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Crossroads

Crossroads. Electronic Benefit Transfer (EBT) User Group Meeting– July 2014 Hosted by United States Department of Agriculture (USDA)-Food and Nutrition Services (FNS) Caroline Jackson Crossroads Project Manager North Carolina Department of Health and Human Services

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Crossroads

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  1. Crossroads Electronic Benefit Transfer (EBT) User Group Meeting– July 2014 Hosted by United States Department of Agriculture (USDA)-Food and Nutrition Services (FNS) Caroline Jackson Crossroads Project Manager North Carolina Department of Health and Human Services Division of Public Health

  2. Brief Crossroads History • Four states with diverse requirements applied to be a State Agency Model (SAM) Project • Two EBT states • Two Food Instrument (FI) states • Virginia (EBT), Mid-Atlantic FNS Regional Office • West Virginia (EBT), Mid-Atlantic FNS Regional Office • North Carolina (FI), Southeast FNS Regional Office • Alabama (FI), Southeast FNS Regional Office

  3. Crossroads Organization • USDA FNS Mid-Atlantic Regional Office • USDA FNS Headquarters • Crossroads Executive Steering Committee • State WIC Director and one Designee • CSC • Crossroads Design, Development &Implementation Vendor • USDA Southeast Regional Office • USDA FNS State Systems • MAXIMUS • Crossroads Quality Assurance Vendor • Caroline Jackson • Crossroads Project Manager • Jim Finley • UAT Director • Barbara Swartz • Project Management Assistant • Leah Aspell • Project Management Assistant • FIS/CDP • WV EBT Vendor XEROX VA EBT Vendor

  4. High Level System Features • Family Centric • Aggregated Benefits • Family Appointments • Family Issuance • Benefit Issuance (FI or EBT) • Highly Customizable and Configurable (for example): • Flexible Scheduling Component • Proof of Pregnancy

  5. High Level System Features (con’t) • Highly Customizable and Configurable (for example continued): • Presumptive Eligibility for Pregnant Women • Length of Certification for Children • Head Circumference • Social Security Number Visible • Allows for a Indian Tribal Organization to utilize the system under a State Agency • Participant and Vendor Portals • Disconnected Solution

  6. High Level System Features (con’t) • Electronic Interfaces to 3rd Party Systems and Devices • State (such as accounting systems, adjunctive eligibility systems) • Federal (such as Food Programs Reporting System (FPRS) and Integrated Program Accounting System (IPAS) are planned) • External Partners (such as wichealth.org) • Peripherals (such as scales, hemoglobin/hematocrit measurement devices, signature pads) • Clinic Workflow Dashboard

  7. Crossroads Technology • Microsoft .NET 4 Technology • Structured Query Language (SQL) Database • Windows Presentation Foundation (WPF) • Uses XBAP (XAML Browser Application) for download from browser • Active Server Pages (ASP) • Crossroads is installed at each State’s Data Center

  8. Crossroads Sizing • Average monthly caseload by state for Oct 12-Sept 13: • Number of WIC staff members using Crossroads:

  9. Crossroads Status • Pilot • Start dates were adjusted from Summer 2013 to Winter 2013/2014 to allow for: • User Acceptance Testing (UAT) of over 5000+ scenarios • Development of several Change Requests identified during UAT • Set-up and testing of FI states was more time consuming than EBT state set-up • Rollout • VA Pilot began 11/18/2013 (completed 5 of 5 rollouts) • WV Pilot began 1/21/2014 (completed 4 of 7 rollouts) • NC Pilot began 2/10/2014 (completed 4 of 10 rollouts) • AL Pilot began 2/24/2014 (completed 4 of 10 rollouts) • Warranty (October 2014-October 2015) • Continue working on Consortium deferred non–essential Change Requests

  10. Crossroads Lessons Learned • Begin Process Early! • Focus on Environment and Configuration set-up • Realize Data Conversion is a complicated process • Identify data to convert • Verify results • Utilize a “Mission Control Center” during pilot • Develop a Communication Strategy • Planning will pay off! • Realize that you can’t plan, anticipate and mitigate everything

  11. Crossroads Lessons Learned (con’t) • Testing is an ongoing activity • Staffing Challenges • There will be turnover in staff • Balancing act for staff assigned to project activities along with existing job responsibilities

  12. Crossroads EBT • Crossroads EBT Interface is built on Universal Interface Specifications version 3 • What Worked Well for Crossroads EBT • Moving from legacy EBT to Crossroads EBT • Moving from legacy FI to Crossroads EBT

  13. Future of Crossroads Crossroads is in the process of forming an official User Group to continue the positive, forward momentum of the Application as it is adopted by other states

  14. If you want to know more… • Several sessions throughout this EBT User Group Meeting will be discussing and demonstrating the Crossroads application • Go to NC WIC Program Web Page found at: http://www.nutritionnc.com/wic/conferences.htm and view Crossroads Training videos

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