E-learning course “ Management of tourist bureaus and trips organizers ”

1. E-learning course “Management of tourist bureaus and trips organizers” (within a framework of the project TEMPUS-Projekts 158739-TEMPUS-DE-TEMPUS-JPHES) DONETSK 2010

2. Annotation of the course«Management of tourist bureaus and trips organizers» Approaches to the management of tourist bureaus and trips organizers are theoretically and practically grounded. Realization conditions of their activity are determined. The directions of increase of efficiency of management of subjects in the field of tourism are considered

3. Target of the course improvement of the listener’s generalprofessional preparation using the e-learning methods of education, theory and practice studying of application of different approaches to the management of tourist bureaus and trips organizers and acquisition of knowledge and skills for their creation and functioning. Subject of the course general regularities of forming, functioning and development of management system of tourist business

4. Tasks of the course: • to introducelisteners the management theoretical and legal basis of tourist bureaus and trips organizers activity; • to characterize the conception of tourist product generalization, its life cycle, in particular to produce skills for development and calculation of tourist product cost; • to give knowledge concerning features of establishment of administrative relationships with the suppliers of tourist services for providing high-quality tourist service; • to acquaint listeners with basic approaches to marketing activity of tourist bureaus and trips organizers, including requirements of tourist product presentation; • to define principles of realization of personal policy in a field of tourism, including requirements concerning automation of manager's workplace; • to form abilities for a financial management of tourist enterprises; • to examine the features of process of making administrative decisions by chiefs of tourist enterprises; • to discover essence of tourist services quality and to define approaches to a creation of high-quality tourist product for achievement of enterprise competitiveness.

5. Result of the course «Management of tourist bureaus and trips organizers»: Listeners should be able to Listeners should know Listeners should understand and use essence, maintenance, determination of basic concepts of management of tourist bureaus and trips organizers; enforceability of functioning of the system of management of tourist bureaus and trips organizers, process of organization of tourist operators` work with the providers of tourist services, approaches to the forming of personnel management, theoretic bases of management of marketing and financial activity of tourist bureaus and trips organizers. manage the process of tourist product creation and realization, organize tourist operators` work with suppliers of tourist services, utilize tools of personnel management in particular facilities of financial and non-financial motivation; manage an assortment policy, to develop the publicity campaign of tourist enterprises; apply scientific government quality of tourist services bases in practical activity, utilize knowledge and skills for optimization of economic processes and improvement of effective activity of tourist bureaus and trips organizers; basical knowledge on a theory and practice of management of tourist bureaus and trips organizers

6. Control of gained knowledge and skills Target Group: Estimated Learning Hours: • 72 hours: • theoretic module – 36 hours; • practical module – 36 hours. • chiefsand workers oftourist bureaus and trips organizers, • students and graduates of Higher Educational Institutions that are interested in tourism, • employees of the State Administration units that are deal with the problems of tourism development, • workers of local informative tourist centers, • other interested people • ongoing monitoring provides: implementation of test and situational tasks; on-line discussion. • final check of knowledge: control task in the form of tests.

7. Curriculum of the course Specialization: «Management of organizations». Target Group: chiefsand workers oftourist bureaus and trips organizers, students and graduates of Higher Educational Institutions that are interested in tourism, employees of the State Administration units that deal with the problems of tourism development, workers of local informative tourist centers and other interested people. Duration: 2 weeks. Mode of study: e-learning.

8. Authors of the course«Management of tourist bureaus and trips organizers» M.M. Turianskaya Head oftheChairofManagement, DoctorinEconomics, Professor Member of the Academy of Economic Sciences of Ukraine N.I. Drokina Docent of the Chair of Management, Aspirant of the Institute on industrial economics of National Academy of Science of Ukraine S.S. Kravtsov Docent of the Chair of Management Aspirant of the Donetsk State University of Management

9. Work program of the course «Management of tourist bureaus and trips organizers»

10. E-learning course “Management of hotel and restaurant business” (within a framework of the project TEMPUS-Projekts 158739-TEMPUS-DE-TEMPUS-JPHES) DONETSK 2010

11. Annotation of the course «Management of hotel and restaurant business» A specific and conditions of hotel and restaurant business enterprises operating is determined. Organizational, administrative and technological activity bases of hotels and restaurants are described. The ways of increase of efficiency of organization and management of hotel and restaurant business enterprises are considered, which will provide their competitiveness in the conditions of market economy.

12. Target of the course training of hotels and restaurants staff using e-learning methods of education, acquaintance with the theory and practice of management of hotel and restaurant business enterprises and acquisition of abilities and skills of using of the basic tools and methods of making administrative decisions. Subject of the course general regularities of forming, functioning and development of the hotel and restaurant business management systems as an inalienable part of tourist business

13. Tasks of the course: • to introduce listeners the theoretical and legal bases of hotel and restaurant business management and examine modern requirements and measures of the operating and strategic management improvement of hotel and restaurant business enterprises; • to discover essence, value and requirement to the processes of quality control organization of hotel and restaurant business enterprises, in particular the specific of their marketable and material security formation; • to expose the main approaches to organization of personnel management, marketing and financial activity of hotel and restaurant business enterprises; • to describe modern types of management information technologies those are used in hotels and restaurants; • to form modern administrative thought and system of the special knowledge in hotel and restaurant business management; • to develop skills of the creative approaches to the using of modern methods and instruments of management of hotel and restaurant business enterprises in the conditions of market economy.

14. Result of the course «Management of hotel and restaurant business» listeners should : know:essence, maintenance, determination of basic concepts of hotel and restaurant business management; enforceability of functioning of the system of hotel and restaurant business management, organization of operating, strategic types of management of the enterprises of hotel and restaurant business, features of personnel management and management of delivery of services, specific of organization of marketing and financial activity, requirements for organization and functioning of security system and using of modern information systems of hotel and restaurant business enterprises management be able to:use the modern tools of knowledge and estimation of situations for making administrative decisions in the direction of perfection of hotel and restaurant business enterprises activity; plan and ground a demand for resources and logistical support of enterprises and their departments, analyze the financial state of enterprise and demand behavior for hotel and restaurant services

15. Control of gained knowledge and skills Target Group: Estimated Learning Hours: 72 hours: theoretic module – 36 hours; practical module – 36 hours. • chiefsand workers ofhotel and restaurant business, • students and graduates of Higher Educational Institutions that are interested in studying of hotel and restaurant business, • employees of the State Administration units that are deal with the tourism development problems, • workers of local informative tourist centers, • other interested people. ongoing monitoring provides: implementation of test tasks, situational tasks; on-line discussion. final check of knowledge: control task in the form of tests.

16. Curriculum of the course Specialization: «Management of organizations». Target Group: chiefs and workers of hotel and restaurant business, students and graduates of Higher Educational Institutions that are interested in studying of hotel and restaurant business, employees of the State Administration units that are connected with the problems of the tourism development, workers of local informative tourist centers and other interested people. Duration: 2 weeks. Mode of study: e-learning.

17. Authors of the course «Management of hotel and restaurant business» H.L. Zadneprovskaya Pro-Rector for scientifically-methodical work,  PhD in Economics, Docent of the Chair of Economics A.A. Gradinarova Deputy Headof the Chair of ManagementPhD in Economics, Docent of the Chair of Management V.G. Kulesh Aspirant of the Industrial Economics Institute of Ukrainian National Academy of Science Senior teacher of the Chair of Tourism organization

18. Work program of the course «Management of hotel and restaurant business»

19. THANK YOU FOR ATTENTION!!!