Control Center – SIP Trunk

1. Control Center – SIP Trunk Welcome to Control Center. The intent of this module is to provide an introductory view of the features and functionality available in the SIP Trunk portlet of Control Center.

2. Overview • SIP Trunk is presented in the VoIP service portlet. • A user must have one of the VoIP permissions on the user profile in order to access SIP Trunk components. • The following pages describe the respective elements of the service, and feature/functionality, in more detail. • Inventory • SIP Trunk Management • Route Plan Management • Telephone Number Management • Remote DID Number Management • PPU Locations • The Advanced Voice link is only of interest for customers with CenturyLink Managed VoIP service. • If your enterprise only has the SIP Trunk service, you should ignore Advanced Voice. • The Repair link simply navigates the user to the Repair manager to view/update or create trouble or change request tickets on SIP Trunk service.

3. Inventory The VoIP Inventory page displays the VoIP services your enterprise subscribes from CenturyLink. CenturyLink offers SIP Trunk, Managed VoIP and Integrated Access digital and analog trunks. To access your Managed VoIP and Integrated Access services, click on the Advanced Voice tab to access the login page for the IP Voice portal as shown on slide 4. To manage your SIP Trunk service, click on the Service ID you want to view and you will go to the SIP Trunk Management page as shown on slide 5. Note: the SIP Trunk service ID is essentially a “container” of the locations, trunks, Telephone Numbers, and Remote DID numbers that were provisioned under a particular service instance. You may have multiple service instances, depending on your particular implementation.

4. Advanced Voice Different from SIP Trunk, you can manage your CenturyLink Managed VoIP and Integrated Access services using the Advanced Voice tab. This launches a secondary application requiring a separate user name and password in a new browser window. If you need access or assistance with this site, contact your CenturyLink account representative.

5. SIP Trunk Summary After clicking on a SIP Trunk Service ID on the Inventory page (slide 2), the SIP Trunk Management summary page for that Service ID is displayed. All SIP trunk groups set up under this service instance are displayed. Each SIP Trunk is hyperlinked and upon click will take you to more detail about that trunk, as shown on slide 6. NOTE: Mouseover the SIP Trunk tab at the top of the page for a submenu enabling you to see and work with other components of this service such as route plans, telephone numbers, remote direct inward dial (DID) numbers, and locations. SIP Trunks are of two different types: usage based trunks for handling Outbound Long Distance, Toll Free, and Remote DID services have a D in the 10th character; “flat” trunks for handling local/bidirectional calls on regular telephone numbers have an L in the 10th character. By selecting trunk(s) with the checkbox to the left, you can use the Select Action menu to put a friendly name on your trunks or create a trouble ticket. mouseover

6. SIP Trunk Detail After clicking on a SIP Trunk from the SIP Trunk Management summary page, the SIP Trunk detailpage for that trunk is displayed. This page is view-only and intended to show the key attributes of how the trunk is presently configured. To return to the SIP Trunk Management summarypage, click on the View SIP Trunk List hyperlink in the upper left of the page.

7. Route Plans Your SIP Trunk service will be provisioned with initial route plans from original orders. These Route Plans control the manner by which CenturyLink delivers calls to your trunks (i.e., your Inbound traffic). Your Outbound traffic is controlled entirely by your configuration and how your equipment is pointed to your CenturyLink SIP Trunks. This page displays all route plans associated with your enterprise, regardless which Service ID you entered from the Inventory page. Each Route Plan Name is hyperlinked and upon click will take you to more detail about that route plan, as shown on slide 7. A route plan consists of one or more trunks. Route plans with multiple trunks include either a sequential or percentage allocation type of hunt sequence. From this page you can add a friendly description to your route plan, modify the hunt type, or create a new route plan involving one or more of the trunks on your enterprise.

8. Route Plan Detail If you clicked on a Route Plan Name on the previous page, you’ll be presented this page. Here you will see the member trunks on the route plan and the hunt sequence or percentage allocation controlling how calls are delivered using your trunks. By selecting trunk(s) with the checkbox to the left, you can use the Select Action menu to add or remove trunks on the plan, modify the hunt sequence or the percentage allocation, or delete the route plan. If you select the Delete action, there is an edit to check if any TNs or DIDs are presently using this route plan. If so, those numbers must be re-pointed to a different route plan before deletion of this one. Route Plans will typically be shown in CURRENT status, however, when changes are being made to a Route Plan, the status may reflect “UPDATE” until the change is complete and the page is refreshed.

9. Telephone Numbers If your service is provisioned with bidirectional telephone numbers (TNs), they will be displayed on this page. These TNs can make outbound local and long distance calls. All TNs are “anchored” to a primary place of use (PPU) location defined on your service. If you have multiple PPU locations defined, you must first select the location you wish to view from the respective State, City, and Address dropdowns. After selecting the location, you can further search and filter within that location using other search options provided. If the selected location has a high TN count, pagination controls are also available. The options on the Select Action menu are described on slide 10. You can edit an individual TN by clicking on that TN. The Edit Selected TN pop up window is displayed, as described on slide 12.

10. Telephone Numbers Options available on the Select Action menu: Add New TN(s) – allows you to request blocks of additional telephone numbers within eligible NPA-NXXs for this location. Disconnect TN – if you want to eliminate unused number(s) from your service. Edit TNs Individually – to quickly modify attributes on a single TN. Modify Multiple TNs – allows you to make the “same change” to multiple selected TNs.  Download to Bulk Load.xls – allows you download selected numbers and make changes en masse using a template spreadsheet. Bulk Load – allows you to upload mass changes made to TNs through on the template spreadsheet.

11. Telephone Numbers When you click on an individual TN on the Telephone Number Management page, the Edit Selected TN pop up window is displayed. (Note, there is some latency in this process.) As you start to change the information in the pop up window, the Cancel and Update buttons are activated. Click Update to save the changes you have made. TNs immediately preceding or following the selected TN from the list are also shown in this view, and you may click the up or down arrows to bring either of those numbers into “edit” mode.

12. Telephone Numbers When you select multiple TNs on the Telephone Number Management page, and then choose the Action of “Modify Multiple TNs” this pop up window is displayed. As you start to change the information in the pop up window, the Cancel and Update buttons are activated. This edit allows you to make the same change to multiple selected TNS in one transaction. With this edit tool, you may modify the Allowed Call Typesand/or change the Route Plan on the selected TNs. Click Update to save the changes you have made. These configuration changes will be pushed to your Network immediately in the background and typically completed within one or two minutes. Note the Status on TNs that have been modified may reflect “UPDATE” until the changes have completed and the page is refreshed.

13. Telephone Numbers Making Bulk Changes First, select the numbers on which you need to make changes by clicking the appropriate checkboxes. Next, Select Action – Download to Bulk Load.xls (and click Go) You will soon receive an e-mail with a spreadsheet file attached. Follow the Instructions provided on the second tab in the workbook to make changes on large quantities of numbers. You can assign users, modify allowed call types, or reassign routes on all selected numbers. This is intended to ease the editing and timing of your work. SAVE YOUR FILE locally prior to next step. To upload your changes, select the Bulk Load option. You will be prompted to identify your local file for the load process. Your file will be validated and, if all edits passed, the changes will be processed in background batch. You will receive an e-mail report with the results

14. DID Number Mgmt The DID Telephone Number Management page controls and functions are largely the same as those of regular telephone numbers. Remote DID numbers are inbound-only. You may or may not have Remote DID numbers in your service. RDIDs are used to enable you to provide local numbers in your markets for customers to call, but have those calls terminate remotely at, for example, your call center(s). The Select Action menu allows you to perform similar functions on the Remote DID numbers as those on regular Telephone Numbers.