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PROTECTIVE SERVICES POLICE DEPARTMENT

PROTECTIVE SERVICES POLICE DEPARTMENT. PROTECTIVE SERVICES POLICE DEPARTMENT. W o rkplace V iolence A w areness Presentation PSP D Mission:

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PROTECTIVE SERVICES POLICE DEPARTMENT

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  1. PROTECTIVE SERVICES POLICE DEPARTMENT

  2. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation PSPDMission: TheProtectiveServicesPoliceDepartment’sMissionis toensureasafeandsecureenvironmentfor employees and visitors conducting business with the District of ColumbiaGovernment.

  3. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Presentation Objective: This presentation’s objectiveistoeducateallDistrictof Columbiaemployeesin order tominimizethelikelihood ofviolenceintheworkplacebybeingalert tothe indicatorsofworkplaceviolenceandthroughearly interventionmeasures.

  4. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Goals forDCGovernmentEmployees: •Understand the scopeof theproblem. •Create&maintainaviolencepreventionpolicy. •Recognizethewarningsigns of violent behavior. •Beprepared totaketheappropriate action.

  5. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation TrueorFalse: Q:Workplaceviolenceiscommittedbypeoplewhounexpectedly“snap”underpressure? A:False--Warningsignsarealmostalwaysdemonstrated. Q:Mostsituationswillresolvethemselves if givenacooling-off period? A:False--Theproblemwillnot justdisappear,nearlyall violent incidentsby employeesaretheresult of problems thathave been ignored.

  6. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation The FourTypesof WorkplaceViolence: • Violencecommitted bycustomersor clients. • Violenceassociatedwithcriminalacts. • Violenceamongco-workersormanagers. • Domestic violencethatcarries over intothe workplace.

  7. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation 1. Violence committed by customers or clients : •This category includescustomers,clients, patients, studentsand inmates. •These incidents occur largely in the health care industry,suchasnursinghomesorpsychiatricfacilities, wherethevictimsareoftenpatientcaregivers. •Policeofficers,prison staff,flightattendantsand teachersalso areexamplesofworkers whomaybeexposedtothis typeof violence.

  8. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation 2. Violenceassociatedwith criminalacts: •The perpetratorhas no legitimaterelationshipto the business or its employees. •Conveniencestoreclerks,taxidrivers,security guardsand“momandpop”store employeesareexposedto thistypeofviolence.

  9. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation 3. Violence amongco-workers or managers : •The perpetratoris anemployeeorformer employeeof thebusinesswhoattacksorthreatensanother employeeintheworkplace.

  10. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation 4. Domesticviolencethatcarries overintotheworkplace: •The perpetratorusuallydoesnothavearelationshipwith the businessbuthasapersonalrelationshipwiththeintended victim.

  11. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Warning Signs of Violence: •Direct or indirect threatsof harm • Intimidation,belligerence • Harassment,bullying • Numerousconflicts • Bringingaweaponto work • Inappropriate reference to weapons • Fascinationwithincidents of workplaceviolence • Extremechange in behavior • Stalking • Retaliation

  12. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation ResponsibilityoftheEmployee: •Respectallpersons • Refrainfromthreatening, harassing,intimidating,or dangerous behavior • Report threatsor violent acts • Cooperatewitheffortsto resolve concerns of workplaceviolence •Assess the situation • Let a supervisor or managerknow • Documenttheincident • CallSecurity ifan employee is demonstrating • violent behavior and safety may be compromised

  13. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation ManagementsResponsibility: SafeWorkingEnvironment The General DutyClauseof the OccupationalSafetyand HealthAct of 1970 describes anemployer’sobligationto address workplaceviolencein Section 5(a)(1)ofthe OSHAAct (1970), also referred to asPublicLaw91-596. The GeneralDutyClauseprovides that: “Eachemployershallfurnishtoeachofhisemployees employmentandaplaceofemploymentwhicharefreefrom recognizedhazardsthatare causingorarelikelytocause deathor serious physicalharmtoemployees.” (29 U.S.C.654(a)(1) (“OSHA:Archive”)

  14. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation OSHARecommendations: OSHAissuedthefollowingfiverecommendations to employersforworkplaceviolenceprevention. • Managementcommitmentto andemployeeinvolvementin preventing actsof violence; • Analyzingtheworkplacetouncoverareasof potential violence; • Preventingand controllingviolenceby designingsafe workplacesand work practices; • Providing violenceprevention training throughout the organization; 5. Evaluatingviolenceprogrameffectiveness (“OSHA:Archive,”1998,p. 3)

  15. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Policy Considerations: Purposeofaviolencepreventionpolicy •“Zerotolerance” for violence •Employeeresponsibility&involvement •Enhanced reportingand communications •Definingyour roleincommunicatingandpromotingthepolicy

  16. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation ExamplesofViolentorThreateningBehavior: •Verbal abuse • Harassment • Indirectthreats • Direct threats • Nonverbalthreats • Extremethreats • Violentactions

  17. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation GeneralSecurity Measures: •Keep securitydoors closed and locked • Donot shareID cards or security codeswith others • Followrulesforvisitors • Report unescortedstrangers • Report burned out orinadequatelighting

  18. PROTECTIVE SERVICES POLICE DEPARTMENT • WorkplaceViolenceAwareness Presentation • InterventionBeforeViolenceErupts: • •Dealwiththreateningbehaviorrightaway • Conductsafetyand policytraining • Routinelyamendandupdatepolicies • Createa“zerotolerance”corporateculture • Reviewthepolicywith problememployees • Discussthe situation withyour manager •Refer problem employeesforcounseling

  19. PROTECTIVE SERVICES POLICE DEPARTMENT • WorkplaceViolenceAwareness Presentation • InterventionFacetoFacewithViolence: • •Warn co-workers and clear the area • Callforassistance • Try to remain calm and polite • Establisheyecontact • Keepan eventoneof voice • Maintaina safedistance •Determineanescape route

  20. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Helping Victims ofViolence: •Getmedicalassistance for victims • Tellthemwhat is beingdonetoresolvetheproblem • Listen totheirconcerns •Helpthemget back towork

  21. PROTECTIVE SERVICES POLICE DEPARTMENT • WorkplaceViolenceAwareness Presentation • Workplace Violence Summary: • •Realizethatworkplaceviolenceisareal and presentdanger • Keepalertforsigns of trouble • Encourageemployeestotakesecurity measures • Takeimmediateactionto dealwiththreateningor violent behavior • Report all threatsor violent behavior • Helpvictims cope with theaftermathof violence

  22. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Temporary Protection OrdersInformation: •TheProtective ServicesPoliceDepartmentcanadvise/assist employees in obtainingTPO’s. • Atemporary protectionorder is anorder whereintheCourt findsthatthesafetyorwelfare of Petitioner and/or afamily memberisendangeredbyRespondentwithinthe meaningof D.C.Code16-1004(d) (1989).

  23. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Temporary Protection OrdersInformation: •TERRITORIALLIMITS: Theprotectionorder is normally limited to execution withinthe issuingdistrict, butmay extend outside the districtor stateupon order of thecourt. • ISSUEDBY:ASuperiorCourtjudgewillhearapetitioners caseand issues theprotectionorder after findingjustcauseforthe issuanceoftheorder.

  24. PROTECTIVE SERVICES POLICE DEPARTMENT • WorkplaceViolenceAwareness Presentation • Temporary Protection OrdersInformation: • •SERVEDBY:Theprotectionordershouldbeservedbyalaw enforcementoffical.TheProtectiveServices Police Department is here toassist you with this matter. • MANNEROFSERVICE:Service isaccomplishedbyserving thewithin-namedindividual(s)in person.Ifthepartyserved failsto comply withtheorder,therequesting partyorthecourt may pursuelegalaction.

  25. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation Temporary Protection OrdersInformation: •Failureto complywithanorderisa CRIMINALOFFENSE andcarriesapenaltyofuptosixmonthsinjailand/orafineof $1000. • Ifarespondentservedwithanorderfailstoappearatthe hearing on the civilprotection orderand adefault civil protectionorder is entered, theorder shallremain inFULLFORCEand effectuntil the civil protection order is served. • Whenthe civilprotection order is served, its terms and conditions willbe BINDING.

  26. PROTECTIVE SERVICES POLICE DEPARTMENT WorkplaceViolenceAwareness Presentation REMEMBER: IFYOU DON’TREPORTIT,WE CAN’TINVESTIGATEIT. • Allnon-emergencycrimesthatoccuronDistrictofColumbiaproperties,leasedorowned,shouldbereportedby callingthe PSPDUnifiedCommunicationsCenter on 311. • Ifyou think yourmatteris anemergencydial911

  27. PROTECTIVE SERVICES POLICE DEPARTMENT Thank You! Like Us on Facebook @ DC Department of General Services Follow Us on Twitter @DCDGS Follow Us on Google+ @ DC Department of General Services Visit our Website @ DGS.DC.GOV

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