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Presentation on PLI McCamish

Presentation on PLI McCamish. Introduction. India Post is implementing the McCamish application to manage its Insurance business. It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI ) It lists all the roles at India Post related to their Life Insurance .

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Presentation on PLI McCamish

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  1. Presentation on PLI McCamish PTC-MYS-10, PA-ADP

  2. Introduction • India Post is implementing the McCamish application to manage its Insurance business. • It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) • It lists all the roles at India Post related to their Life Insurance. • It describes high level workflow at PO, CPC and the Director’s Office. • Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities. PTC-MYS-10, PA-ADP

  3. India Post – Program Goals The India Post program aims to achieve the following: • Solution Overview

  4. PLI and RPLI as a part of FSI Financial Services Integration (FSI) is an important part of the India Post program and includes following elements: • Solution Overview • Banking • Insurance • The Core Banking System (CBS) is integrated with the help of the Finacle platform. • The PLI and RPLI services are integrated with the help of the McCamish application.

  5. Features of the Application • Solution Overview • Product Setup • Lead Management & Agent Portal • Medical Underwriting & Reinsurance System • Availability of insurance application on Customer Portal, RICT, Mobile • Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment • Effective Agency Management through Goal Setting & monitoring of agents • Customized Report Generation • Alerts generation through system for various transactions • Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies

  6. Benefits of the Application • Solution Overview • Friendlier Application Interface • Better • Customer Service • Faster Decision Making Higher Operational Efficiency • Greater • Regulatory Compliance Easier Agent Management

  7. Process Overview Life Insurance Policy Life Cycle Setup (Product, Agents, Doctors) Reports Campaigns & Generating Prospects Accounts Insurance Distribution Payments/Refund/Recoveries Proposal entry Claims (Death, Maturity and Survival) Initial Premium Non-Financial (Address & Nomination Change) Medical Underwriting Financial (Loans, Surrender, Top-up) Reinsurance Renewal Premium Issuing Policy

  8. PLI As Is Process Financial PS Transaction Non-Financial PS Transaction Receipt & Dispatch Proposals Claims Accounts • Process Overview Data Center Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Database Maintenance Director’s Office Approval > 5 Lacs Surrender Approvals DC all Approval MC > 5 Lacs DC all Approval MC > 5 Lacs Dispatch Documents Approval > 5 Lacs Other than Surrender Approvals Approval Maturity Claims Approval Maturity Claims Printing Processing Processing Processing Processing Investigation, if applicable CO/DO Data Entry Data Entry Data Entry Claim Processing Receipt of Application Data Entry Disbursements Receipt of Application Disbursements Collection PO Receipt of Application Receipt of Application Disbursements SO Collection System Process Manual Process

  9. PLI To Be Process Financial Policy Servicing Non-Financial Policy Servicing Receipt & Dispatch Proposals Claims Accounts • Process Overview Alerts Alerts Alerts Alerts Accounting Data Center Alerts Alerts Alerts Alerts Accounting Batch Process Batch Process Batch Process Batch Process Batch Process Batch Process Batch Process Batch Process DO/RO/CO Approval > 5 Lacs DC Approval Accounting Approval > 5 Lacs DC Approval Accounting Dispatch Documents Approval Quality Check / Approval Approval Head of CPC Disbursement Dispatch Documents Approval Quality Check / Approval Approval Head of CPC Disbursement Printing Underwriting Quality Check ASP/Inspector/PRI(P)/PA Printing Underwriting Quality Check ASP/Inspector/PRI(P)/PA Data Entry Data Entry Accounting Data Entry Quality Check Data Entry Quality Check Document Scanning Investigation if applicable Document Scanning Investigation if applicable CPC Document Scanning Data Entry Document Scanning Data Entry Claim Processing Document Scanning Claim Processing Document Scanning Document Scanning Document Scanning PO Indexing Accounting Collection & Disbursement

  10. The As Is User Roles Function Mapping • Process Overview Non-Financial Policy Servicing Receipt & Dispatch Proposals Financial Policy Servicing Claims Accounts Data Center Directorate level administrator Sys Admin Sys Admin Sys Admin DO/RO/CO DPLI Kolkata 5 lacs – PMG/DPS Surrender - PMG Sup DC - PMG 5 lacs - Sup Loans/Rival - Sup MC 5 Lacs- Supt > 5 lacs PMG Postal Assistant Group D Sec Sup AO/Sec Sup Sec Sup ASP/Inspector/PRI(P)/PA DAP Office CO/DO Office Assistant Office Assistant Office Assistant Office Assistant Office Assistant Office Assistant Cashier Counter PO/HO Cashier Counter Indexing Collection Disbursement Receipt and Dispatch Data Entry Quality Checking Approval System Admin Investigation Claim Handling

  11. The To Be User Roles Function Mapping Non-Financial Policy Servicing Receipt & Dispatch Proposals Financial Policy Servicing Claims Accounts • Process Overview Data Center DB Admin DB Admin DB Admin DB Admin Sys Admin Sys Admin Sys Admin Sys Admin DO/RO/CO Directorate level administrator Directorate level administrator Directorate level administrator Directorate level administrator DPLI Kolkata DPLI Kolkata Sys Admin Sys Admin Sys Admin Sys Admin APM/DPM/ACCOUNT OFFICER CPM/DIRECTOR PMG > 10 lakhs Head of CPC/Director CPM/DIRECTOR Postal Assistant Group D Head of CPC Head of CPC Head of CPC APM/DPM/ACCOUNT OFFICER Head of CPC ASP/Inspector/PRI(P)/PA DAP Office CPC Head of CPC/Assistant Director Head of CPC/Assistant Director Head of CPC/Assistant Director Postal Assistant Office Assistant Office Assistant Office Assistant Office Assistant Scanning Assistant Scanning Assistant Scanning Assistant Scanning Assistant PO/CPC Postal Assistant /GDS Cashier Counter Indexing Cash and Disbursement Receipt and Dispatch Scanning Data Entry Quality Checking Underwriting Approval MIS/Sys Admin DB Admin Super Admin Claim Handling Investigation Audit

  12. Process Overview Process at Post Office

  13. Process at CPC • Process Overview

  14. Process Overview Policy Servicing Requests at CPC

  15. Process Overview Policy Servicing at Director’s Office

  16. PTC-MYS-10, PA-ADP

  17. PTC-MYS-10, PA-ADP

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