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Value Proposition of the VERSO Portal

Value Proposition of the VERSO Portal. www.globalnowinc.com. Verso Components. Returns (RMA) Management Spare Parts Ordering Trouble Reporting Field Service Assignment. Verso Components:. Trouble Reporting and Returns Management.

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Value Proposition of the VERSO Portal

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  1. Value Proposition of the VERSO Portal www.globalnowinc.com

  2. Verso Components • Returns (RMA) Management • Spare Parts Ordering • Trouble Reporting • Field Service Assignment

  3. Verso Components:

  4. Trouble Reporting and Returns Management • Facilitate the reporting of problems and RMAs • Reduce cost of requesting, verifying and handling Return Material Authorizations (RMAs) • Improve satisfaction of dealers, customers and other stakeholders within the RMA process • Improve quality – reduce errors • Automatic Warranty Verification – via interface with existing ERP and other systems • Ensure high level of security and reliability

  5. Typical RMA process Without VERSO: Handle and Close RMA Request and Validate RMA Information Technician Phone call, What's the status? ERP Makes phone call - Manual Files - Spreadsheets Possible multiple calls Call back, or continuation Update ERP Status, is it shipped? Carrier? Possible multiple calls Update ERP Phone calls with repair center Gives approval, assign no., and info Update Log Check Log Repaired / Replaced Product Repair center and or warehouse Prepares form RMA Shipped for repair, replacement, or credit Defective Product • Process Characteristics – Without VERSO: • Phone calls required for RMA assignment • Manual research to determine warranty, product info, etc. • Multiple calls with feedback, approval, status, shipping • Manual updates to RMA logs, ERP systems, tracking, etc. • Dealer/customer manually completes RMA with info provided • Unnecessary labor cost • Dealer/customer frustration • Errors

  6. Impacts from VERSO: Handle and Close RMA Request and Validate RMA Information Technician Phone call, What’s the status? ERP Makes phone call - Manual Files - Spreadsheets Possible multiple calls Call back, or continuation Update ERP Status, is it shipped? Carrier? Possible multiple calls Update ERP Phone calls with repair center DEALER/ CUSTOMER Gives approval, assign no., and info Update Log Check Log Repaired / Replaced Product Repair center and or warehouse Prepares form RMA Shipped for repair, replacement, or credit Defective Product • Impacts from the Portal: • Eliminates need for phone calls to request RMA • Eliminates manual research - verification of warranty and product status • Eliminates follow up calls to dealers, customers others for approval • Elimination of manual errors, better quality • Elimination of manual RMA prep by customer/dealer (reduces errors) • Eliminates need for status phone calls from customer/dealer • Eliminates portion of calls with warehouse and or supplier

  7. Handle and Close RMA Request and Validate RMA Technician Online RMA Request SECURE LINK VERSO SECURE LINK • Approves • Updates Status • Updates Shipping info Web Services Real Time Validation, warranty check, other Information - Manual Files - Spreadsheets SECURE LINK ERP • Automatic Status Emails • Access to RMA report • Ability to close upon receipt DEALER/ CUSTOMER Automatically Prepares RMA form Repaired / Replaced Product Repair centers and or warehouses RMA Shipped for repair, replacement, or credit Defective Product • Process Characteristics – With VERSO: • Online easy access to dynamic web form by dealer/customer • Automatic verification of warranty and other product info! • Elimination of manual errors, better quality • Secure links and Easy to implement interface to data via Webservices. • Access by company to all RMAs, status, reporting, etc. • Reduction in labor cost due to phone handling, research, contact, etc. • Informed stakeholders via access AND email alerts • Notification by dealer/customer when replacement is received • High level of customer/dealer and employee satisfaction

  8. Spare Parts Ordering • Facilitate customer ordering of spare parts • Improve satisfaction of customers and other stakeholders within the parts ordering process • Improve quality – reduce errors • Automatic association of parts to products • Ensure high level of security and reliability • Enable parts ordering through ecommerce, quoting and P.O. processing

  9. Typical parts ordering process Without VERSO: Handle and Process Order Request Part Information Information Technician Phone call, What's the status? ERP Makes phone call - Manual Files - Spreadsheets Possible multiple calls Call back, or continuation Update ERP Status, is part shipped? Possible multiple calls Update ERP Phone calls with fullfllment center DEALER/ CUSTOMER Gives part info and price Update Log Check Logs Spare Part Ordering Center/ Fullfillment Prepares Form, P.O Order emailed or online form • Process Characteristics – Without VERSO: • Phone calls required to determine necessary part requiement • Manual research to determine part numbers for product • Multiple calls with feedback, approval, and status • Manual updates to ordering process • Dealer/customer manually completes part request form • Unnecessary labor cost • Dealer/customer frustration • Errors and delays in orders

  10. Typical parts ordering process Without VERSO: Handle and Process Order Request Part Information Information Technician Phone call, What's the status? ERP Makes phone call - Manual Files - Spreadsheets Possible multiple calls Call back, or continuation Update ERP Status, is part shipped? Possible multiple calls Update ERP Phone calls with fullfllment center DEALER/ CUSTOMER Gives part info and price Update Log Check Logs Spare Part Ordering Center/ Fullfillment Prepares Form, P.O Order emailed or online form • Impacts from the Portal: • Enables online part ordering or quote/P.O. request • Eliminates need for phone calls to request part number • Eliminates manual research – identification of parts for product • Eliminates follow up calls to dealers, customers of part order status • Elimination of manual errors, better quality • Elimination of manual order prep by customer/dealer (reduces errors) • Eliminates need for status phone calls from customer/dealer • Eliminates portion of calls with warehouse and or supplier

  11. Fulfill Parts Request Parts Technician Online Part Request SECURE LINK VERSO SECURE LINK • Approves • Updates Status • Updates Shipping info Web Services Real Time Part/Product Association & Ordering Information - Manual Files - Spreadsheets SECURE LINK ERP • Automatic Status Emails • Access to RMA report • Ability to close upon receipt DEALER/ CUSTOMER Automatically orders via Eccommerce , quote or Purchase Order Spare Part Order Center/ Fullfillemnt Order • Process Characteristics – With VERSO: • Online easy access to product/part association for ordering options: • Credit Card / Ecommece • Quote or P.O. request • Automatic assignment of parts to products • Elimination of manual errors, better quality • Access by company to all order transactions and requests • Reduction in labor cost due to phone handling, research, contact, etc. • Informed stakeholders via access AND email alerts • High level of customer/dealer and employee satisfaction

  12. info@globalnowinc.com 214-227-9689

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