Software Resource and Services Jack Delinsky

1. Software Resource and ServicesJack Delinsky

2. Current State Direction Philosophy

3. Current State Three main categories of software and servicesavailable through OIIT:Enterprise – System Office Managed(i.e. Oracle and Banner)Institutional – SRS Managed (i.e. Microsoft and Adobe)Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)

4. Current State Goals: Volume Purchasing to Insure Low Pricing 1st Point-of-Contact

5. Direction Based on Campus Input

6. Point-of-Contact • Find Products • Find Services • Find Solutions • Find Information

7. Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations

10. Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations

14. Philosophy Customer Service • SRS is here for you • Expect responsiveness • Provide feedback • Escalate • Recommend • Call for Help

15. Philosophy Contact Information Email: SRS@usg.edu Hotline: 706-583-2230 Escalate Email: Jack.Delinsky@usg.edu Phone: 706-583-2280

16. Thank you!