Service Management Automation

1. Service Management Automation Sharon Abarbanel Head of System Center Department @Yside Ltd.

2. Agenda • Orchestrator 2012 R2 – What’s new ? • Automation within Azure Pack • Service Management Automation • Automation & Service Delivery

3. Lets start… What's New in Orchestrator R2

4. Orchestrator 2012 R2 – What’s New ? • Updated: • Windows Azure Integration Pack • Integration Pack for System Center 2012 Virtual Machine Manager • New features: • Windows Server 2012 R2 is supported • System Center Integration Pack for Microsoft SharePoint • Service Management Automation web service

5. SMA Automation within Azure Pack Service Management Automation

6. Service Management Automation (SMA) • A new role in Orchestrator that allows you to execute PowerShell workflows of all PowerShell modules (PowerShell workflow engine) • Set of capabilities that enable you to automate services delivered with the new Windows Azure Pack • Enable service administrators to easily manage resources (Web Sites / Virtual Machine Clouds, Service Bus / SQL / MySQL) • Run and manage runbooks to integrate, orchestrate, and automate IT business processes

7. Service Management Automation (SMA) Web-based authoring Workflow automation Integration CMDB All ITEMS WEBSITE CLOUD 12 Ticketing Add bulk user accounts VIRTUAL MACHINE CLOUDS 12 Service ticket for failed resources Notify users of plan updates Billing SQL SERVER 9 Add additional SQL capacity MYSQL SERVERS 0 Management Systems Notifications 0 PLANS 12 USER ACCOUNTS 4 AUTOMATION 8

8. SMA components • Web Service • Connects to Windows Azure Pack • Distributes runbook jobs to runbook workers • Supports HTTPS • Enables security group to control access • RunbookWorker • Executes runbook jobs • Runs under a service account • PowerShell module • Enables Automation management by using Windows PowerShell cmdlets

9. SMA Architecture

10. PowerShell module • import-module Microsoft.SystemCenter.ServiceManagementAutomation • Get SMA Runbooks using standard parameters Get-SmaRunbook-WebServiceEndpoint "https://scor2.cloud.local" -Port 9090 • Start SMA Runbook using Name $connection = @{"WebServiceEndpoint"="https://scor2.cloud.local";"Port"=9090} Get-SmaRunbook@connection -RunbookName "My SMA Runbook" | Start-SmaRunbook @connection • Create new Schedule $StartDate = Get-Date $EndDate = Get-Date -Day 12 -Month 6 -Year 2023 Set-SmaSchedule -StartTime $StartDate -ExpiryTime $EndDate -Name "Schedule01" -ScheduleType "DailySchedule"

11. SMA workflow example

12. SMA Demo Invoking and Hooking

13. Service Manager Automation & Service Delivery

14. Flexible service delivery Approve request Provision service Self-service deployment request Access service catalog Process automation Access service catalog Self-service deployment request Approve request Process automation Provision service

15. Delivering a service end-to-end Service offering Request offerings Work item used to identify and classify standard IT services • Offering created by IT service provider that consumers request using the service catalog Contains one or more request offerings Based on a template Templates Minimize data entry by providing default values The service catalog • Standardize processes Step 6: Add Request Offerings to Service Offerings Step 1: Create Service Offering Step 2: Create service request template Step 3: Publish Service Offering Step 4: Create Request Offering Step 5: Publish Request Offering

16. SCSM Demo Service Delivery Integrating SCSM & SCO

17. Well… Thank you ! • Follow me on http://www.system-center.me • Technical Information: • Service Management Automation • http://technet.microsoft.com/en-us/library/dn469260.aspx • Windows Azure Pack • http://technet.microsoft.com/en-us/library/dn296435.aspx