1 / 6

Your Business, UX And CX: Where User Satisfaction Meets Customer Joy

Imagine you're using a phone app or a website. UX is all about how easy and enjoyable it is to use that app or site. It's like when you use an app, and everything feels smooth, buttons are where you expect them, and you're not confused about what to do. Designers who focus on UX want to make sure your experience using things is awesome.<br>Visit:- https://www.itsolutionssolved.com.au/blogs/post/user-experience-and-customer-experience

itsolutionssolved
Download Presentation

Your Business, UX And CX: Where User Satisfaction Meets Customer Joy

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. UX, CX  And Your Business: Where User Satisfaction Meets Customer Joy Curious about UX and CX? We've got your back! Learn how easy apps and awesome brand vibes make life better. Dive in for plain English, cool facts, and why caring about it, is a win-win. 

  2. User experience (UX): Imagine you're using a phone app or a website. UX is all about how easy and enjoyable it is to use that app or site. It's like when you use an app, and everything feels smooth, buttons are where you expect them, and you're not confused about what to do. Designers who focus on UX want to make sure your experience using things is awesome.

  3. Customer experience (CX): • Now, think about the whole journey when you deal with a company. It's not just about their product – it's about everything, from when you first hear about them to when you decide to buy. CX is like the vibe you get from a brand. It's how they treat you, how their ads make you feel, and even how helpful their customer service is. Companies that care about CX want to make sure every step of your journey with them is great.

  4. Why do these things matter? • Well, for businesses, it's like making sure you have a super fun time shopping or using their stuff. When companies nail UX, you enjoy their products more and might come back for more. When they ace CX, you feel happy dealing with them, and you might even tell your pals about them.Here's a cool fact: Companies that rock at CX can make a lot more money – like 52% more! And even a small 5% boost in how much you like their experience can make them earn 25% more

  5. User experience (UX):: • - Imagine you're shopping for shoes online. The store wants it to be easy, so they create a website that's like a treasure map – you find what you want in a snap! They even let you compare different shoes and see what others think. It's like having a shopping buddy who makes everything fun and simple. • - Now, think about using your banking app. You want to see your money, move it around, and pay bills without a headache, right? Well, banks with awesome UX make apps that are like your money sidekick. They even add cool stuff like reminders so you're always on track.

  6. Customer experience (CX): • - Ever been to a hotel? Imagine they're like your favourite hangout spot. They want you to feel super special, so they teach their staff to be friendly and helpful, like your pals. And guess what? They've got a club just for folks like you, where you get treats every time you visit – just like getting a high-five from your favourite place. • - Now, think about travelling. Airlines want your journey to be smooth sailing, from check-in to landing. They're all about making you feel good. They make the process easy and even give you cool stuff like Wi-Fi and yummy snacks because they know happy travellers are the best travellers. • So, when businesses put their focus on UX and CX , it's like they're working hard to make you smile. They're like fun friends who always know how to make your day. And guess what? You'll keep coming back for more good times, because who doesn't love having awesome experiences?

More Related