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Retail Communications

Retail Communications. Workshop February 27, 2007. 2007 Retail Communications Agenda. Review and discussion of Templates Retail Release Retail Planned Maintenance Discovery of Retail Transaction Business Processing Failures Retail Transaction Business Processing Failures

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Retail Communications

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  1. Retail Communications Workshop February 27, 2007

  2. 2007 Retail Communications Agenda • Review and discussion of Templates • Retail Release • Retail Planned Maintenance • Discovery of Retail Transaction Business Processing Failures • Retail Transaction Business Processing Failures • Outage during Business Hours • Outage during Non-Business Hours • Identification and Tracking of Notices

  3. Retail Release

  4. Retail Planned Maintenance

  5. 2007 Retail Communications Discovery of Retail Transaction Business Processing Failures • How does ERCOT find issues? • ERCOT Commercial Operations • Alarms and alerts • Timing • ERCOT Business Owners • Analysis • Timing • Market Participant Contact • Account Manager contact • Helpdesk • When do we notice you? • In accordance with the proposed templates and as soon as it is reasonably possible after Client Services has knowledge of the event. • Unknown processing issues may not surface to anyone’s attention for long periods of time.

  6. Retail Transaction Business Processing Failures

  7. Outage During Business Hours (slide 1)

  8. Outage During Business Hours (slide 2)

  9. Outage During Non-Business Hours (slide 1)

  10. Outage During Non-Business Hours (slide 2)

  11. 2007 Retail Communications Tracking Market Notice Tracking Codes • Code each notice with a prefix • Wholesale = W • Retail = R • Market-Wide = M • Code Each notice with a unique identifier • A = First topic notice of a day • B = Second topic notice, so forth • Code each notice with the notice date • 022707 • Code each notice with a sequence number • 01, 02, 03, etc • Example • R-A022707-01

  12. 2007 Retail Communications Tracking Market Notice Tracking Codes • First topic Retail notice on February 27, 2007 • Initial Notice • R-A022707-01 • Follow-up same day • R-A022707-02 • Follow-up next day • R-A022707-03 • Second topic Retail notice on February 27, 2007 • Initial Notice • R-B022707-01 • Market-Wide and Wholesale Notice on February 27, 2007 • Initial Notice • M-A022707-01 • W-A022707-01

  13. 2007 Retail Communications Tracking

  14. 2007 Retail Communications Tracking

  15. 2007 Retail Communications Questions?

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