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Good Practice in Client Consultation Forum

Good Practice in Client Consultation Forum . Thursday 15 th May 2008 2pm – 5pm . What Is Client Consultation?. More than just client feedback / input Involving clients (service users, carers etc) in Key decision making processes Service development / planning Service review.

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Good Practice in Client Consultation Forum

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  1. Good Practice in Client Consultation Forum Thursday 15th May 2008 2pm – 5pm

  2. What Is Client Consultation? • More than just client feedback / input • Involving clients (service users, carers etc) in • Key decision making processes • Service development / planning • Service review

  3. How Do We Currently Consult With Out Clients? • Annual questionnaire • Feedback not client consultation • Clients on Board / steering committee • Avoid tokenism?

  4. Why Do We Need To Consult With Clients? • Service Agreements • Indicate this is a mandatory expectation • Disability Service Standards • Clients have a right to have service input and to have a say in the development of service direction • Disability State Plan • Expectation that services create opportunities and provide support to client so meaningful participation can occur • Other Quality Standards • “Quality” can only exist if the service meets clients’ needs.

  5. What Are The Benefits? • We can ensure that the service is developing in a way which is relevant to clients; • We can identify service barriers; • We can create opportunities for clients so that the clients feel “valued” and be involved in the service; • Service development can occur in a way which is “client focused” and meets the changing needs of the clients.

  6. What Are The Challenges For “Meaningful” Client Consultation? • How do we support clients with cognitive impairments? • How and where do we start?

  7. Agenda 2.00pm – 2.10pm Josie Prioletti - Facilitator 2.10pm – 2.30pm Anne Brinsden (for Arthur Rogers- Executive Director Disability Services DHS) 2.30pm – 2.50pm Sally Jope - Consultant Community Services 2.50pm – 3.10pm Jodie Willmer - Chief Executive Officer Travellers Aid Society of Victoria 3.10pm – 3.25pm Questions from Audience 3.25pm – 3.45pm BREAK 3.45pm – 4.05pm Pauline Taylor - Program Manager Baptcare 4.05pm – 4.25pm Cath McNamara - Action for Community Living and Anthony Giles Peters - Australian Ventilators Users Network 4.25pm – 4.40pm Questions from Audience 4.40pm – 4.50pm Resources and Ongoing Opportunity for Discussion 5.00pm Close

  8. Anne Brinsden for Arthur RogersExecutive Director Disability Services DHS • DHS expectations in regards to client consultation

  9. Sally JopeConsultant Community Services • Development of ‘Consumer Participation Resource Kit 2008’ • Resources relevant to Disability services

  10. Jodie WillmerChief Executive Officer Travellers Aid Society of Victoria • Client Consultation regarding service review • Supporting clients to have meaningful input

  11. Pauline TaylorProgram ManagerBaptcare • From the beginning: client consultation regarding the commencement of a service • How to support clients with a cognitive impairment • Importance of a Client Consultation Plan

  12. Cath McNamaraAction forCommunity Livingand • Consultation above and beyond! Moving beyond consultation to consumer directed services Anthony Giles PetersAustralian Ventilator Users Network

  13. Where To From Here? • Research resources available • Training • Consider the development of a Client Consultation Plan or Policy • Network / chat with other agencies

  14. Next Forum Disability and Sexuality Forum Melbourne Wednesday 30th July Hume Global Learning Centre 2pm – 5pm Geelong Wednesday 6th August Geelong West Town Hall 2pm – 5pm

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