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Why knowledge management matters to the RAAF …

The retention of the right knowledge and the ability for subsequent generations of warfighters to build on that knowledge is the key to being an effective Air Force. Why knowledge management matters to the RAAF …. AIRCDRE John Blackburn, DGPP-AF Air Power Conference 2000.

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Why knowledge management matters to the RAAF …

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  1. The retention of the right knowledge and the ability for subsequent generations of warfighters to build on that knowledge is the key to being an effective Air Force. Why knowledge management matters to the RAAF … AIRCDRE John Blackburn, DGPP-AF Air Power Conference 2000

  2. Introducing Knowledge Management Into Complex Organisations Factors Essential for Success Who knows useful things, not many things, is wise – Aeschylus

  3. Overview • CDF Fellowship • Research tenure limited to 12 months • Presentation concentrates on work related to final report not DIT Ours is the age which is proud of machines that think, and suspicious of men who try to – H. Mumford Jones

  4. Problem Statement • Need for action driven by changes in environment • DER/DRP • Erosion of technological advantage • Stated pursuit of ‘knowledge edge’ • Development of Capability and Group Management Concept The reasonable man accommodates himself to the ways of the world. The unreasonable man attempts to get the world to accommodate itself to his ways. Progress depends on unreasonable men – George Bernard Shaw

  5. O O Theirs Ours A A O O D D Knowledge Edge Our highest capability development priority therefore is the ‘knowledge edge’, that is, the effective exploitation of information technologies to allow us to use our relatively small force to maximum effectiveness – Australia’s Strategic Policy 1997 Decision Superiority

  6. Capability & Group Management Concept Capability and Group Management Concept • Multi axis approach • Focus on outputs in terms of capability • Consider resources across all capabilities • Develop long term plans • Dynamic networked teams Knowledge resides in the user and not in the collection [of information]. It is how the user reacts to a collection of information that matters – Peter Drucker

  7. C2 Intel JISS ROMAN Spt People Information Sources RAAF Knowledge Management Concept JCSE Intranet Better, Faster Decisions SDSS Extranet Log CAMM RAAF Portal DRMS PMKEYS

  8. Knowledge Management … caters to the critical issues of organisational adaption, survival and competence in the face of increasingly discontinuous environmental change … Essentially, it embodies organisational process that seek synergistic combination of data and information processing capacity of information technologies and the creative and innovative capacity of human beings – Yogesh Malhotra

  9. Pilot Site AFHQ 100 users Tools Culture Structure ADFA CDF Fellowship Research AFHQ ‘Guinea Pigs’ RAAF KM Strategy Phase 2 • RAAF • ADHQ (?) • ACSS

  10. Constraints • Technical Architecture • DRN SOE – MS Exchange, NT4, IIS • Bandwidth limitations • Deployments……. • Dispersed data repositories • Operational Architecture • Balance RAAF vs Joint requirements • Not Canberra or garrison centric!

  11. Who did we talk to… • C3ID • DISG • DAO • META Group • Delphi Group • ASIO • Vendors / Consultants

  12. Where is this heading… • AFHQ Pilot Site • Decision Aug-Sep 00 • Move to other parts of Russell.. • ADSC Paper – CDF Fellowship • RAAF • Funding…?

  13. Lessons Learnt… • High level support critical • structural and cultural change • Resource requirements significant • tools, infrastructure and management • High rate of technological change • tools rapidly evolving • User requirements change • No ‘silver bullet’/corporate solution

  14. Questions Research should be fun rather than a grind and one should believe in its relevance and value – Peter Keen

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