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Values and Core Services of IAEAPE Programs

This document outlines the value and core services provided by IAEAPE programs, including the ability to consult, share resources, and set a standard of excellence.

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Values and Core Services of IAEAPE Programs

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  1. Values and Core Services of IAEAPE Programs Tom Ruggieri, LCSW-C, University of Maryland Tom Waldecker, MSW, University of Michigan

  2. Purpose of Branding & Identifying Unique Attributes of an IAEAPE MemberProgram Allows your smaller program to be more competitive with the externals; Instantly adds the ability to consult with all of IAEAPE; Instantly adds the ability to share and receive resources from IAEAPE membership; Externals do NOT have the ability to share resources with their competitors! Set a standard of excellence not offered by competitors

  3. What IAEAPE Members Do That an External Wouldn’t Dare Do! • Share Policies; • Share Resources, including PP presentations, Brochures, Procedures, Marketing Ideas, etc.; • Consult on cases, with ideas from sometimes as many as 20-30 people; • Literally drive or fly to another IAEAPE member’s institution to assist in any way!

  4. How to Use Value Statement and Core Services • A guide for your own level of comprehensiveness; • Provides a level of consistency between us; • A reminder to your administration of your role within the University and the competitive nature of your EAP through your relationship with your IAEAPE colleagues; • A defense of your program in the midst of possible external takeovers;

  5. History Of Development • The Why’s – Examples-IAEAPE • Strategic Planning Committee Formed Spring 2009: • Donna Buehler, Dan Hughes, Ingrid Kraus, Patricia Demyan, Tom Ruggieri, Tom Waldecker • Agreement to develop an offensive strategy to strengthen and enhance internal EAP’s within Universities and other teaching institutions. • Agreed to promote value and brand – IAEAPE programs • Gathered input from membership via list serve • Value and Core service documents developed with focus on shared values uniqueness and strength.

  6. Value Statement of IAEAPE Programs • Articulates our principles which guides our development of core services; • It is our IAEAPE Mission Statement • These elements are spelled out more clearly in the Core Services

  7. Section 1: Services to Faculty and Staff • Particular focus on how internals can do it better: • Always face-to-face vs. 1-800-TALKTOME; • Flexibility to go beyond the prescribed number of sessions vs. externals who lose money if they do;

  8. Section 1: Services to Faculty and Staff, con’t. • Familiarity with and integration into the campus culture vs. canned orientations and presentations that work in any organization; • Other services that are generally too costly for externals, e.g. ELF’s, welcome programs, wellness & work/life programs, OD services and more;

  9. Section 1: Services to Faculty and Staff, con’t. • Access to IAEAPE members extends the breadth, reach and expertise of your program; • Dependent coverage of an internal is almost always included, whereas some externals charge on a per capita basis, sometimes charging more for dependents; • On/Near campus office allows for convenience; • Referrals from internals are routinely used (quality tested) and have a track record vs. an out of state provider trying to locate/matching a quality referral; • Substance abuse follow-up is essential, and takes time.

  10. Section 2. Services to Managers/Supervisors • You have the knowledge of how to help identify behavioral health issues in academic setting and how to help a supervisor coach and motivate faculty/staff. • Examples: • You know institutional resources and Provost staff, HR, Associate Deans, Chairs because of multiple committee participation, something for which externals would charge extra;

  11. Section 2. Services to Managers/Supervisors, con’t. • You partner with other departments, e.g. CISD; Change Management; Reorganizations; Conflict Resolvers Network: http://www.umd.edu/CRN/index.cfm

  12. Section 3. Services to the Organization • Knowledge of policy and programming in an academic setting; • Review unique behavioral issues in educational institution; • Provision of risk assessment & interventions; • Importance of collegial outreach; • Participation as appropriate in evaluation & research efforts & networking

  13. Section 3. Services to Organization, con’t. • You know how institution policies affect the behavioral health issues of staff, faculty and academic units. • Partner in risk assessment intervention strategies; • You own a part of responsibility for collegial outreach to improve health of organization.

  14. Section 3. Services to Organization, con’t. • How can you help the organization? • Non clinical services-help profile to the institution • Minimize work loss time

  15. Let’s Sum Up • Key decision makers and influential people need to know what you do; • Make sure your services include more than just clinical services; • Develop a web of interconnected supports throughout your institution; • Use IAEAPE regularly for your external support and as your “BACK UP”. • What have you done to make your program survive?

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