance on on-premises practices. provider specialising in secure and IT infrastructure, minimizing the need environmentally responsible disposal for disposing of physical hardware and 2. Data Security: Implementing robust services. Conduct thorough due associated costs. measures to protect sensitive data diligence to ensure the partner’s throughout the ITAD process, minimiz- compliance with industry standards 4. Implement Recycling and Reuse ing the risk of unauthorized access, and regulatory requirements. Programs: Establish comprehensive data breaches and associated recycling initiatives and explore reputational and financial conse- 4. Monitor and Track IT Assets: opportunities for repurposing or quences. Maintain close oversight and tracking donating functional IT assets to of IT assets throughout the disposal educational institutions, non-profit 3. Environmental Impact: Prioritizing process, leveraging asset management organizations or other entities, responsible disposal practices that software and inventory control systems extending their usable lifespan while minimize electronic waste and to ensure accountability and minimize reducing electronic waste. environmental contamination, aligning the risk of data breaches or mishan- with corporate sustainability goals and dling. Conclusion demonstrating environmental steward- ship. 5. Continuously Review and Update Navigating the IT asset disposition ITAD Processes: Regularly assess and process is a multifaceted undertaking 4. Cost Savings: Maximizing the refine ITAD processes to align with that requires careful planning, execu- lifespan of IT assets through effective evolving regulatory requirements, tion, and continuous improvement. asset management, reducing waste and industry best practices and emerging Organizations can ensure the secure minimizing the need for frequent new environmental sustainability standards. and environmentally responsible equipment purchases, thereby optimiz- Fostering a culture of continuous disposal of IT assets by understanding ing operational costs. improvement is essential for maintain- the key considerations, implementing ing robust ITAD operations. industry best practices and leveraging Best Practices for Successful ITAD effective strategies. A well-designed Strategies for Optimizing ITAD ITAD strategy mitigates risks associ- To ensure a seamless and successful ated with data breaches and regulatory ITAD implementation, organizations In addition to implementing best non-compliance, aligns with should follow these industry-proven practices, organizations can consider sustainability goals, optimizes best practices: the following strategies to further operational costs and positions the enhance the effectiveness and organization as a responsible corporate 1. Develop a Comprehensive IT Asset efficiency of their ITAD initiatives: citizen. By prioritizing ITAD as an Management Strategy: Establish a integral component of their overall IT robust strategy that encompasses the 1. Implement a “Bring Your Own strategy, businesses can safeguard their entire lifecycle of IT assets, from Device” (BYOD) Policy: Reduce the digital assets, protect sensitive data and acquisition and deployment to number of organization-owned IT contribute to a more sustainable future. retirement and disposal. This strategy assets requiring disposal by allowing should align with organizational goals, employees to use personal devices for regulatory requirements and environ- work purposes, subject to appropriate mental objectives. security protocols and data manage- ment policies. 24 February, 2024 www.insightssuccess.com

25. be our doubts of today., , The only limit to our realization of tomorrow will - Franklin D. Roosevelt

26. Sustainable Solutions Preserving Environment & Resources! lectronics often contain hazardous materials such as lead, mercury, cadmium, and brominated flame E retardants. When improperly disposed of in landfills or incinerated, these substances can contaminate soil, air, and water, posing significant risks to the environment and biodiversity. Thus, E-Waste management is of paramount importance due to its critical implications for the environment, public health, resource conservation, and overall sustainability. Sogo, a pioneering company in the E-Waste industry, has developed and set up innovative and sustainable The IT Asset Disposition (ITAD) industry plays a critical technologies on ITAD, ITAM, E-Waste Recycling, and role in managing the end-of-life cycle of IT equipment and Recovery & Refining of valuable metals into their purest electronics. It involves the secure and responsible disposal, form. We do take additional steps to reinvent, repurpose, refurbishment, recycling, or remarketing of used or obsolete and regenerate the products for resale and reuse prior to IT assets. recycling. SOGO Computers Pvt. Ltd., established in 1993 by CMD Sogo finds its motivation to embark on this sector rooted in Mr.G Jayamuni Rao, is a trailblazer in IT product the need for responsible and sustainable management of distribution, introducing renowned brands to southern India. electronic waste. The company recognizes the growing Over the years, the company has diversified its services to concern of e-waste generation and the associated include IT rental, infrastructure solutions, device environmental and health risks. refurbishing, and, crucially, electronic waste management. Sogo acknowledges that the rapid advancement of We had the honor of catching up with the company and technology leads to a significant increase in electronic discussing its ideas, goals, working style, and future devices becoming obsolete or reaching the end of their endeavors. lifecycle. Without proper disposal and recycling, these devices contribute to pollution and the depletion of valuable resources. Recognizing the urgency of the situation, Sogo Here are the highlights from the interview: has dedicated itself to providing comprehensive ITAD (IT Asset Disposition) and e-waste recycling services. Could you please brief about yourself and your motivation to embark on this sector? Sogo understands that ITAD plays a crucial role in the lifecycle management of electronic assets. By securely and The global rise in E-Waste has become a significant and responsibly handling the disposition of IT equipment, Sogo worrisome trend, driven by increased electronic device ensures data security, compliance with regulations, and the consumption, rapid technological advancements, increased maximization of asset value. buying parity, and shorter product lifecycles. 26 February, 2024 www.insightssuccess.com

27. The 10 Best ITAD Solu?on Providers to Watch in 2024 We prioritize the refurbishment and reuse of viable devices to extend their lifespan and reduce electronic waste. Furthermore, Sogo emphasizes the importance of e-waste recycling to prevent the hazards associated with improper disposal. They utilize advanced recycling techniques to extract valuable materials from discarded electronics, reducing the reliance on mining for raw materials and minimizing the environmental impact. Sogo’s commitment extends beyond its services, and our motto is Zero Waste Zero Emission. Sogo actively engages in creating awareness about the importance of sustainable e- waste management among businesses, communities, and other stakeholders. We collaborate with local organizations, participate in environmental initiatives, and support regulatory efforts to promote responsible e-waste practices. Can you briefly explain what an ITAD solution provider is, what services they offer, and what the key components of a comprehensive ITAD solution are? The ITAD (IT Asset Disposition) solution provider is a company with a focus on managing the end-of-life cycle of IT assets, including electronic devices, computers, and G Jayamuni Rao other technology-related assets. The company’s primary CMD focus is on disposing of, reusing, and recycling these assets in a secure, efficient, and environmentally responsible SOGO Synergy manner. Services offered by SOGO Synergy E-Waste Data security is a significant concern for numerous management: organizations, including banks and individuals. The potential manipulation of data in the wrong hands poses a • Asset Tracking and Inventory Management major risk. At Sogo, we go to great lengths to control and • Data Sanitization/Destruction ensure data security during the IT asset disposal process. • Remarketing and Asset Recovery • Reverse logistics and Transportation Sogo utilizes unique methods, distinct from the regular • Recycling and Responsible Disposal practices, to safeguard client data. The process involves • Environmental Compliance & Reporting four stages of destruction, customized by Sogo with a • Certifications and Reporting combination of electronic, magnetic, and mechanical techniques. Key components of a comprehensive ITAD solution: Electronic Erasure • Security • Compliance For electronic destruction, we employ specialized and • Sustainability highly reliable software to electronically erase data. This • Value Recovery entails overwriting the entire storage media with random • Accountability & Transparency data patterns, rendering the original data unrecoverable. • Documentation and Reporting • Logistics Efficiency Magnetic Destruction • End to End support Magnetic destruction involves the use of degaussing, a How does your company ensure data security during the method that employs a powerful magnetic field to IT asset disposal process? permanently erase data. This process ensures the data is 27 February, 2024 www.insightssuccess.com

28. irretrievable, rendering the storage device unusable and necessitating recycling rather than reuse. Mechanical Destruction In cases where data erasure is not possible or desired, the final stage is mechanical destruction. This method involves the destruction of the storage media in two stages, reducing it to tiny pieces and rendering the data irrecoverable by any means. Surveillance & Security To enhance security, our data destruction unit is equipped with comprehensive measures. The unit is fully covered, Can you provide examples of any certifications or entry is restricted with biometric controls to prevent industry standards that your company adheres to in its unauthorized access, and surveillance cameras continuously ITAD practices? monitor the area. The doors of the data destruction room remain closed, and additional 24/7 security measures are in Compliance with industry standards not only demonstrates place to secure the storage area. good security practices but also enhances client relationships and provides a competitive advantage. Accountability & Transparency Sogo has obtained certification from reputable bodies for To maintain accountability and transparency, a strict chain adherence to international standards. We hold the R2v3 of custody is established throughout the disposal process. certification provided by SERI, USA, which ensures the This ensures control over IT assets, with documented implementation of stringent data security measures, procedures for tracking, handling, and storage. Access to controls, and best practices. the assets is limited to authorized personnel only. The equipment used for data erasure complies with the At Sogo, we prioritize data security and take every standards set by NSA, USA, and DoD. precaution to ensure the complete destruction of data during the IT asset disposal process. Additionally, we have achieved certification for other international standards such as ISO 9001: QMS (Quality 28 February, 2024 www.insightssuccess.com

29. Management System), ISO 14001: EMS (Environmental Take Back Program Management System), and ISO 45001: OHSAS We provide take-back services for OEMs and Producers (Occupational Health and Safety Management System). across India, enabling them to collect their products for appropriate disposal. This initiative ensures that end-of-life products are returned and managed in an environmentally To further demonstrate our commitment to environmental sound manner. responsibility, our facility has authorized thorough audits by both the State Pollution Board (KSPCB) and the Central R&D Program Pollution Board (CPCB). These audits were conducted by Through our R&D program, we constantly innovate and regional and federal officers to ensure compliance with customize solutions for the entire society. We tackle the applicable regulations. challenges of e-waste management and find the most sustainable solutions, tailoring them to meet the specific By maintaining these certifications and authorizations, Sogo needs of different communities. showcases its dedication to meeting high security and environmental standards, fostering trust with clients, and Compliances gaining a competitive edge in the industry. We meticulously document the entire IT disposal process and provide electronic access to our clients. This allows How does your company handle the physical disposal of clients to track the progress of their products at Sogo and IT assets, such as computers, servers, and mobile gain transparency regarding the stage at which their devices? products are. This documentation fosters a transparent system and promotes sustainability. Our PAN India logistics team collects the IT assets, which are then introduced into our ERP system for identification. Carbon Credits Once identified, the materials are sorted based on their Sogo is an emission-free company that prioritizes functionality. Functional products undergo refurbishment in environmentally friendly and closed-loop processes. our dedicated section for re-marketing. Through our operations, we recover fractions that are reintroduced into the supply chain as secondary raw Non-functional items are sent to the component reusing materials. This approach reduces the reliance on virgin section to extract value from working components before materials for manufacturing new products. being dismantled. Additionally, we calculate the emission savings achieved After dismantling, the products are divided into valuable through our approved audit system. As a benefit, we and non-valuable fractions. The valuable fractions are sent provide our clients with carbon credits corresponding to to our recycling unit, which employs a combination of the emissions saved through their responsible actions in mechanical, pyro metallurgy, and hydrometallurgy partnering with a proper recycling company. processes to recover and refine all valuable materials, including plastics, ferrous and non-ferrous metals, as well By offering these services, Sogo aims to create awareness, as precious and platinum group metals. facilitate responsible disposal, drive innovation, and provide transparency in e-waste management. Our system operates as a closed loop and is equipped with necessary pollution control equipment to ensure Sogo’s sustainable and environmentally conscious environmentally sound processing. approach, coupled with our ongoing efforts to innovate, allows us to contribute significantly to the efficient ITAD Value-added services extraction and refinement of valuable metals from E-Waste. We are committed to providing cutting-edge solutions that Sogo’s mission is to transfer knowledge and promote align with the principles of sustainability, circular economy, sustainability in the e-waste market. We offer professional and carbon neutrality. value-added services to all stakeholders involved in e-waste management. Sogo is dedicatedly and unwaveringly striving to establish an Earth that is abundant in resources and environmentally Awareness Program sustainable, with a strong focus on securing a better future We conduct comprehensive awareness programs for various for the next generation. stakeholders, including organizations, communities, institutions, informal groups, and government sectors. These programs aim to educate and create awareness about responsible e-waste management practices. 29 February, 2024 www.insightssuccess.com

30. Effective IT Asset Disposition Strategies n this rapidly growing digital age, Maximizing ROI through Effective where technology serves as the ITAD Strategies I backbone of business operations, organizations are compelled to 1. Asset Valuation and Remarketing continuously upgrade their IT infra- One of the primary ways to maximize structure to maintain a competitive ROI in ITAD is through asset valuation edge. However, the disposal of and remarketing. By partnering with outdated or obsolete IT assets is often reputable ITAD providers, organiza- an overlooked aspect of the technology tions can assess the current market lifecycle. Effective IT asset disposition value of their IT assets and explore (ITAD) strategies not only ensure options for reselling or remarketing compliance with environmental them. This may involve selling directly regulations but also present an to consumers or through online opportunity to maximize return on marketplaces or negotiating with ITAD investment (ROI). vendors for a fair price. This article explores the key consider- For example, a leading technology ations and best practices for imple- company recently partnered with an menting successful ITAD strategies ITAD provider to remarket a large that optimize ROI. inventory of decommissioned servers. By leveraging the provider’s expertise The ITAD market is expected to grow in asset valuation and their established significantly in the coming years, remarketing channels, the company driven by factors such as increased was able to generate substantial data security concerns, stricter revenue from the sale of these assets. environmental regulations and the potential for asset recovery. By 2. Data Sanitization and Secure adopting effective ITAD strategies, Destruction organizations can not only mitigate Ensuring the secure erasure of risks but also unlock hidden value in sensitive data is a critical aspect of their IT assets. ITAD. Organizations must adhere to industry standards and regulatory 30 February, 2024 www.insightssuccess.com

31. Maximizing ROI 31 February, 2024 www.insightssuccess.com

32. requirements for data sanitization, such robust inventory management and remarketing of their decommissioned as the NIST 800-88 guidelines. By tracking systems. By maintaining medical devices. implementing robust data destruction detailed records of IT assets, including protocols, companies can protect their their age, condition and location, Conclusion reputation and avoid costly data organizations can make informed breaches while demonstrating their decisions about asset disposition and Effective IT asset disposition strategies commitment to data security. optimize their ROI. Additionally, are essential for organizations looking tracking the progress of asset disposi- to maximize ROI and minimize the One multinational corporation, tion can help organizations identify environmental impact of their IT operating in a highly regulated areas for improvement and measure the infrastructure. By understanding the industry, employed cutting-edge data success of their ITAD initiatives. ITAD industry, implementing best sanitization techniques to ensure the practices and collaborating with complete erasure of sensitive informa- A global financial institution imple- reputable ITAD providers, companies tion from their decommissioned mented a sophisticated asset tracking can unlock hidden value in their IT devices. This proactive approach not system that provided real-time assets while ensuring compliance with only safeguarded the company’s data visibility into the status and location of data security and environmental but also reinforced customer trust and their IT assets. This enabled them to regulations. As the ITAD market confidence in their data handling accurately forecast asset refresh cycles, continues to grow, organizations that practices. plan for effective disposition strategies prioritize effective ITAD strategies will and measure the ROI generated from be well-positioned to succeed in the 3. Recycling and Responsible Disposal remarketing and recycling initiatives. dynamic business sector. For assets that have reached the end of their useful life or have no resale value, 5. Collaboration with ITAD Providers recycling and responsible disposal are Partnering with reputable ITAD essential. By partnering with certified providers is crucial for maximizing ITAD providers that adhere to ROI. Look for vendors that offer a environmental regulations, organiza- range of services, including asset tions can ensure that their IT assets are valuation, data sanitization, disposed of in an eco-friendly manner, remarketing, and recycling. Evaluate minimizing the impact on the environ- their certifications, such as R2 ment. This not only demonstrates (Responsible Recycling) and NAID corporate social responsibility but also (National Association for Information helps organizations avoid potential Destruction), to ensure that they adhere fines or legal issues related to improper to industry standards and best prac- disposal. tices. Engage in open communication with your ITAD provider to align A leading electronics manufacturer, expectations, establish clear timelines committed to sustainable practices, and monitor the progress of asset implemented a comprehensive ITAD disposition. strategy that involved recycling end-of- life components and materials. A leading healthcare organization partnered with an ITAD provider that Through their partnership with an R2- offered a comprehensive suite of certified ITAD provider, the company services, including data sanitization, successfully diverted thousands of tons remarketing, and recycling. Through of e-waste from landfills, contributing continuous collaboration and open to a cleaner environment and reinforc- communication, the organization was ing their commitment to sustainability. able to streamline its asset disposition 4. Inventory Management and process, ensure compliance with data Tracking privacy regulations and generate Effective ITAD strategies require significant revenue from the 32 February, 2024 www.insightssuccess.com

33. Leadership is not about being in charge, Its about taking care of those in your charge. - Simon Sinek

34. n an era of heightened corporate social responsibility, companies around the world, further demonstrating my the adoption of comprehensive ITAD solutions reflects expertise and leadership in the industry. I a commitment to ethical and sustainable business practices. It enhances an organization’s reputation by My extensive background in the environmental sector has showcasing a dedication to environmental stewardship, data helped shape TES’s mission and commitment to privacy, and responsible consumerism. sustainability and ethical business practices. As businesses increasingly embrace sustainable practices, Can you briefly explain what an ITAD solution provider there is a greater demand for responsible disposal and is, what services they offer, and what the key recycling of IT assets. ITAD solutions, with their focus on components of a comprehensive ITAD solution are? reusing, refurbishing, and recycling electronic devices, align perfectly with the environmental stewardship As an ITAD solution provider, our comprehensive solution expectations of CSR initiatives. Companies seeking to encompasses the entire life cycle of IT equipment, from reduce their carbon footprint and minimize electronic waste decommissioning to end-of-life retirement. This one-stop turn to ITAD providers to ensure environmentally friendly service manages transportation, identification, testing, IT asset management. repair, data sanitization, and IT value recovery. TES, as a global ITAD solution provider, delivers services directly In the landscape of ITAD solution providers, TES – through over 40 owned and operated processing facilities Sustainable Technology Lifecycle Solutions has created a worldwide, ensuring a consistent experience for customers name for itself as a trusted solution provider with its across different locations. services spanning the entire lifecycle of IT equipment, ensuring responsible decommissioning, data security, and How does your company ensure data security during the environmentally conscious disposal practices. IT asset disposal process? In the hunt for Best ITAD Solution Providers to Watch in Our commitment to data security during the IT asset 2024, we had the privilege of interviewing its Chairman & disposal process is unwavering. As a trusted ITAD service Group CEO, Terence Ng. provider for OEMs and Global 2000 organizations, we employ robust data sanitization methods, secure chain of Below are the highlights from the interview! custody procedures, and hold certifications to guarantee data security and responsible disposition practices. Our Could you please brief about yourself and your services cover logistics, asset tracking, secure data motivation to embark on this sector? sanitization, testing/refurbishment, remarketing, and recycling, all supported by detailed reporting to meet the As the founder and chief executive officer of TES, I bring most stringent requirements. over 20 years of experience in the environmental sector. Before establishing TES in 2005, I served as the Director of Can you provide examples of any certifications or Engineered Products & Services Pte Ltd, Engineered industry standards that your company adheres to in its Products & Services Sdn Bhd, and Ditron Engineering Sdn ITAD practices? Bhd. I currently serve on the boards of several private 34 February, 2024 www.insightssuccess.com

35. Adhering to industry standards is paramount to our ITAD practices. Our data sanitization procedures strictly follow the NIST 800-88.R1 standard, which is recognized globally by governments and companies. Beyond this standard, we conduct process audits and engage third-party auditors to ensure 100% compliance, leaving no room for compromise in safeguarding data and maintaining the integrity of our processes. How does your company handle the physical disposal of IT assets, such as computers, servers, and mobile devices? Contrary to the misconception of ITAD as mere disposal, our approach aligns with the waste hierarchy principles, emphasizing reuse and extending the life of IT assets. A sustainable technology lifecycle Terence Ng solutions provider, we collaborate with clients to Chairman & Group CEO review assets, offer guidance on refresh cycles based TES – Sustainable Technology on residual market value and promote efficient use of Lifecycle Solu?ons IT hardware. This approach aligns closely with the 35 February, 2024 www.insightssuccess.com

36. waste hierarchy principle, emphasizing the environmental Can you provide any case studies or success stories of benefits of extending the life of IT assets. clients who have benefited from your ITAD solutions? What measures does your company take to ensure 90,000 technology assets. 260 subsidiaries. 87 countries. environmentally responsible IT asset disposal, including 1,000 physical locations around the world. That is the IT proper recycling and waste management? infrastructure snapshot for one of TES’s multinational clients that recently underwent a technology transformation. Upholding environmental responsibility is integral to our As a trusted partner, the challenge for TES was to manage mission. Operating under the vision of “Sustaining all of the reverse logistics associated with that Tomorrow,” we maintain international best practice transformation, including the collection, testing, data certifications, including R2 (Responsible Recycling), ISO sanitization, disposition, and value recovery of those 90,000 9001, ISO 45001, and ISO 27001. These certifications assets, all within a 12-month period. ensure that our IT asset disposal practices adhere to rigorous environmental standards across all our processing Leveraging our regional control towers, the TES team was facilities globally. able to cascade the plan (and adjustments to it) to the local TES teams on the ground in geo-diverse countries, such as How does your company handle the data destruction Australia, Japan, China, Germany, France, Brazil, and process to ensure that sensitive information is more. This became a critical success factor when faced with completely wiped from IT assets? the complexity of local languages, cultures, local compliance regulations, and time zones. Our data destruction processes adhere to the NIST 800-88 standard, employing various options to meet diverse client Clients demand excellence and consistency of service needs. These include data erasure at our facility or onsite at above all else. Risks need to be managed in the same way, the customer’s premises, with overwriting techniques and the customer experience has to feel the same regardless exceeding the NIST 800-88 standard. We prioritize secure of location. Only a provider with true scale has the data destruction and provide a certificate of data destruction resources and expertise to meet this kind of challenge: a as proof of successful erasure. provider that owns/operates its own global processing network and can handle millions of devices annually around Can you discuss any additional value-added services the world. TES is one of the few businesses globally that is that your company offers as part of its ITAD solutions, geared up to take on this kind of challenge. And few such as asset tracking or remarketing? challenges come any bigger than 90,000 assets across 87 countries. It’s a big world out there. As interconnected as In addition to core ITAD services, our company offers everything is today, the truth is that global programs still advanced value-added services. Our sophisticated business come with lots of challenges. intelligence system monitors and directs asset sales globally, providing clients with detailed insights and Please give us a few testimonials from your clients and maximizing returns. This includes asset tracking and awards or recognition that accurately highlight your remarketing services that leverage technology to identify achievements in the corporate niche. optimal buyers and set pricing standards in real-time. Recently, in the year 2023, we received the following How does your company handle the logistics of IT asset awards pickup and transportation? • Gartner Market Guide Recognized in 2023 Market Guide for IT Asset Streamlining the logistics of IT asset pickup and Disposition (ITAD) transportation is achieved through our Global ITAD Portal. This centralized platform handles service requests, • SEAL Business Sustainability Awards estimates, and collection tracking. Our logistics technicians Innovative End-of-Life Batteries Management | Winner conduct thorough inventory checks, secure packaging, and seal assets in numbered containers for transportation. GPS • Business Intelligence Group Awards systems on all vehicles ensure real-time tracking during Sustainability Service of the Year | Winner transit. 36 February, 2024 www.insightssuccess.com

39. Leadership is the capacity to translate vision into reality. - Warren Bennis