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Aravind Eye Care System. Case Presentation By Radha Shalini Srikanth Vanaja. VISION OF AECS. The vision of AECS is “To focus on improving the total health of the country”. ROLE OF OPERATIONS IN MEETING THEIR OBJECTIVE.
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Aravind Eye Care System Case Presentation By Radha Shalini Srikanth Vanaja
VISION OF AECS • The vision of AECS is “To focus on improving the total health of the country”
ROLE OF OPERATIONS IN MEETING THEIR OBJECTIVE • Their main goal must be to determine the most efficient and optimal methods of supporting patient care delivery which can be achieved through improving quality and efficiency of the available resources. • They must focus on managing patient flow - the movement of patients through a set of locations in a health care facility. • Have an organized and smooth coordination with pharmacy and laboratory.
Focus on proper transporting of patients and equipment. • Focus on labour productivity, reduce waiting lines, and generally improve the patient’s overall experience—all of which helps to improve the organization’s financial health • Flexibility in the working hours of the hospital. • Aim to develop “Decision support systems” for effective capacity planning in a hospital environment • Reduce the defect rate of the lenses.
What performance measures does AECS use? • Importance is given to Quality and safety needs • They set up factory so that they can focus on eye care • They provide similar services to both the paid and non-paying patients.
Should the performance measures be different for the two business models pursued by AECS?
What are the concern areas for AECS in realizing its vision? • To recruit and retain the doctors • To change the number of hours of working • To reduce the defects in the lenses