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Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28

Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28 Shanghai. Agenda. Current Trend in HR SSC and HRO About CDP Case Sharing. Current Trend in SSC and HRO. HR Transformation is The Key to High Performance.

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Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28

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  1. Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28 Shanghai

  2. Agenda • Current Trend in HR SSC and HRO • About CDP • Case Sharing

  3. Current Trend in SSC and HRO

  4. HR Transformation is The Key to High Performance Organizations should consider HR transformation because: Human capital is the biggest investment of an organization. HR needs to reposition itself to fit into the new environment. High Performance = Effectiveness + Efficiency Through HR transformation, effectiveness is improved by focus on strategy, risk mitigation and service improvement, while efficiency is enhanced by cost cut and better ROI.

  5. HR Transformation Trend in Global Economy • Moving towards “Strategic” rather than transactional • Corporate is seeking management centralization and control • New technology deployment • More companies adopt hybrid model in terms of leveraging HR SSC and HRO

  6. How mature is HRO really? Source: Everest 2007

  7. Evolution of Shared Service Center Global Vision • Expanding scope of services-HRIS, payroll, benefits, hiring etc • Expanding geographies Integrated Global Services Offshoring Outsourcing Process Management & Technology Leverage Standardize Centralize

  8. About CDP Group

  9. Customer base Our Vision • 400+ customer • 450,000 employees served • 20+ industries covered • Employee call center for Asia 14 countries • Services to cover 200+ cities in China • CDP offers one-stop HCM services covering compensation, payroll and employee benefits, HR data management and talent solutions combining the lower cost of ownership approach with flexibility of outsourcing / shared services / on-demand(CDP Cloud or SAP)

  10. One-stop HR services HR ONE-STOP Services

  11. Case Sharing

  12. CDP Case Sharing – DSM • Project Objectives • Improve payroll quality and information consistence from global to local • Reduce HR operations costs via consolidated service model • Ensure data correctness, process standardization, and information security • Provide compliance with internal and external regulations and data security requirements • Scope of project • Local HRIS • Payroll outsourcing services • ESS/MSS • Employee Data Management Services • Global system maintenance • Employee Contact Center • Why CDP • On-step Solution • Local support services • Benefits • Decreased up-frond investment and maintenance costs • Simplified administrative work • Improved employee productivity and satisfaction • Lowered operation costs and increased flexibility • Reduced errors in HR administration process through improved data integrity and consistency

  13. Operation Center Structure Web Access • Web- based Self Service • Employee and Manager Express • Other Self Service Offerings • Outsource vendor Web sites Tier 0 Customer Support Clients’ employees ESS Web / Self-Service Tier 1 Customer Support • Payroll • Wrong amounts • Missing checks • Tax questions • Missing rate increase Actively update information to Tier 0 and receive tickets • Examples: • HR • Policy & Procedures • Questions Vacation Balance • Questions from employee without web access • Who do I contact… Cell Phone Tier 1: Employee Contact Center Knowledge Base Master Data • Benefits • Lost ID cards • Benefit election questions • Incorrect coverage • Policy & Procedures E-mail Portal Systems Tier 3: Support Tier 2 Customer Support Service Center Payroll Service Employee Data Maintenance Reporting Tech. Support • Data Collection • System run • Check and verification • Reporting • Standard Reports • Mgmt reports • Inquiry support • Data collecting • time data consolidate • on-site / off-site CDP’ Partners Solution Support Payment & Tax Service Hiring/ termination Benefit Services Vendors • filing generation • On-line upload • (Extra on-site fee if counter application) • Filing certification providing • Policy tracking • Social insurance services • Contract management • Medical coverage • Employee event • Leaving process • On-boarding Benefit partners Infrastructure support Hosting Partners

  14. www.cdpgroupltd.com Thank You

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