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Telework: Using WebCT as a Virtual Workplace

Telework: Using WebCT as a Virtual Workplace. Irene L.E. Mueller, Ed.D, RHIA Mary Teslow, MLIS, RHIA Health Information Administration Department of Health Sciences Ann Hallyburton, MLS Hunter Library. The Challenge. Rural WNC Limited internship sites HIM professionals willing

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Telework: Using WebCT as a Virtual Workplace

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  1. Telework:Using WebCT as aVirtual Workplace Irene L.E. Mueller, Ed.D, RHIAMary Teslow, MLIS, RHIAHealth Information Administration Department of Health Sciences Ann Hallyburton, MLSHunter Library

  2. The Challenge • Rural WNC • Limited internship sites • HIM professionals willing • BUT -- Contracts • Timeframe • Rejections • Negotiation • New requirements

  3. PPE Pain • How much pain? • Time crisis • Students at risk • FrustratedCoordinator • Challengeslikely to continue

  4. The Value-Added Response • What could we doin ONE month ? ! ? • To create an alternative • 12-day internship • With ongoing value Use what we had!

  5. The Innovation • Create a “Virtual Internship” • Telework focus • External online learning materials • Including: video, demonstrations,handbooks, and government resources • Librarian role • Role model telework environment • Pros and cons: employee and employer • Workstation design and ergonomics

  6. The Innovation • Using WebCT • Students and faculty already skilled

  7. The Opportunity • Role modeling emerging practice • e-Health environment and technologies • Reinforcing previous content • In a contextual simulation • Healthcare is increasingly using: • Telework & Teamwork • IDS with multiple sites • Digital communicationand Intranets forresource access

  8. Design Goals • Reinforce essential competencies • Communication skills • written, electronic, oral • Time management • Initiative • Business etiquette • Technology skills • Applying Junior year content • Metacognition, Self-awareness • Reflective journal

  9. WebCT Campus Edition

  10. Conditional Release WebCT Tools

  11. Day Assignments

  12. Day Sheet Example • Visit WestHealth’s Human Resource Department • Open and save the Employee Time Log • Complete today and subsequent days according to the instructions • Finished logs for each of the first two weeks are due the following Monday at 9:30 am (Post in the Drop Box area of HIA 483 WebCT course) • Open and save the PPE Orientation Certification Processfrom today’s materials in HIA 483. • Review carefully • Complete the following Modules: • Clinical Orientation Behaviors; Ethics; Bloodborne Pathogens • Prepare for a quiz on this material tomorrow • Visit WestHealth’s IT Services Dept. Open and save the Web Site Evaluation information • Complete the Website Evaluation for your acute care facility • Post your Website Evaluation in the HIA 483 WebCTcourse drop box by 3:00 pm today, 5/9.

  13. WestHealth

  14. WestHealth HI Department

  15. Course Management • Matrix • Map of the big picture (due dates, etc.) • Course site vs. WestHealth • File Management • File updating and naming • WebCT Tools • Conditional release, drop box, quizzes,teams, discussions (public and private)chat, journaling

  16. Not Usual DE • NOT the same as traditional distance education • Students clock in and receive daily assignments • They work all day witha lunch hour and breaks • Students cannot work ahead

  17. Lessons Learned • Short TAT: course end to grades due • Make larger project due sooner • Role of the “notebook” modified • Clarify expectations well before start • The schedule and behavior expectations • Assure students have technology • Hardware and software • High speed Internet access

  18. Benefits: Students • Application of professional content • Transition from junior to Senior year • Reflective Journal “I think this experience showed me thatI really did retain a lot more information than I would have guessed. It put the knowledge to the test…”

  19. Benefits: Students • Application of work competencies • Hands-on, practical, experiential • Computer-related, interpersonal • Understanding organizational context “…helped me to realize different standardsyou have when you are having a business conversation compared to the conversationsyou have with your friends on the phone.”

  20. Benefits: Students • Increasing student familiarity with • e-Health workplace and telework • Role-modeling emerging practice “The ability to meet deadlinesis one of the greatest challenges of a teleworker… with many different distractions.”

  21. Benefits: Students • Self-directed learning skills • Time management • Lifelong learning • Self assessment / Gap analysis “I … found out quickly that I needed to prioritize my tasks for each day so I would know which ones were of the most importance.” “I think this was successful in providing self-evaluations for everyone of what they did and didn’t learn in classes this year.”

  22. Benefits: Students • Students valued the experience and gained important insights • Self-awareness, appreciationfor positive teamwork • Management of teleworkers • Clarification of their job preferences “Overall, I feel like I have learned a lot from this PPE.I feel that I have learned a lot about myself, too.”

  23. Benefits: Faculty • Reduced stress • Internship alternative • More faculty control • vs. contract management frustration • Important insights • into alternative practice • Work in progress • Able to meet immediate needs • Improved with each iteration

  24. Unexpected Benefits • Increased student independence • Feedback • Clearer understanding of student strengths and needs • Increased WebCT sophistication • For faculty and students • Transferred to other WebCT courses

  25. The Summary • The Challenge • Creating an alternative internship • Limited time and resources • The Value-Added Response • WebCT site for telework simulation • Efficient for faculty time/effortfrom the beginning

  26. Crisis – Spring ‘05 1st Year – Summer ‘05 2nd Year – Summer ‘06 Results to Date • Work in progress

  27. Model for Others • Scalable • Adaptable to other disciplines • Librarian collaboration • Specialist in your discipline

  28. Telework Mgt Initiatives Organizations Workers with Disabilities Environment and Sustainability Simulation Technology Assessment of DE Web-SP WHISSL MERLOT Subjects e-Commerce Management Health Sciences Information Technology Additional Resources

  29. Questions Telework:Using WebCT as aVirtual Workplace • Contact Information: • Irene Mueller, EdD, RHIAimueller@email.wcu.edu Thank You

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