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Harmony Murphy, an Entrepreneurial Founder and Senior Commercial Head, demonstrates the spirit of resilience and innovation that defines the tech industry. Her journey to this pivotal role was far from conventional, rooted in a working-class background that provided her with a distinctive viewpoint and an unwavering determination.<br>
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The way of business solutions The 10 Most Influential Business Leaders Revampingthe Harmony Murphy Future in 2024 Entrepreneurial Founder Senior Commercial Head Google VOL-07 | ISSUE-13 | 2024 Harmony Murphy Transforming the Tech Industry Through Inclusive Leadership www.insightssuccess.com
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Visionary Business Victors he global business is being reshaped by influential beyond profit margins. Initiatives that promote leaders who embody visionary leadership and environmental stewardship, ethical business practices, and T transformative strategies. These leaders are not community engagement are integral to their strategies, only driving innovation but also redefining industry norms resonating with a global audience increasingly conscious and setting new benchmarks for success. From leveraging of corporate impact. cutting-edge technologies to championing sustainability and diversity, their approaches are revolutionizing how In steering global confronts, these leaders exhibit strategic businesses operate and thrive in an increasingly foresight, resilience, and an ability to navigate complex interconnected world. geopolitical and economic landscapes. Their leadership is characterized by adaptability and a commitment to At the forefront of this transformation is a commitment to continuous learning, ensuring their organizations remain embracing technological advancements that enhance agile and responsive in a rapidly evolving business efficiency, improve customer experiences, and unlock environment. unprecedented growth opportunities. Beyond mere adaptation, these leaders foster cultures of innovation that These influential business leaders of 2024 exemplify a new encourage creativity and agile thinking, positioning their era of leadership marked by innovation, sustainability, organizations as pioneers in their respective fields. diversity, and resilience. Their visionary approaches are not only transforming industries but also inspiring a future Their dedication to sustainability and social responsibility where business success is synonymous with positive societal impact and enduring value creation. underscores a broader understanding of corporate purpose Editor’s Editor’s N o t e N o t e
Visionary Business Victors he global business is being reshaped by influential beyond profit margins. Initiatives that promote leaders who embody visionary leadership and environmental stewardship, ethical business practices, and T transformative strategies. These leaders are not community engagement are integral to their strategies, only driving innovation but also redefining industry norms resonating with a global audience increasingly conscious and setting new benchmarks for success. From leveraging of corporate impact. cutting-edge technologies to championing sustainability and diversity, their approaches are revolutionizing how In steering global confronts, these leaders exhibit strategic businesses operate and thrive in an increasingly foresight, resilience, and an ability to navigate complex interconnected world. geopolitical and economic landscapes. Their leadership is characterized by adaptability and a commitment to At the forefront of this transformation is a commitment to continuous learning, ensuring their organizations remain embracing technological advancements that enhance agile and responsive in a rapidly evolving business efficiency, improve customer experiences, and unlock environment. unprecedented growth opportunities. Beyond mere adaptation, these leaders foster cultures of innovation that These influential business leaders of 2024 exemplify a new encourage creativity and agile thinking, positioning their era of leadership marked by innovation, sustainability, organizations as pioneers in their respective fields. diversity, and resilience. Their visionary approaches are not only transforming industries but also inspiring a future Their dedication to sustainability and social responsibility where business success is synonymous with positive societal impact and enduring value creation. underscores a broader understanding of corporate purpose Editor’s Editor’s N o t e N o t e
C O V E R S T O R Y C 08 Harmony O Murphy Transforming the Tech Industry Through N Inclusive Leadership T P R O F I L E Louise Hampton 22 On a Quest to Create an Evident World E N A R T I C L E S Navigating Success 16 Insights from Today's Business Leaders T Visionary Voices Lessons from Top Business 26 Executives S
C O V E R S T O R Y C 08 Harmony O Murphy Transforming the Tech Industry Through N Inclusive Leadership T P R O F I L E Louise Hampton 22 On a Quest to Create an Evident World E N A R T I C L E S Navigating Success 16 Insights from Today's Business Leaders T Visionary Voices Lessons from Top Business 26 Executives S
Featuring Company Brief David, CEO of XLMedia, has strategic, operational, and Editor-in-Chief financial leadership experience. He is a hands-on, trusted leader David King XLMedia Merry D'Souza who empowers teams to maximize outcomes and pivots the CEO xlmedia.com business to create new value. Managing Editor Executive Editor Assistant Editors Don is the CEO of Western Forest Products, a leading forest Preston Bannister Jenny Fernandes Lusy Jameson Western Forest Products Don Demens products company that manufactures high-quality wood westernforest.com CEO products and sustainably manages forests. Art & Design Director Associate Designer Visualizer Harmony Murphy Harmony, as Entrepreneurial Founder and Senior Commercial David King Rosy Scott Angela Ruskin Google Entrepreneurial Head, leads the strategy and revenue generation for some of the google.com Founder and Senior largest commerce clients across the UK and Ireland. Commercial Head Senior Sales Managers Business Development Manager Indiana is the CEO of Wedo, a fintech business management Bruno Alves, Jack McDowell Tim Cole Wedo Indiana Gregg platform aimed at the remote workforce and independent wedo.ventures CEO economy. Marketing Manager Sales Executives James M. Max Floyd Jamila is an Association Executive with a Certificate of Clinical ASHA Career Competence in Speech Language Pathology and is currently Jamila Harley Management Services working to advance the mission and vision of the American Director Technical Head Business Development Executives asha.org Speech-Language-Hearing Association. Jacob Smile Simon, Tom Louise is the Owner and Head Chiropractor of Attend2Health, Louise Hampton an organization whose mission is to provide the best possible Attend2Health Owner & Head care to our patients through evidence-based practice with an attend2health.co.uk Technical Specialist Digital Marketing Manager Chiropractor emphasis on quality care. Dominique T. Irvin Wilson As the CEO of Westgate Executive Branding, Maureen helps Westgate Executive Branding boards do the right thing by supporting their senior leadership Maureen Farmer Research Analyst SME-SMO Executive westgatecareercoaching.com team in elevating their brand and establishing credibility CEO Frank Adams Steve Rodrigues beyond their networks. Monir is the CEO of InstantFigure, a clothing company that InstantFigure Monir Jalili offers a range of compression slimming shapewear and stylish Database Management Technology Consultant Circulation Manager instantfigure.com CEO tops, bottoms, swimwear, and accessories. Stella Andrew David Stokes Robert Brown As an inspirational and decisive CEO, Rob has a proven track sales@insightssuccess.com Rob Brouwer Jobrapido record of crafting transformative visions and strategic pathways July, 2024 CEO jobrapido.com that captivate and galvanize teams. As the CEO of Goliath Technologies, Thomas is responsible for Goliath Technologies Thomas Charlton the strategic direction and global expansion of Goliath CEO Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess goliathtechnologies.com Technologies. We are also available on : Copyright © 2024 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.
Featuring Company Brief David, CEO of XLMedia, has strategic, operational, and Editor-in-Chief financial leadership experience. He is a hands-on, trusted leader David King XLMedia Merry D'Souza who empowers teams to maximize outcomes and pivots the CEO xlmedia.com business to create new value. Managing Editor Executive Editor Assistant Editors Don is the CEO of Western Forest Products, a leading forest Preston Bannister Jenny Fernandes Lusy Jameson Western Forest Products Don Demens products company that manufactures high-quality wood westernforest.com CEO products and sustainably manages forests. Art & Design Director Associate Designer Visualizer Harmony Murphy Harmony, as Entrepreneurial Founder and Senior Commercial David King Rosy Scott Angela Ruskin Google Entrepreneurial Head, leads the strategy and revenue generation for some of the google.com Founder and Senior largest commerce clients across the UK and Ireland. Commercial Head Senior Sales Managers Business Development Manager Indiana is the CEO of Wedo, a fintech business management Bruno Alves, Jack McDowell Tim Cole Wedo Indiana Gregg platform aimed at the remote workforce and independent wedo.ventures CEO economy. Marketing Manager Sales Executives James M. Max Floyd Jamila is an Association Executive with a Certificate of Clinical ASHA Career Competence in Speech Language Pathology and is currently Jamila Harley Management Services working to advance the mission and vision of the American Director Technical Head Business Development Executives asha.org Speech-Language-Hearing Association. Jacob Smile Simon, Tom Louise is the Owner and Head Chiropractor of Attend2Health, Louise Hampton an organization whose mission is to provide the best possible Attend2Health Owner & Head care to our patients through evidence-based practice with an attend2health.co.uk Technical Specialist Digital Marketing Manager Chiropractor emphasis on quality care. Dominique T. Irvin Wilson As the CEO of Westgate Executive Branding, Maureen helps Westgate Executive Branding boards do the right thing by supporting their senior leadership Maureen Farmer Research Analyst SME-SMO Executive westgatecareercoaching.com team in elevating their brand and establishing credibility CEO Frank Adams Steve Rodrigues beyond their networks. Monir is the CEO of InstantFigure, a clothing company that InstantFigure Monir Jalili offers a range of compression slimming shapewear and stylish Database Management Technology Consultant Circulation Manager instantfigure.com CEO tops, bottoms, swimwear, and accessories. Stella Andrew David Stokes Robert Brown As an inspirational and decisive CEO, Rob has a proven track sales@insightssuccess.com Rob Brouwer Jobrapido record of crafting transformative visions and strategic pathways July, 2024 CEO jobrapido.com that captivate and galvanize teams. As the CEO of Goliath Technologies, Thomas is responsible for Goliath Technologies Thomas Charlton the strategic direction and global expansion of Goliath CEO Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess goliathtechnologies.com Technologies. We are also available on : Copyright © 2024 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.
Harmony Murphy Harmony Murphy Entrepreneurial Founder Transforming the Tech Industry Senior Commercial Head Google Through Inclusive Leadership “Harmony’s unique perspective, combined with her analytical thinking and leadership skills, has allowed her to excel and become a prominent figure in the tech sector.”
Harmony Murphy Harmony Murphy Entrepreneurial Founder Transforming the Tech Industry Senior Commercial Head Google Through Inclusive Leadership “Harmony’s unique perspective, combined with her analytical thinking and leadership skills, has allowed her to excel and become a prominent figure in the tech sector.”
The 10 Most Influential Business Leaders Revamping the Future in 2024 Unleashing Tech Innovation! Growing up, Harmony often felt like an outsider. Her “well-educated British accent” contrasted sharply with her he tech industry has become an indispensable part working-class background, thriving on church and charity of our daily lives, driving innovation and shaping support, her only family member being her mother, T the way we interact, work, and entertain ourselves. enjoying a diverse background of Nigerian and Irish From developing cutting-edge software solutions to descent, lots of intersectionality, and often reactions leading pioneering advancements in artificial intelligence, this to puzzled looks and unfair assumptions. But she refused to sector continues to push the boundaries. It serves as the be defined by others’ perceptions. Instead, she used their backbone of modern infrastructure, enabling seamless doubts as fuel, propelling herself towards a future where her connectivity and transforming traditional business models. voice would be heard. The evolution of technology has made information more accessible, streamlined processes, and created new Her earliest memories are filled with music. At two years opportunities for growth and development across various old, she was already scribbling musical notes on scrap domains. paper, a passion that later blossomed into piano lessons, five instruments, scholarships to Trinity Conservatoire, and Harmony Murphy, an Entrepreneurial Founder and bursaries from the EMI Musical Sound Foundation. Little Senior Commercial Head, demonstrates the spirit of did she know music was laying the groundwork for her resilience and innovation that defines the tech industry. Her future in tech. The discipline, pattern recognition, and journey to this pivotal role was far from conventional, analytical thinking it cultivated would prove to be essential rooted in a working-class background that provided her skills in the digital world. with a distinctive viewpoint and an unwavering determina- tion. Her early passion for music and curiosity laid the At 16, she made a life-altering decision to forgo full-time groundwork for her future success in the digital world. university scholarships and dive straight into the corporate Harmony’s unique perspective, combined with her analyti- world. She was drawn to the dynamic energy of offices, the cal thinking and leadership skills, has allowed her to excel collaborative spirit, and the immense potential for innova- and become a prominent figure in the tech sector. tion. Her diverse background, initially seen as a disadvan- tage, became her secret weapon. It equipped her with a At Google, Harmony leads the retail business for the UK unique perspective and an unyielding drive to challenge the and Ireland as the Head of Retail. Her role involves crafting status quo. innovative advertising strategies and leveraging Google’s suite of products to help top retailers achieve their business Her career has been a whirlwind journey, taking her from goals. Beyond her primary responsibilities, Harmony co- EM record label as an intern to The Telegraph, General leads The People Strategy for the UK and Ireland within her Managing Director of Ads UK at eBay, and now a senior sales programme, cultivating a culture of empathy, transpar- advertising leader at Google. Each step has been a learning ency, and open communication. Her commitment to experience, a chance to expand her horizons, and a platform creating an inclusive and equitable environment reflects to champion diversity, equity, and inclusion (DEI), Google’s mission to make information universally accessi- especially seeing firsthand the hardships her upbringing and ble and underscores the importance of leadership in driving community faced due to social and economic background, positive change within the tech industry. skin colour, and lack of support! Let’s explore Harmony’s journey in the tech world: The road hasn’t always been smooth, and it still isn’t. She’s encountered her fair share of setbacks and doubters and still A Working-Class Background to Tech Leadership does. But she doesn’t let ignorant biases block the path; she firmly believes that everyone deserves a seat at the table, “For harmony, leadership isn’t solely about Harmony’s path to the tech world wasn’t paved with coding regardless of their background. Her story is a testament to achieving results. It’s about nurturing the human camps or a childhood spent tinkering with computers. It the power of curiosity, resilience, and the unwavering belief was forged in the vibrant streets of Finsbury Park, nurtured that we can all achieve extraordinary things. She’s excited beings behind those results.” by the unwavering love of a single mother, and sparked by to continue using her platform to empower others and an insatiable curiosity that led her to a gift for music and create a more inclusive and equitable tech industry. devouring books from the local library.
The 10 Most Influential Business Leaders Revamping the Future in 2024 Unleashing Tech Innovation! Growing up, Harmony often felt like an outsider. Her “well-educated British accent” contrasted sharply with her he tech industry has become an indispensable part working-class background, thriving on church and charity of our daily lives, driving innovation and shaping support, her only family member being her mother, T the way we interact, work, and entertain ourselves. enjoying a diverse background of Nigerian and Irish From developing cutting-edge software solutions to descent, lots of intersectionality, and often reactions leading pioneering advancements in artificial intelligence, this to puzzled looks and unfair assumptions. But she refused to sector continues to push the boundaries. It serves as the be defined by others’ perceptions. Instead, she used their backbone of modern infrastructure, enabling seamless doubts as fuel, propelling herself towards a future where her connectivity and transforming traditional business models. voice would be heard. The evolution of technology has made information more accessible, streamlined processes, and created new Her earliest memories are filled with music. At two years opportunities for growth and development across various old, she was already scribbling musical notes on scrap domains. paper, a passion that later blossomed into piano lessons, five instruments, scholarships to Trinity Conservatoire, and Harmony Murphy, an Entrepreneurial Founder and bursaries from the EMI Musical Sound Foundation. Little Senior Commercial Head, demonstrates the spirit of did she know music was laying the groundwork for her resilience and innovation that defines the tech industry. Her future in tech. The discipline, pattern recognition, and journey to this pivotal role was far from conventional, analytical thinking it cultivated would prove to be essential rooted in a working-class background that provided her skills in the digital world. with a distinctive viewpoint and an unwavering determina- tion. Her early passion for music and curiosity laid the At 16, she made a life-altering decision to forgo full-time groundwork for her future success in the digital world. university scholarships and dive straight into the corporate Harmony’s unique perspective, combined with her analyti- world. She was drawn to the dynamic energy of offices, the cal thinking and leadership skills, has allowed her to excel collaborative spirit, and the immense potential for innova- and become a prominent figure in the tech sector. tion. Her diverse background, initially seen as a disadvan- tage, became her secret weapon. It equipped her with a At Google, Harmony leads the retail business for the UK unique perspective and an unyielding drive to challenge the and Ireland as the Head of Retail. Her role involves crafting status quo. innovative advertising strategies and leveraging Google’s suite of products to help top retailers achieve their business Her career has been a whirlwind journey, taking her from goals. Beyond her primary responsibilities, Harmony co- EM record label as an intern to The Telegraph, General leads The People Strategy for the UK and Ireland within her Managing Director of Ads UK at eBay, and now a senior sales programme, cultivating a culture of empathy, transpar- advertising leader at Google. Each step has been a learning ency, and open communication. Her commitment to experience, a chance to expand her horizons, and a platform creating an inclusive and equitable environment reflects to champion diversity, equity, and inclusion (DEI), Google’s mission to make information universally accessi- especially seeing firsthand the hardships her upbringing and ble and underscores the importance of leadership in driving community faced due to social and economic background, positive change within the tech industry. skin colour, and lack of support! Let’s explore Harmony’s journey in the tech world: The road hasn’t always been smooth, and it still isn’t. She’s encountered her fair share of setbacks and doubters and still A Working-Class Background to Tech Leadership does. But she doesn’t let ignorant biases block the path; she firmly believes that everyone deserves a seat at the table, “For harmony, leadership isn’t solely about Harmony’s path to the tech world wasn’t paved with coding regardless of their background. Her story is a testament to achieving results. It’s about nurturing the human camps or a childhood spent tinkering with computers. It the power of curiosity, resilience, and the unwavering belief was forged in the vibrant streets of Finsbury Park, nurtured that we can all achieve extraordinary things. She’s excited beings behind those results.” by the unwavering love of a single mother, and sparked by to continue using her platform to empower others and an insatiable curiosity that led her to a gift for music and create a more inclusive and equitable tech industry. devouring books from the local library.
thinking about how to connect online and offline results. It’s about genuinely caring for her team members’ experiences to create a seamless journey for customers. well-being and professional growth. That’s why she doesn’t They’re not just driving clicks and conversions; they’re believe in sugarcoating feedback or offering empty praise. helping retailers build lasting relationships with their Instead, she strives to provide constructive guidance and customers. unwavering support, empowering each individual to reach their full potential. Her passion for leadership extends beyond the retail realm. She also co-leads the People Strategy for the UK and Her CliftonStrengths assessment was a revelation, high- Ireland within her sales program. This initiative is all about lighting her strategic thinking, communication abilities, and creating a thriving community where everyone feels valued, strong inclination towards individualization. As a natural supported, and empowered to reach their full potential. It’s introvert, she has had to overcome her shyness and learn to about fostering empathy, transparency, and open communi- confidently express herself in various settings. But her cation, ultimately building a culture where everyone is introverted nature has also been a gift, making her keenly invested in each other’s success. attuned to non-verbal cues and the unspoken needs of her team members. At Google, being a leader means more than just managing a team or hitting targets. It’s about inspiring others, driving It’s a superpower that allows her to identify those who may change, and making a positive impact on the world. It’s be struggling and offer them the support they need. She has about recognising that everyone is part of something bigger also had the opportunity through Google to have an than themselves—a company with a mission to make executive coach named Emer Kennedy, owner of Mind information universally accessible. Canopy, who has been instrumental in her development. Getting a good coach is a must! Continuous Self-Development Through continuous self-development and the invaluable Leading with authenticity has been a transformative journey guidance of an executive coach, she has learned to push her for Harmony. It’s about stripping away the veneer of boundaries, embrace vulnerability, and become a more perfection and embracing her true self, flaws and all. authentic and impactful leader. It’s a journey she encour- ages all leaders to embark on—to invest in their own Throughout her career, she has been fortunate to learn from growth and seek out mentors who can help them navigate some truly remarkable leaders. Watching their diverse styles the complexities of leadership with confidence and and approaches shaped her own philosophy, a blend of their compassion. wisdom and her personal experiences. Harmony believes, “By fostering a culture of collaboration, This is her unconventional path to tech—a journey fuelled At the heart of her leadership style is a deep-rooted belief in empathy, and continuous learning, we can achieve extraor- by passion, perseverance, and a commitment to making a democratic principles. She has witnessed firsthand the dinary things together.” sustainable difference short and long term. power of collective intelligence—how a team of diverse individuals, each with their own unique perspective, can Making Knowledge Accessible Leading Retail Business in the Digital Age “Harmony envisions achieve incredible results when they feel empowered to contribute. This belief drives her relentless pursuit of an The power of technology to democratise information is a future where digital At Google, Harmony has the privilege of leading the Retail inclusive environment where everyone’s voice is heard and something that Harmony finds incredibly exciting. It’s business for the UK and Ireland as Head of Retail. Her role valued. about more than just access; it’s about levelling the playing advertising is not just is a dynamic blend of strategy, creativity, and collaboration. field. When everyone has access to accurate, reliable She works closely with top retailers, crafting advertising about reach and Open communication is the cornerstone of this environ- information, barriers are dismantled, and individuals are strategies that leverage Google’s powerful suite of prod- ment. It’s not just about encouraging dialogue; it’s about empowered to make informed decisions. frequency but about ucts—from search ads to YouTube campaigns—to help creating a safe space where team members feel comfortable them achieve their business goals. sharing their ideas, concerns, and even vulnerabilities. This is especially crucial in today’s world, where misinfor- driving positive impact.” Because when we embrace vulnerability, we build trust, and mation runs rampant. Technology allows us to cut through But it’s not just about selling ads. It’s about understanding trust is the foundation upon which great teams are built. the noise and provide a clear, factual counterpoint. We can the unique challenges and opportunities facing retailers in set the record straight and equip people with the tools they today’s ever-evolving landscape. Her team focuses on For Harmony, leadership isn’t solely about achieving need to discern truth from fiction. omnichannel retail, which means they’re constantly results. It’s about nurturing the human beings behind those
thinking about how to connect online and offline results. It’s about genuinely caring for her team members’ experiences to create a seamless journey for customers. well-being and professional growth. That’s why she doesn’t They’re not just driving clicks and conversions; they’re believe in sugarcoating feedback or offering empty praise. helping retailers build lasting relationships with their Instead, she strives to provide constructive guidance and customers. unwavering support, empowering each individual to reach their full potential. Her passion for leadership extends beyond the retail realm. She also co-leads the People Strategy for the UK and Her CliftonStrengths assessment was a revelation, high- Ireland within her sales program. This initiative is all about lighting her strategic thinking, communication abilities, and creating a thriving community where everyone feels valued, strong inclination towards individualization. As a natural supported, and empowered to reach their full potential. It’s introvert, she has had to overcome her shyness and learn to about fostering empathy, transparency, and open communi- confidently express herself in various settings. But her cation, ultimately building a culture where everyone is introverted nature has also been a gift, making her keenly invested in each other’s success. attuned to non-verbal cues and the unspoken needs of her team members. At Google, being a leader means more than just managing a team or hitting targets. It’s about inspiring others, driving It’s a superpower that allows her to identify those who may change, and making a positive impact on the world. It’s be struggling and offer them the support they need. She has about recognising that everyone is part of something bigger also had the opportunity through Google to have an than themselves—a company with a mission to make executive coach named Emer Kennedy, owner of Mind information universally accessible. Canopy, who has been instrumental in her development. Getting a good coach is a must! Continuous Self-Development Through continuous self-development and the invaluable Leading with authenticity has been a transformative journey guidance of an executive coach, she has learned to push her for Harmony. It’s about stripping away the veneer of boundaries, embrace vulnerability, and become a more perfection and embracing her true self, flaws and all. authentic and impactful leader. It’s a journey she encour- ages all leaders to embark on—to invest in their own Throughout her career, she has been fortunate to learn from growth and seek out mentors who can help them navigate some truly remarkable leaders. Watching their diverse styles the complexities of leadership with confidence and and approaches shaped her own philosophy, a blend of their compassion. wisdom and her personal experiences. Harmony believes, “By fostering a culture of collaboration, This is her unconventional path to tech—a journey fuelled At the heart of her leadership style is a deep-rooted belief in empathy, and continuous learning, we can achieve extraor- by passion, perseverance, and a commitment to making a democratic principles. She has witnessed firsthand the dinary things together.” sustainable difference short and long term. power of collective intelligence—how a team of diverse individuals, each with their own unique perspective, can Making Knowledge Accessible Leading Retail Business in the Digital Age “Harmony envisions achieve incredible results when they feel empowered to contribute. This belief drives her relentless pursuit of an The power of technology to democratise information is a future where digital At Google, Harmony has the privilege of leading the Retail inclusive environment where everyone’s voice is heard and something that Harmony finds incredibly exciting. It’s business for the UK and Ireland as Head of Retail. Her role valued. about more than just access; it’s about levelling the playing advertising is not just is a dynamic blend of strategy, creativity, and collaboration. field. When everyone has access to accurate, reliable She works closely with top retailers, crafting advertising about reach and Open communication is the cornerstone of this environ- information, barriers are dismantled, and individuals are strategies that leverage Google’s powerful suite of prod- ment. It’s not just about encouraging dialogue; it’s about empowered to make informed decisions. frequency but about ucts—from search ads to YouTube campaigns—to help creating a safe space where team members feel comfortable them achieve their business goals. sharing their ideas, concerns, and even vulnerabilities. This is especially crucial in today’s world, where misinfor- driving positive impact.” Because when we embrace vulnerability, we build trust, and mation runs rampant. Technology allows us to cut through But it’s not just about selling ads. It’s about understanding trust is the foundation upon which great teams are built. the noise and provide a clear, factual counterpoint. We can the unique challenges and opportunities facing retailers in set the record straight and equip people with the tools they today’s ever-evolving landscape. Her team focuses on For Harmony, leadership isn’t solely about achieving need to discern truth from fiction. omnichannel retail, which means they’re constantly results. It’s about nurturing the human beings behind those
But it’s not just about debunking myths; it’s about “Every Step Is an Intention” is their guiding principle. Inspiring the Next Generation demystifying complexity. Technology can break down They believe in the power of positive choices and strive to intricate concepts into digestible pieces, making knowledge create a world where fashion empowers individuals to Beyond summiting Everest, Harmony’s ambition was to do accessible to everyone. Whether it’s upskilling individuals express themselves authentically and make a meaningful so alongside one of the few female guides to conquer the to leverage new opportunities or streamlining processes for impact. peak, a powerful statement in a male-dominated industry. It small businesses, technology has the potential to transform was about shining a spotlight on gender inequality and lives. Leading in the Digital Marketplace empowering women worldwide to challenge norms and blaze their own trails. Harmony has personally witnessed this first-hand, Harmony’s time at eBay was a career-defining chapter filled interacting with countless small business owners at with extraordinary highlights. Leading eBay Ads UK gave Her journey led her to a female-run orphanage in Nepal, conferences. Often, a few quick tips or a simple process her a unique vantage point, overseeing multiple facets of where she witnessed firsthand the cultural disparities faced optimisation can skyrocket their growth. Their feedback, the business and gaining a deep understanding of how they by girls in that society. The resilience and determination of both positive and negative, fuels her passion for thought are interconnected. It was a masterclass in business acumen, those women, supporting each other to survive and thrive, leadership. It’s a reminder that true leadership isn’t just collaborating globally with seasoned leaders who pushed were deeply inspiring. She felt compelled to share their about sharing knowledge; it’s about listening, learning, and her to grow and evolve. stories, amplify their voices, and provide them with a adapting. platform and financial support. In essence, customer-centricity is about building a lasting The team she assembled was exceptional—a mix of top connection—one that leaves a positive and memorable In the realm of advertising, consumer behaviour, or DEI talent from across the UK industry and within eBay. Their Speaking at universities is her way of igniting the flame of mark. It’s about creating experiences that resonate on an initiatives, sharing industry insights is about sparking ability to pivot and support each other was second to none, the next generation. She wants young people to know that emotional level, fostering loyalty that goes far beyond the conversations and empowering others. It’s about fostering creating an environment of trust and collaboration that they can defy expectations and achieve their wildest initial purchase. And when they get it right, it’s incredibly vulnerability, building confidence, and creating a space yielded remarkable results. dreams. She is living proof that passion and perseverance rewarding for both the customer and the business. where diverse perspectives can enrich our collective can overcome obstacles, and she is determined to continue understanding. Then came COVID, a seismic shift that tested their pushing her boundaries. Creating a Vibrant Community resilience. Demand surged, but overnight, their vibrant, In Harmony’s view, “Every day is an opportunity for collaborative workspace became a collection of virtual Growing up, Harmony was that teenager daydreaming in Harmony’s brand, Member 23, is a movement that cele- mutual learning and growth, and technology is the catalyst screens. They had to prioritise the well-being of their team, class, her hunger for life and ambition far outweighing any brates individuality and self-expression through fashion. that makes it all possible.” customers, and new hires, fostering a sense of connection physical hunger. That fire still burns within her. We have a They believe that style should be accessible, ethical, and and belonging in a remote world. limited time on this earth, and she refuses to waste it empowering. Building Lasting Connections dragging others down or holding anyone back. There’s Witnessing the team, half of whom were hired virtually enough space and opportunity for everyone to rise. Their unique approach involves crafting bespoke, seasonal Harmony firmly believes that the customer should be at the during the pandemic, come together and thrive was truly capsule collections from scratch, with each piece meticu- epicentre of every decision, every strategy, and every action inspiring. It didn’t matter if they were seasoned veterans or She understands the unique challenges faced by women and lously designed and ethically sourced. They go beyond they take. This isn’t just about delivering individual new recruits; everyone felt empowered to contribute their minorities in the business world, where closed doors and trends, weaving captivating stories into every garment, products or services; it’s about crafting a holistic experience ideas and expertise. setbacks can feel relentless. But if we can wedge those creating high-quality, striking pieces that become a symbol that anticipates and fulfils their deepest needs. doors open, create pathways for others, and strive for of belonging to an inclusive community. This electric culture extended beyond their department. balance and equality, we can leave a trail for those who To achieve this, organisations must immerse themselves in They forged deeper connections with the core business, follow. We can climb Everest together, and that’s the The Member 23 tribe is a global collective of individuals the customer’s world. They need to understand their gaining a profound understanding of their goals and message she wants to leave with the world. who embrace their unique style and celebrate diversity. challenges, their aspirations, and the constantly evolving aspirations. This led to seamless collaborations and further They listen closely to their customers, allowing their landscape they navigate. This means keeping a finger on the cross-business cohesion. Envisioning the Future of Digital Advertising preferences to guide their sourcing decisions while also pulse of market trends, staying ahead of the curve on keeping a keen eye on market trends and insights. emerging technologies, and never losing sight of the human During this time, their incredible CFO of Advertising, Sonia Harmony envisions a future where digital advertising is not element. Moscatelli Diwane, became a source of inspiration. Her just about reach and frequency but about driving positive Beyond clothing, they create unforgettable experiences. business acumen was undeniable, but it was her personal impact. Google is uniquely positioned to lead this transfor- Their “brand moments” events in Dublin, London, and New It’s a delicate dance between anticipating long-term needs pursuits, like ultra-marathons and treks to Nepal, that mation, leveraging AI to ensure ads are socially beneficial, York foster conversations around ethical fashion and and adapting to short-term shifts. It’s about striking that sparked a shift in Harmony’s thinking. As lockdown lifted, unbiased, safe, accountable, and incorporate privacy design diversity and celebrate trailblazing figures in the retail perfect balance between personalised experiences and she began reflecting on her work-life balance and her principles. world. Their values resonate through their ambassadors, robust data privacy. It’s about winning hearts and minds personal goals. It was then that she penned a list, with influencers, and customers, creating a vibrant community through compelling brand stories, not just transactional Everest at the top. that goes beyond transactions. exchanges.
But it’s not just about debunking myths; it’s about “Every Step Is an Intention” is their guiding principle. Inspiring the Next Generation demystifying complexity. Technology can break down They believe in the power of positive choices and strive to intricate concepts into digestible pieces, making knowledge create a world where fashion empowers individuals to Beyond summiting Everest, Harmony’s ambition was to do accessible to everyone. Whether it’s upskilling individuals express themselves authentically and make a meaningful so alongside one of the few female guides to conquer the to leverage new opportunities or streamlining processes for impact. peak, a powerful statement in a male-dominated industry. It small businesses, technology has the potential to transform was about shining a spotlight on gender inequality and lives. Leading in the Digital Marketplace empowering women worldwide to challenge norms and blaze their own trails. Harmony has personally witnessed this first-hand, Harmony’s time at eBay was a career-defining chapter filled interacting with countless small business owners at with extraordinary highlights. Leading eBay Ads UK gave Her journey led her to a female-run orphanage in Nepal, conferences. Often, a few quick tips or a simple process her a unique vantage point, overseeing multiple facets of where she witnessed firsthand the cultural disparities faced optimisation can skyrocket their growth. Their feedback, the business and gaining a deep understanding of how they by girls in that society. The resilience and determination of both positive and negative, fuels her passion for thought are interconnected. It was a masterclass in business acumen, those women, supporting each other to survive and thrive, leadership. It’s a reminder that true leadership isn’t just collaborating globally with seasoned leaders who pushed were deeply inspiring. She felt compelled to share their about sharing knowledge; it’s about listening, learning, and her to grow and evolve. stories, amplify their voices, and provide them with a adapting. platform and financial support. In essence, customer-centricity is about building a lasting The team she assembled was exceptional—a mix of top connection—one that leaves a positive and memorable In the realm of advertising, consumer behaviour, or DEI talent from across the UK industry and within eBay. Their Speaking at universities is her way of igniting the flame of mark. It’s about creating experiences that resonate on an initiatives, sharing industry insights is about sparking ability to pivot and support each other was second to none, the next generation. She wants young people to know that emotional level, fostering loyalty that goes far beyond the conversations and empowering others. It’s about fostering creating an environment of trust and collaboration that they can defy expectations and achieve their wildest initial purchase. And when they get it right, it’s incredibly vulnerability, building confidence, and creating a space yielded remarkable results. dreams. She is living proof that passion and perseverance rewarding for both the customer and the business. where diverse perspectives can enrich our collective can overcome obstacles, and she is determined to continue understanding. Then came COVID, a seismic shift that tested their pushing her boundaries. Creating a Vibrant Community resilience. Demand surged, but overnight, their vibrant, In Harmony’s view, “Every day is an opportunity for collaborative workspace became a collection of virtual Growing up, Harmony was that teenager daydreaming in Harmony’s brand, Member 23, is a movement that cele- mutual learning and growth, and technology is the catalyst screens. They had to prioritise the well-being of their team, class, her hunger for life and ambition far outweighing any brates individuality and self-expression through fashion. that makes it all possible.” customers, and new hires, fostering a sense of connection physical hunger. That fire still burns within her. We have a They believe that style should be accessible, ethical, and and belonging in a remote world. limited time on this earth, and she refuses to waste it empowering. Building Lasting Connections dragging others down or holding anyone back. There’s Witnessing the team, half of whom were hired virtually enough space and opportunity for everyone to rise. Their unique approach involves crafting bespoke, seasonal Harmony firmly believes that the customer should be at the during the pandemic, come together and thrive was truly capsule collections from scratch, with each piece meticu- epicentre of every decision, every strategy, and every action inspiring. It didn’t matter if they were seasoned veterans or She understands the unique challenges faced by women and lously designed and ethically sourced. They go beyond they take. This isn’t just about delivering individual new recruits; everyone felt empowered to contribute their minorities in the business world, where closed doors and trends, weaving captivating stories into every garment, products or services; it’s about crafting a holistic experience ideas and expertise. setbacks can feel relentless. But if we can wedge those creating high-quality, striking pieces that become a symbol that anticipates and fulfils their deepest needs. doors open, create pathways for others, and strive for of belonging to an inclusive community. This electric culture extended beyond their department. balance and equality, we can leave a trail for those who To achieve this, organisations must immerse themselves in They forged deeper connections with the core business, follow. We can climb Everest together, and that’s the The Member 23 tribe is a global collective of individuals the customer’s world. They need to understand their gaining a profound understanding of their goals and message she wants to leave with the world. who embrace their unique style and celebrate diversity. challenges, their aspirations, and the constantly evolving aspirations. This led to seamless collaborations and further They listen closely to their customers, allowing their landscape they navigate. This means keeping a finger on the cross-business cohesion. Envisioning the Future of Digital Advertising preferences to guide their sourcing decisions while also pulse of market trends, staying ahead of the curve on keeping a keen eye on market trends and insights. emerging technologies, and never losing sight of the human During this time, their incredible CFO of Advertising, Sonia Harmony envisions a future where digital advertising is not element. Moscatelli Diwane, became a source of inspiration. Her just about reach and frequency but about driving positive Beyond clothing, they create unforgettable experiences. business acumen was undeniable, but it was her personal impact. Google is uniquely positioned to lead this transfor- Their “brand moments” events in Dublin, London, and New It’s a delicate dance between anticipating long-term needs pursuits, like ultra-marathons and treks to Nepal, that mation, leveraging AI to ensure ads are socially beneficial, York foster conversations around ethical fashion and and adapting to short-term shifts. It’s about striking that sparked a shift in Harmony’s thinking. As lockdown lifted, unbiased, safe, accountable, and incorporate privacy design diversity and celebrate trailblazing figures in the retail perfect balance between personalised experiences and she began reflecting on her work-life balance and her principles. world. Their values resonate through their ambassadors, robust data privacy. It’s about winning hearts and minds personal goals. It was then that she penned a list, with influencers, and customers, creating a vibrant community through compelling brand stories, not just transactional Everest at the top. that goes beyond transactions. exchanges.
Navigating Success Insights from Today's Business Leaders n modern business, visionary leadership stands as a cornerstone of success. These leaders possess a unique I ability to foresee trends, innovate strategically, and navigate complexities with resilience and foresight. Their insights and approaches provide invaluable lessons for aspiring entrepreneurs and established executives alike, shaping the future of industries across the globe. Embracing Technological Advancements One of the key traits among today's visionary business leaders is their adeptness at embracing and harnessing technological advancements. These leaders understand that technology is not just a tool but a catalyst for transformative change. By integrating cutting-edge technologies into their business models, they drive efficiency, enhance customer experiences, and unlock new growth opportunities. The ability to embrace technological disruption is particularly evident in how these leaders leverage artificial intelligence, machine learning, and big data analytics to gain deeper insights into consumer behavior, optimize operations, and develop innovative products and services. This strategic adoption of technology not only future-proofs their organizations but also positions them at the forefront of their respective industries. Fostering a Culture of Innovation Visionary leaders also prioritize fostering a culture of innovation within their organizations. They understand that innovation is not limited to product development but encompasses processes, business models, and even organizational culture. By encouraging creativity, experimentation, and risk-taking, these leaders empower their teams to think outside the box and challenge the status quo. July 2024 | 16 | www.insightssuccess.com July 2024 | 17 | www.insightssuccess.com
Navigating Success Insights from Today's Business Leaders n modern business, visionary leadership stands as a cornerstone of success. These leaders possess a unique I ability to foresee trends, innovate strategically, and navigate complexities with resilience and foresight. Their insights and approaches provide invaluable lessons for aspiring entrepreneurs and established executives alike, shaping the future of industries across the globe. Embracing Technological Advancements One of the key traits among today's visionary business leaders is their adeptness at embracing and harnessing technological advancements. These leaders understand that technology is not just a tool but a catalyst for transformative change. By integrating cutting-edge technologies into their business models, they drive efficiency, enhance customer experiences, and unlock new growth opportunities. The ability to embrace technological disruption is particularly evident in how these leaders leverage artificial intelligence, machine learning, and big data analytics to gain deeper insights into consumer behavior, optimize operations, and develop innovative products and services. This strategic adoption of technology not only future-proofs their organizations but also positions them at the forefront of their respective industries. Fostering a Culture of Innovation Visionary leaders also prioritize fostering a culture of innovation within their organizations. They understand that innovation is not limited to product development but encompasses processes, business models, and even organizational culture. By encouraging creativity, experimentation, and risk-taking, these leaders empower their teams to think outside the box and challenge the status quo. July 2024 | 16 | www.insightssuccess.com July 2024 | 17 | www.insightssuccess.com
This emphasis on innovation enables organizations to stay Navigating Global Challenges ahead of competitors, anticipate market shifts, and capitalize on emerging opportunities. Whether through Navigating global challenges requires strategic foresight, internal incubators, cross-functional collaboration, or agility, and a deep understanding of geopolitical, economic, strategic partnerships with startups, these leaders create and technological trends. Visionary leaders excel in environments where new ideas thrive and innovation anticipating and responding to these challenges, positioning becomes ingrained in the company's DNA. their organizations to thrive amidst uncertainty and volatility. Whether expanding into new markets, mitigating Commitment to Sustainability and Social Responsibility geopolitical risks, or adapting to regulatory changes, these leaders demonstrate adaptability and strategic acumen. In today's increasingly conscious consumer environment, visionary leaders recognize the importance of integrating Their ability to navigate global complexities is supported by sustainability and social responsibility into their business a commitment to continuous learning, cross-cultural strategies. They understand that corporate success is not just competence, and building robust networks of stakeholders measured by financial performance but also by its impact and partners. By embracing diversity of thought and on society and the environment. As such, these leaders embracing diverse perspectives, they are able to develop champion initiatives that promote environmental innovative solutions and capitalize on emerging stewardship, ethical business practices, and community opportunities in an interconnected global economy. engagement. Conclusion From implementing sustainable supply chains and reducing carbon footprints to supporting local communities and The insights from today's visionary business leaders advocating for social justice, these leaders demonstrate a underscore the transformative power of visionary leadership commitment to creating long-term value beyond profit in driving innovation, fostering sustainability, advancing margins. By aligning business objectives with societal diversity, and navigating global challenges with resilience needs and global challenges, they not only enhance brand and purpose. Their collective experiences and approaches reputation but also inspire trust and loyalty among provide a roadmap for aspiring entrepreneurs and current stakeholders. executives seeking to lead with impact and integrity in a rapidly changing world. Driving Diversity and Inclusion By embracing technological advancements, fostering a Diversity and inclusion have emerged as critical culture of innovation, committing to sustainability and imperatives for today's visionary business leaders. They social responsibility, driving diversity and inclusion, and recognize that diverse teams are more innovative, adaptive, navigating global challenges with strategic foresight, these and reflective of the diverse customer base they serve. By leaders are setting new standards for business excellence fostering inclusive workplaces where diverse perspectives and shaping the future of industries across the globe. As the are valued and celebrated, these leaders create business landscape continues to evolve, the lessons and environments where all employees can thrive and principles from these visionary voices will continue to contribute to their fullest potential. inspire and guide the next generation of leaders towards achieving sustainable growth, societal impact, and enduring Beyond internal diversity initiatives, these leaders also success. advocate for diversity in their business partnerships, supply chains, and customer engagement strategies. They understand that diversity drives innovation, enhances decision-making processes, and strengthens organizational resilience in a globalized marketplace characterized by cultural, demographic, and technological diversity. July 2024 | 18 | www.insightssuccess.com March 2024 | 18 | www.insightssuccess.com
This emphasis on innovation enables organizations to stay Navigating Global Challenges ahead of competitors, anticipate market shifts, and capitalize on emerging opportunities. Whether through Navigating global challenges requires strategic foresight, internal incubators, cross-functional collaboration, or agility, and a deep understanding of geopolitical, economic, strategic partnerships with startups, these leaders create and technological trends. Visionary leaders excel in environments where new ideas thrive and innovation anticipating and responding to these challenges, positioning becomes ingrained in the company's DNA. their organizations to thrive amidst uncertainty and volatility. Whether expanding into new markets, mitigating Commitment to Sustainability and Social Responsibility geopolitical risks, or adapting to regulatory changes, these leaders demonstrate adaptability and strategic acumen. In today's increasingly conscious consumer environment, visionary leaders recognize the importance of integrating Their ability to navigate global complexities is supported by sustainability and social responsibility into their business a commitment to continuous learning, cross-cultural strategies. They understand that corporate success is not just competence, and building robust networks of stakeholders measured by financial performance but also by its impact and partners. By embracing diversity of thought and on society and the environment. As such, these leaders embracing diverse perspectives, they are able to develop champion initiatives that promote environmental innovative solutions and capitalize on emerging stewardship, ethical business practices, and community opportunities in an interconnected global economy. engagement. Conclusion From implementing sustainable supply chains and reducing carbon footprints to supporting local communities and The insights from today's visionary business leaders advocating for social justice, these leaders demonstrate a underscore the transformative power of visionary leadership commitment to creating long-term value beyond profit in driving innovation, fostering sustainability, advancing margins. By aligning business objectives with societal diversity, and navigating global challenges with resilience needs and global challenges, they not only enhance brand and purpose. Their collective experiences and approaches reputation but also inspire trust and loyalty among provide a roadmap for aspiring entrepreneurs and current stakeholders. executives seeking to lead with impact and integrity in a rapidly changing world. Driving Diversity and Inclusion By embracing technological advancements, fostering a Diversity and inclusion have emerged as critical culture of innovation, committing to sustainability and imperatives for today's visionary business leaders. They social responsibility, driving diversity and inclusion, and recognize that diverse teams are more innovative, adaptive, navigating global challenges with strategic foresight, these and reflective of the diverse customer base they serve. By leaders are setting new standards for business excellence fostering inclusive workplaces where diverse perspectives and shaping the future of industries across the globe. As the are valued and celebrated, these leaders create business landscape continues to evolve, the lessons and environments where all employees can thrive and principles from these visionary voices will continue to contribute to their fullest potential. inspire and guide the next generation of leaders towards achieving sustainable growth, societal impact, and enduring Beyond internal diversity initiatives, these leaders also success. advocate for diversity in their business partnerships, supply chains, and customer engagement strategies. They understand that diversity drives innovation, enhances decision-making processes, and strengthens organizational resilience in a globalized marketplace characterized by cultural, demographic, and technological diversity. July 2024 | 18 | www.insightssuccess.com March 2024 | 18 | www.insightssuccess.com
Think like a queen. A queen is not afraid to fail. Failure is another steppingstone to greatness.
Think like a queen. A queen is not afraid to fail. Failure is another steppingstone to greatness.
Louise he journey of choosing a profession starts very started Attend2Health 15 years ago. At that time, I also sat young when we are trying to define who we are and on the British Chiropractic Associations Council and was T what we choose to become while we grow up. We awarded a fellowship by the British Chiropractic Associa- look around, searching for role models, and contemplate tion. becoming firefighters, nurses, policewomen, and others. Such was also the case with Louise Hampton. Since starting Attend2health, it has expanded over the years and moved into new premises two years ago. I have also Growing up, Louise knew that she wanted to help people just become a trustee of the Chiropractic Research Council but did not land the exact career to pursue until she saw a and am looking forward to raising funds for this worthwhile chiropractor at work. Observing the chiropractor help cause. elevate people’s pain left a deep impression on 15-year-old Louise, and she went on to get a degree in chiropractic What challenges did you face along the way? studies from the University of South Wales. When I first started Attend2Health in Buntingford, I was L Lo ou ui is se e H Ha am mp pt to on n Today, Louise is the proud Owner and Head Chiropractor at new to the area, and so it took time to build up a patient Owner & Head Attend2Health, a successful clinic employing 4 Chiroprac- base. It was very scary as the recession of 2008 soon hit as Chiropractor tors, 3 Physiotherapists, 1 Osteopath, 1 Podiatrist, 3 Sports well as trying to afford rent and pay a receptionist. Attend2Health Massage Therapists, a Hypnotherapist, a Nutritional Therapist, and a Private GP. She is also a trustee of the Chiropractic Research Council and has written a book called ‘How to eliminate low back pain and achieve long- term relief.’ Our clinic is a real Louise Hampton shared her quest to help people be pain- free with Insights Success: team e?ort with lots of fantastic people working Louise, briefly describe your professional tenure in the niche up until now. to help. Listening and compassion are the most I graduated from the University of South Wales in 2004 in Chiropractic. I first set up a clinic with a colleague in important things you can Birmingham and was part of that clinic until 2007. I then do as a leader. sold my share of that clinic to move to Buntingford and July 2024 | 22 | www.insightssuccess.com July 2024 | 23 | www.insightssuccess.com
Louise he journey of choosing a profession starts very started Attend2Health 15 years ago. At that time, I also sat young when we are trying to define who we are and on the British Chiropractic Associations Council and was T what we choose to become while we grow up. We awarded a fellowship by the British Chiropractic Associa- look around, searching for role models, and contemplate tion. becoming firefighters, nurses, policewomen, and others. Such was also the case with Louise Hampton. Since starting Attend2health, it has expanded over the years and moved into new premises two years ago. I have also Growing up, Louise knew that she wanted to help people just become a trustee of the Chiropractic Research Council but did not land the exact career to pursue until she saw a and am looking forward to raising funds for this worthwhile chiropractor at work. Observing the chiropractor help cause. elevate people’s pain left a deep impression on 15-year-old Louise, and she went on to get a degree in chiropractic What challenges did you face along the way? studies from the University of South Wales. When I first started Attend2Health in Buntingford, I was L Lo ou ui is se e H Ha am mp pt to on n Today, Louise is the proud Owner and Head Chiropractor at new to the area, and so it took time to build up a patient Owner & Head Attend2Health, a successful clinic employing 4 Chiroprac- base. It was very scary as the recession of 2008 soon hit as Chiropractor tors, 3 Physiotherapists, 1 Osteopath, 1 Podiatrist, 3 Sports well as trying to afford rent and pay a receptionist. Attend2Health Massage Therapists, a Hypnotherapist, a Nutritional Therapist, and a Private GP. She is also a trustee of the Chiropractic Research Council and has written a book called ‘How to eliminate low back pain and achieve long- term relief.’ Our clinic is a real Louise Hampton shared her quest to help people be pain- free with Insights Success: team e?ort with lots of fantastic people working Louise, briefly describe your professional tenure in the niche up until now. to help. Listening and compassion are the most I graduated from the University of South Wales in 2004 in Chiropractic. I first set up a clinic with a colleague in important things you can Birmingham and was part of that clinic until 2007. I then do as a leader. sold my share of that clinic to move to Buntingford and July 2024 | 22 | www.insightssuccess.com July 2024 | 23 | www.insightssuccess.com
The empowered woman is powerful be}ond measure and I had my first child in 2009, so that also meant trying to fobs making the clinic very secure, and we use a ring alarm juggle work life with being a mum. It was a tricky few that can be accessed via a mobile phone. beautiful beyond descriptioną years when the children were young, but it is amazing what you can fit into a day! As the clinic grew in popularity, we Treatment-wise, we have a laser treatment, and the GP is only had a small reception area at the first clinic, so we using some new techniques, such as ThermaVein, which is were limited to just one receptionist working at a time. The excellent at treating blemishes on the face. He also uses a first clinic also got very hot in the summer as there wasn’t procedure called PRP to treat hair loss. any air conditioning. What will be the next significant change in the We decided to move premises at the end of 2020, which healthcare industry, and how are you preparing for it? was a crazy time due to covid, but it also meant that as we had nothing else to do, we could spend the time painting I think as the NHS becomes more overwhelmed, people and doing work at the new clinic. Now we are in the new realize they may need to be paid to access some treatments, premises, it is wonderful having the extra space, but and so we can help reduce their wait for Physiotherapy, for obviously, our costs are higher, and so with another example. We are also looking at having private GP recession looming, it will be a tough year or so with the appointments in the future. higher energy prices and interest rates to deal with. What are your goals in the upcoming future? What significant impact have you brought to the healthcare industry? We are slowly starting to use more of the upstairs at the clinic. We will be running more first aid courses and have a I feel that Attend2Health allows many healthcare profes- massage room upstairs as well as the counsellor room up sionals to come together under one roof and work together. there. We all learn so much from each other in training, and it is great to see how each professional works and what areas we I am also through to the final of the National Women’s are all best at treating. Business Awards for the Influential Business Woman of the Year. Tell us about Attend2Health and its foundation pillar. What advice would you like to give the next generation Attend2Health has many healthcare professionals working of aspiring business leaders? from the same clinic. We have Chiropractors, an Osteopath, Physiotherapists, a Podiatrist, Massage Therapists, a Our clinic is a real team effort with lots of fantastic people Hypnotherapist, a Counsellor, an Acupuncturist, working to help. Listening and compassion are the most Reflexology, GP services, and an Audiologist. important things you can do as a leader. How does Attend2Health promote workforce flexibility, When you understand your employees and other practitio- and what is your role in it? ners, you can make sure they are as happy as possible and can then provide the best possible treatment for patients. It Everyone tends to work a couple of shifts a week at the is also very important to give back to the community. clinic. They have chosen what shifts work best for them, and the diary highlights when they are available so patients Attend2Health does this by sponsoring local teams such as can be booked in. the Buntingford Bowls Club and the Buntingford Cricket Club. We also try and raise money for charity and raised What is your take on technology’s importance, and how over £600 for the Buntingford Food Bank in March. are you leveraging it? We now have online booking for some disciplines, and we are looking at patients filling in forms on an iPad to reduce the amount of paper we use. All our doors lock with key July 2024 | 24 | www.insightssuccess.com
The empowered woman is powerful be}ond measure and I had my first child in 2009, so that also meant trying to fobs making the clinic very secure, and we use a ring alarm juggle work life with being a mum. It was a tricky few that can be accessed via a mobile phone. beautiful beyond descriptioną years when the children were young, but it is amazing what you can fit into a day! As the clinic grew in popularity, we Treatment-wise, we have a laser treatment, and the GP is only had a small reception area at the first clinic, so we using some new techniques, such as ThermaVein, which is were limited to just one receptionist working at a time. The excellent at treating blemishes on the face. He also uses a first clinic also got very hot in the summer as there wasn’t procedure called PRP to treat hair loss. any air conditioning. What will be the next significant change in the We decided to move premises at the end of 2020, which healthcare industry, and how are you preparing for it? was a crazy time due to covid, but it also meant that as we had nothing else to do, we could spend the time painting I think as the NHS becomes more overwhelmed, people and doing work at the new clinic. Now we are in the new realize they may need to be paid to access some treatments, premises, it is wonderful having the extra space, but and so we can help reduce their wait for Physiotherapy, for obviously, our costs are higher, and so with another example. We are also looking at having private GP recession looming, it will be a tough year or so with the appointments in the future. higher energy prices and interest rates to deal with. What are your goals in the upcoming future? What significant impact have you brought to the healthcare industry? We are slowly starting to use more of the upstairs at the clinic. We will be running more first aid courses and have a I feel that Attend2Health allows many healthcare profes- massage room upstairs as well as the counsellor room up sionals to come together under one roof and work together. there. We all learn so much from each other in training, and it is great to see how each professional works and what areas we I am also through to the final of the National Women’s are all best at treating. Business Awards for the Influential Business Woman of the Year. Tell us about Attend2Health and its foundation pillar. What advice would you like to give the next generation Attend2Health has many healthcare professionals working of aspiring business leaders? from the same clinic. We have Chiropractors, an Osteopath, Physiotherapists, a Podiatrist, Massage Therapists, a Our clinic is a real team effort with lots of fantastic people Hypnotherapist, a Counsellor, an Acupuncturist, working to help. Listening and compassion are the most Reflexology, GP services, and an Audiologist. important things you can do as a leader. How does Attend2Health promote workforce flexibility, When you understand your employees and other practitio- and what is your role in it? ners, you can make sure they are as happy as possible and can then provide the best possible treatment for patients. It Everyone tends to work a couple of shifts a week at the is also very important to give back to the community. clinic. They have chosen what shifts work best for them, and the diary highlights when they are available so patients Attend2Health does this by sponsoring local teams such as can be booked in. the Buntingford Bowls Club and the Buntingford Cricket Club. We also try and raise money for charity and raised What is your take on technology’s importance, and how over £600 for the Buntingford Food Bank in March. are you leveraging it? We now have online booking for some disciplines, and we are looking at patients filling in forms on an iPad to reduce the amount of paper we use. All our doors lock with key July 2024 | 24 | www.insightssuccess.com
Visionary Voices Lessons from Top Business Executives n business, success is often seen as the culmination of strategic decisions, visionary leadership, and relentless I execution. Behind every successful business, there are leaders who have navigated challenges, made tough decisions, and set new standards for excellence. Learning from these top business executives can provide invaluable insights into what it takes to achieve and sustain success in today's competitive world. Visionary Leadership One of the hallmark traits of top business executives is visionary leadership. These leaders possess the ability to see beyond the immediate challenges and envision a future that others may not yet perceive. For instance, Steve Jobs, co- founder of Apple Inc., was known for his unparalleled vision of creating products that consumers didn't even know they needed. His ability to anticipate market trends and innovate relentlessly set Apple apart and transformed it into one of the most valuable companies in the world. Similarly, Jeff Bezos, founder of Amazon, demonstrated visionary leadership by recognizing the potential of e- commerce when it was still in its infancy. His long-term perspective and willingness to take risks led Amazon to diversify beyond online retail into cloud computing, streaming services, and artificial intelligence, cementing its position as an industry leader. Strategic Decision-Making Successful executives are adept at making strategic decisions that drive their organizations forward. Indra Nooyi, former CEO of PepsiCo, exemplified this through her focus on diversification and sustainability. Under her leadership, PepsiCo expanded its product portfolio to include healthier options and acquired brands that aligned with changing consumer preferences. Nooyi's strategic July 2024 | 26 | www.insightssuccess.com July 2024 | 27 | www.insightssuccess.com
Visionary Voices Lessons from Top Business Executives n business, success is often seen as the culmination of strategic decisions, visionary leadership, and relentless I execution. Behind every successful business, there are leaders who have navigated challenges, made tough decisions, and set new standards for excellence. Learning from these top business executives can provide invaluable insights into what it takes to achieve and sustain success in today's competitive world. Visionary Leadership One of the hallmark traits of top business executives is visionary leadership. These leaders possess the ability to see beyond the immediate challenges and envision a future that others may not yet perceive. For instance, Steve Jobs, co- founder of Apple Inc., was known for his unparalleled vision of creating products that consumers didn't even know they needed. His ability to anticipate market trends and innovate relentlessly set Apple apart and transformed it into one of the most valuable companies in the world. Similarly, Jeff Bezos, founder of Amazon, demonstrated visionary leadership by recognizing the potential of e- commerce when it was still in its infancy. His long-term perspective and willingness to take risks led Amazon to diversify beyond online retail into cloud computing, streaming services, and artificial intelligence, cementing its position as an industry leader. Strategic Decision-Making Successful executives are adept at making strategic decisions that drive their organizations forward. Indra Nooyi, former CEO of PepsiCo, exemplified this through her focus on diversification and sustainability. Under her leadership, PepsiCo expanded its product portfolio to include healthier options and acquired brands that aligned with changing consumer preferences. Nooyi's strategic July 2024 | 26 | www.insightssuccess.com July 2024 | 27 | www.insightssuccess.com
decisions not only boosted revenue but also positioned Ethical Leadership and Corporate Responsibility PepsiCo as a leader in corporate sustainability. In an era marked by increasing scrutiny of corporate Innovation and Adaptability practices, ethical leadership and corporate responsibility have become paramount for top business executives. Tim Innovation is a cornerstone of success for top business Cook, CEO of Apple Inc., has been a vocal advocate for executives. Elon Musk, CEO of Tesla and SpaceX, corporate ethics and sustainability. Under his leadership, embodies this principle through his relentless pursuit of Apple has made significant strides in environmental groundbreaking technologies. Musk's vision for electric stewardship, supply chain transparency, and labor practices, vehicles and renewable energy has not only reshaped the setting industry standards for ethical conduct. automotive industry but has also positioned Tesla as a leader in sustainable transportation. His ability to innovate Similarly, Sheryl Sandberg, COO of Facebook (now Meta), continuously and adapt to market dynamics has propelled has championed initiatives promoting diversity and both Tesla and SpaceX to unprecedented heights. inclusion within the tech industry. Sandberg's advocacy for gender equality and leadership development has Adaptability is equally crucial in navigating success. Reed empowered women in tech and inspired meaningful change Hastings, co-founder and co-CEO of Netflix demonstrated within Facebook's organizational culture. Her commitment this by pivoting the company from a DVD rental service to to ethical leadership underscores the importance of a streaming powerhouse. Hastings recognized early on the corporate responsibility in fostering long-term success and shift in consumer behavior towards digital streaming and societal impact. strategically invested in original content production, transforming Netflix into a global entertainment leader. His Conclusion willingness to adapt to changing technologies and consumer preferences has been instrumental in Netflix's sustained The journey to success for top business executives is growth and international expansion. marked by visionary leadership, strategic decision-making, innovation, resilience, and ethical conduct. By studying Resilience and Perseverance their experiences and insights, aspiring leaders can glean valuable lessons on navigating challenges, seizing Top business executives often face formidable challenges opportunities, and driving sustainable growth in today's and setbacks on their journey to success. Resilience and dynamic business environment. Whether through visionary perseverance are essential traits that enable them to foresight, strategic agility, or unwavering integrity, these overcome adversity and stay the course. Jack Ma, co- executives have not only reshaped industries but also set founder of Alibaba Group, experienced numerous setbacks benchmarks for leadership excellence. Aspiring leaders who before establishing Alibaba as a dominant force in e- embody these principles can pave their own path to success commerce. His unwavering determination and resilience in and contribute to a future defined by innovation, the face of early failures underscored his commitment to responsibility, and ethical leadership. realizing his vision of empowering small businesses through digital commerce. Similarly, Mary Barra, CEO of General Motors, navigated the automotive industry's transformation with resilience and determination. Barra led GM through a major restructuring following the 2008 financial crisis and positioned the company for future growth in electric and autonomous vehicles. Her steadfast leadership and focus on innovation have revitalized GM's brand and market position, demonstrating the power of resilience in achieving long- term success. July 2024 | 28 | www.insightssuccess.com
decisions not only boosted revenue but also positioned Ethical Leadership and Corporate Responsibility PepsiCo as a leader in corporate sustainability. In an era marked by increasing scrutiny of corporate Innovation and Adaptability practices, ethical leadership and corporate responsibility have become paramount for top business executives. Tim Innovation is a cornerstone of success for top business Cook, CEO of Apple Inc., has been a vocal advocate for executives. Elon Musk, CEO of Tesla and SpaceX, corporate ethics and sustainability. Under his leadership, embodies this principle through his relentless pursuit of Apple has made significant strides in environmental groundbreaking technologies. Musk's vision for electric stewardship, supply chain transparency, and labor practices, vehicles and renewable energy has not only reshaped the setting industry standards for ethical conduct. automotive industry but has also positioned Tesla as a leader in sustainable transportation. His ability to innovate Similarly, Sheryl Sandberg, COO of Facebook (now Meta), continuously and adapt to market dynamics has propelled has championed initiatives promoting diversity and both Tesla and SpaceX to unprecedented heights. inclusion within the tech industry. Sandberg's advocacy for gender equality and leadership development has Adaptability is equally crucial in navigating success. Reed empowered women in tech and inspired meaningful change Hastings, co-founder and co-CEO of Netflix demonstrated within Facebook's organizational culture. Her commitment this by pivoting the company from a DVD rental service to to ethical leadership underscores the importance of a streaming powerhouse. Hastings recognized early on the corporate responsibility in fostering long-term success and shift in consumer behavior towards digital streaming and societal impact. strategically invested in original content production, transforming Netflix into a global entertainment leader. His Conclusion willingness to adapt to changing technologies and consumer preferences has been instrumental in Netflix's sustained The journey to success for top business executives is growth and international expansion. marked by visionary leadership, strategic decision-making, innovation, resilience, and ethical conduct. By studying Resilience and Perseverance their experiences and insights, aspiring leaders can glean valuable lessons on navigating challenges, seizing Top business executives often face formidable challenges opportunities, and driving sustainable growth in today's and setbacks on their journey to success. Resilience and dynamic business environment. Whether through visionary perseverance are essential traits that enable them to foresight, strategic agility, or unwavering integrity, these overcome adversity and stay the course. Jack Ma, co- executives have not only reshaped industries but also set founder of Alibaba Group, experienced numerous setbacks benchmarks for leadership excellence. Aspiring leaders who before establishing Alibaba as a dominant force in e- embody these principles can pave their own path to success commerce. His unwavering determination and resilience in and contribute to a future defined by innovation, the face of early failures underscored his commitment to responsibility, and ethical leadership. realizing his vision of empowering small businesses through digital commerce. Similarly, Mary Barra, CEO of General Motors, navigated the automotive industry's transformation with resilience and determination. Barra led GM through a major restructuring following the 2008 financial crisis and positioned the company for future growth in electric and autonomous vehicles. Her steadfast leadership and focus on innovation have revitalized GM's brand and market position, demonstrating the power of resilience in achieving long- term success. July 2024 | 28 | www.insightssuccess.com