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Improving Outcomes by Implementing a National Telephone Triage Service

Improving Outcomes by Implementing a National Telephone Triage Service. Dawn Orr, Nurse Consultant, Clinical Decision Making. National telephone triage service for patients receiving or recently completed SACT or radiotherapy. Aim of the session… Share….Background, Context, Future

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Improving Outcomes by Implementing a National Telephone Triage Service

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  1. Improving Outcomes by Implementing a National Telephone Triage Service Dawn Orr, Nurse Consultant, Clinical Decision Making

  2. National telephone triage service for patients receiving or recently completed SACT or radiotherapy • Aim of the session… • Share….Background, Context, Future • Describe work carried out so far • Describe the next steps • Raise the profile and sense check

  3. Background • Nationally consistent telephone triage service • Reports/Policy/Publications/ Directives • Short life working group

  4. Benefits • Safe reliable triage tool • Dedicated phone number/ cancer • Dedicated Secondary care • Audit trial to support quality and demand • Robust governance framework • Cost effective • Timely access to Acute Oncology Service

  5. Next steps • Preparation of training programme • PID development • E health input • Sharing electronic records

  6. Thank you Dawn.orr@nhs24.scot.nhs.uk scott.taylor@scotland.gsi.gov.uk

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