shaping

1. applying CQ culturally intelligent shaping libraries Marla J. Ehlers PLA Webinar, April 11, 2019

2. what is CQ? The ability to engage effectively across cultural boundaries, including national, ethnic, and organizational boundaries David Livermore - The Cultural Intelligence (CQ) Difference https://youtu.be/x2C7Mfft9OY

3. driving CQ principles CQ building is a life-long journey and all can improve their CQ over time we can improve our CQ by focusing on the four concrete skills: knowledge, motivation, interpretation, and behavior improving our CQ makes us better communicators and more gracious actors in our diverse world building our CQ enables us to embrace the other more fully, even as we understand what it means for the other to embrace us

4. interpretation and strategies interpret cues, manage situations knowledge know about cultures and cultural differences behavior act respectfully, be flexible motivation persevere, be aware of perspectives

5. orientations cultural

6. products fast food calendar apps alarm clocks and timers practices clocking in and out charging by the hour eating lunch while working on a laptop perspectives we experience time as a limited commodity we invest time; we spend time; we measure time carefully time is part of the important equation of productivity, which is also a measure of value collecting insights page 6

7. structure environment competitiveness time cultural differences action space thinking individual’s role communication

8. orientations cultural page 7

9. Kluckhohn model culture of 1954 page 11

10. CQ and libraries exploring library our preferences page 12

11. what’s core? additional negotiable essential

12. You might be uncomfortable part of your time here at the library. That’s intentional.

13. If you were comfortable 100% of the time, that might mean that someone else is uncomfortable 100% of the time.

14. We are a diverse nation. That means experiencing different things than we’re used to. That means being uncomfortable.

15. Help someone else be comfortable for a moment by sacrificing a moment of your comfort. collecting insights page 15

16. what are claimed to be the values most important ranking values in your country? what are the important most values for you personally? page 3

17. privacy spirituality openness equality relationship self-reliance group harmony freedom wild card results page 4 collecting insights page 5

18. a librarian away from home page 17

19. CQ building community library’s • understanding our own cultural identity and biases • looking inward and understanding our own thoughts, biases, behaviors, and cultural identity library’s • checking our cultural lenses • recognizing the ways in which cultural backgrounds differ and how they influence thinking, behavior, and assumptions • thinking globally • moving across boundaries and seeing the world from multiple perspectives • shifting perspectives • putting ourselves in someone else’s shoes and someone else’s culture

20. CQ building community • communicating interculturally • exchanging ideas and feelings, and creating meaning with people from diverse cultural backgrounds • managing cross-cultural conflict • addressing conflict among people from differing cultural backgrounds in an effective and constructive manner • understanding the dynamics of power • grasping how power and culture interrelate and the effect of power on how we see the world and relate to others • learning from and with others • working with others from diverse cultural backgrounds to accomplish certain tasks • crossing cultural lines as part of our journey

21. shaping GRPL training hiring culture change

22. shaping GRPL partnerships

23. pulling together things action plan page 18

24. Q A & Marla J. Ehlers Assistant Director mehlers@grpl.org 616.988.5402, x5460