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Business Service Automation

Business Service Automation. Brandon Atkinson Director BSA Business Development, EMEA. HP Software BTO centers. Our Approach to Business Technology Optimization. Business outcomes. STRATEGY. APPLICATIONS. OPERATIONS. Quality Management. Business Service Management. IT Service Management.

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Business Service Automation

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  1. Business Service Automation Brandon Atkinson Director BSA Business Development, EMEA

  2. HP Software BTO centers Our Approach to Business Technology Optimization Business outcomes STRATEGY APPLICATIONS OPERATIONS Quality Management Business ServiceManagement IT Service Management Business Service Automation Operations Orchestration | Release Control QualityCenter Project & PortfolioManagement Center Operations Orchestration Business Availability Center Service Management Center Client Automation Center PerformanceCenter CIO Office Operations Center Data Center Automation Center SOACenter Application Security Center Network Management Center Universal CMDB CTO Office SAP, Oracle, SOA, J2EE, .Net

  3. Why Business Service Automation? • LABOR UTILIZATION: • BSA massively improves labor utilization by: • Reducing time spent on low value maintenance tasks • Increasing time spent on high value strategic tasks With Business Service Automation

  4. Why Business Service Automation? RISK: BSA reduces the risk of downtime and non-compliance by automating task execution and compliance verification With Business Service Automation

  5. Why Business Service Automation? TIME TO MARKET: BSA accelerates time to market by provisioning services substantially faster and with greater consistency With Business Service Automation

  6. And so … CIOs are focusing here Spend less time on lower-value work, and more time on high-value work, by automating manual tasks Accelerate time to market by automating service provisioning Reduce risk of non-compliance and downtime by automating change execution

  7. Expected benefits Control Eliminate unauthorized, unapproved access and ability to change tominimize server downtime Compliance 80%reduction in time to perform audit and achieve compliance (regulatory, internal, industry standards…) Quality Eliminate70%of outages & security incidents caused by manual mis-configurations Speed Reduce change execution times by90% Cost containment Meet increasing business demands without adding more resources. Achieve server/admin ratios of 100+ 31 July 2014

  8. BSA’s approach to business service automation Automate elements Comprehensive automation for networks, servers or storage, spanning all tasks from provisioning and change management to compliance enforcement and reporting 1 1 Links to IT service management Automate networks 2 Automate common IT processes Establish runbook automation for common and repeatable IT processes across all infrastructure tiers, IT groups and systems 2 3 Automate servers Automate process Integrate management systems 2 4 3 Automate storage 2 Integrate element automation tools Integrated automation of all aspects of deploying and managing applications, servers, networks, storage and common processes across the entire data center 3 Links to business service management Links to application source control systems 3 2 Automate clients Integrate management systems Automate the entire business service with continuous control of each phase of the service lifecycle, across the data center and client end points, from automated operations to monitoring and ticketing 4 8 31 July 2014

  9. BSA Solution Review Operations Orchestration BSM Monitoring, Events,& Alerts ITSM Help DeskChange Requests ClientAutomation ServerAutomation NetworkAutomation StorageEssentials • Audit • Remediation • Reporting • All applications & components • Server, network, storage • Applications • Configurations • Patching • Software distribution • Discover servers, software network devices, & storage • Interdependencies • Configurations Service Automation Visualizer Service Automation Reporter HP Live Network Release Control uCMDB

  10. Example of Process Automation Closed Loop Incident Management ITIL/Incident and Problem Process View: 1 2 3 4 5 6 Create Change Request to implement change Troubleshoot problem to isolate root-cause Identify Service performance degradation Identify changes to be implemented Implement change and close CR Update CMDB What ACTUALLY happens MANUALLY: 4. Change implemented upon approval 1. Identify service performance issue 2. Gather data to identify root cause 3. Create CR to make change 5. Close change request 6. Update CMDB Monitoring System Configuration System Ticketing System CMDB High level of human effort and expertise required – different groups handing information and activities to each other. High potential for process variance. Potential for change control to be circumvented. The Problem

  11. Automated Process On Change Approval - Execute Run Book Resolution Process Incident Ticket Automatically Closed with FULL audit Trail Configuration Management Database Updated IT Monitoring Detects Application Degradation Execute Run Book Process to Diagnose Issue (Integrated with Root Cause Tools) Automatically Raise Request for Change Incident Ticket Automatically Raised Business Service Automation ITSM BSM Operations Orchestration Operations Orchestration Live Network Provisioning & Scaling Discovery Client Automation NetworkAutomation Server Automation Storage Automation Service Automation Visualiser • Discover servers, software network devices, & storage • Interdependencies • Configurations • Server, network, storage • Applications • Configurations • Patching • Software distribution • Audit • Remediation • Reporting • All applications & components • Servers & network devices • Software • Process-enabled storage provisioning Help Desk/ Change Management IT Monitoring Service Automation Reporter Configuration Management Database

  12. Example of patch management ITIL/Change Process View: 1 2 3 4 5 6 Identify Vulnerable Devices Change Impact Determined & Reviewed Change Request Closed with Comments Submit Change Request to CRB Change Implemented Update CMDB But the actual systems implementation is much more complex: 4. Change implemented — Identify the changed devices 1. Identify vulnerable devices—Did we get the right devices? 5. Close change request—Details of what actually happened recorded? 2. Submit change—Enough detail on proposed change to make a decision? 3. Change impact— What services get impacted? 6. Update CMDB—Updated in timely manner and correctly? Automation System Ticketing System Application Mapping CMDB Today’s Problem Multiple non-integrated systems and data stores, manually coordinated hand-offs → too slow and error prone

  13. Patch All 5000 Servers Simultaneously Close Change Ticket – Enable Alarms Assess Impacted Services Change Approved Orchestrate remediation Update CMDB Disable Alarms Raise Change Management Ticket – Send to Change Approvers Vulnerability Identified and Resolution Constructed Business Service Automation ITSM BSM Operations Orchestration Operations Orchestration Live Network Provisioning & Scaling Discovery Client Automation NetworkAutomation Server Automation Storage Automation Service Automation Visualiser • Discover servers, software network devices, & storage • Interdependencies • Configurations • Server, network, storage • Applications • Configurations • Patching • Software distribution • Audit • Remediation • Reporting • All applications & components • Servers & network devices • Software • Process-enabled storage provisioning Help Desk/ Change Management IT Monitoring Service Automation Reporter Configuration Management Database Automated Process

  14. HP Business Service Automation #1 in offering and strategy “In Forrester’s 80-criteria evaluation of DCA vendors, we found that HP leads the pack because of its breadth of solution in a very competitive DCA market.” Evelyn Hubbert, Forrester

  15. EDS – dramatically reducing operational costs The largest IT Automation deployment in the world uses HP • 60,000 servers and 18,000 network devices under management With HP • Provisioning improved by 92% • Patching improved by 99% • App deployment improved by 99% • $100M annual cost savings

  16. HP Business Service Automation Improve labor utilization, decrease risk, accelerate time to market Improve Labor Utilization • Decrease time spent on routine maintenance tasks, increase time on high-value strategic tasks • Reduce MTTR with improved visibility, decreased manual coordination, and automated task execution • Meet increasing business demands without increasing headcount Decrease Risk • Ensure compliance by enforcing policies, auditing tasks, viewing dashboard reports • Reduce errors by automating common tasks and eliminating manual hand-offs and coordination between teams • Reduce downtime by controlling who can change what Accelerate time to market • Provision new services more quickly through the creation of standardized offerings • Eliminate latency in provisioning process due to manual coordination 16

  17. Thank youBrandon Atkinsonbrandon.atkinson@hp.com

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