WRAP and the Internet

1. WRAP and the Internet Presented by Anne Frank <anne@wiredwizard.com> Northeast WRAP Conference Amherst, MA 21 July 2005

2. Overview • Getting Started • What can you do on the Internet? • Where can you get free Internet access? • Browsers and Searching • Email • Safety Issues • Brief Overview of Chat and Instant Messaging (IM) • Where to get more information • Summary

3. Getting Started • What do you need to get started? • Access to a computer that is connected to the Internet

4. Finding Free Internet Access • Where to look for free Internet access if you don’t have a computer: • Public libraries • Community Mental Health Centers • Some colleges/universities? • Where to look for free Internet access if you have a computer (though you have to put up with a lot of advertising): • www.netzero.com, www.juno.com

5. What can you do on the Internet? • Find information using internet browsers and search engines • Send and receive e-mail and subscribe to email lists • Communicate with other people • Distance learning • Shop

6. Browsers and Searching • Examples of Browsers • Internet Explorer • Netscape • Mozilla Firefox

7. Internet Explorer

8. Netscape

9. How to use a browser • URL (Universal Resource Locator) - address of information on the World Wide Web • Use HyperText Transport Protocol (http) or HTTP over Secure Sockets Layer (SSL), abbreviated https • http://www.sitename.com • https://www.sitename.com • Domain suffixes (e.g. “.com”) tell you the type of site or where it is located.

10. Important Domain Suffixes to Know • Anything not ending with these suffixes is definitely outside the US. Some of these, like .com, .org and .net, may be. Knowing where you are is the key to knowing how much to trust the information. • AC - Academic (same as .edu) • CO - Commercial (same as .com) • COM - Commercial • EDU - Educational Site in the U.S. • GOV – U.S. Government • INT - International • MIL – U.S. Military • NET - Network • ORG - Non-Profit Organization • ARPA – Research Organization • NATO – North Atlantic Treaty Organization

11. Internet Explorer example with Domain Suffix search

12. Search Engines • What is a “Search Engine”? • Enables users to search the Web • Uses keywords to find information • Modern version of a library “card catalog” • Features usually include: • Ranking of pages by how well they matched keywords • Suggestion of possible alternate search terms • Option to find similar pages • Results are often affected by sponsored advertising

13. Most Popular Search Engines? • Google (www.google.com) • Google (www.google.com) • Google (www.google.com) • Yahoo! (www.yahoo.com) • AltaVista (www.altavista.com) • Lycos (www.lycos.com)

14. Doing Research with Google Example 1 – Finding a Psychiatrist

15. Doing Research with Google Example 1 – Finding a Psychiatrist, continued

16. Doing Research with Google Example 1 – Finding a Psychiatrist, continued

17. Doing Research with Google Example 1 – Finding a Psychiatrist, continued

18. Doing Research with Google Example 1 – Finding a Psychiatrist, continued

19. Doing Research with Google Example 1 – Finding a Psychiatrist, continued

20. Doing Research with Google Example 2 – Finding Local Information

21. Doing Research with Google Example 2 – Finding Local Information, continued

22. Doing Research with Google Example 2 – Finding Local Information, continued

23. Doing Research with Google Example 3 – Getting Information from a Phone Number • Now click “Google Maps”

24. Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d • Click on “To here”

25. Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d • Enter starting address, click on “Get Directions”

26. Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d

27. Doing Research with Google Example 4 – Looking up Medication

28. Doing Research with Google Example 4 – Looking up Medication, continued • Type “Lithium” in the search box and press the Enter key

29. Doing Research with Google Example 4 – Looking up Medication, continued • Click on “Drug Information”

30. Doing Research with Google Example 4 – Looking up Medication, continued • Click on the top listing of “Lithium”

31. Doing Research with Google Example 4 – Looking up Medication, continued

32. Questions? • Getting Started • What can you do on the Internet? • Where can you get free Internet access? • Browsers and Searching • Email  this is next • Safety Issues • Brief Overview of Chat and IM • Where to get more information • Summary

33. Email • How can you get a free email account? • If you already have an email account, what do you need to know to set it up on your computer? • How do you subscribe to an email list? • Example: finding and subscribing to mental-health-recovery@yahoogroups.com

34. Email • Where can you get a free email account? • Google keywords: free email • gmail.google.com • www.yahoo.com • www.hotmail.com • Many, many others • These can all be used through browsers

35. Setting Up an Email Client • What if you have an email account and want to set up an Email program (also known as a client)? • Common, popular Email programs: • Outlook • Outlook Express • Eudora • Mac OS X Mail • Netscape • Mozilla, Mozilla Thunderbird • Opera, Pegasus, Lotus Notes… others?

36. Setting Up Email, cont. • These items will usually be supplied by your Internet Service Provider (ISP), but… What do they really mean? • Account Name • User Name • Password • Incoming Server Name • Incoming Server Type • Outgoing Server Name

37. Setting Up Email, cont’d • Let’s look at the easy ones first… • Account Name • This is going to be the full email address, and will look something like: UserName@domain.extension, for example, anne@wiredwizard.com • User Name • This is just the part before the @, so in the example here, would just be anne • Password • This is whatever was assigned or chosen as a password when the email account was created.

38. Setting Up Email, cont’d • Now for the trickier ones… What’s a Server and what do these mean? • Incoming Server Name • Incoming Server Type • Outgoing Server Name

39. Setting Up Email, cont’d • Servers are computers that are set up to service requests. In overly-simplified terms, they are out there waiting for “clients” to ask them to do something. They typically hold on to large amounts of data, can search through the data, pass requests on to other servers, and talk to each other through well-defined rules called protocols.

40. Setting Up Email, cont’d • An email server typically uses a couple of different protocols, one called Simple Mail Transfer Protocol (SMTP), and one called Post Office Protocol (POP). SMTP is used by the email program on your computer to hand mail off to the email server. POP is used by the email program on your computer to retrieve your email from the server. Some servers use a different protocol called IMAP (the Internet Message Access Protocol), to retrieve your email from the server, but the information needed is exactly the same.

41. Setting Up Email, cont’d • Incoming Server Name • typically mail.domain.extension or pop.domain.extension • e.g. mail.registeredsite.com, pop.east.cox.net • Incoming Server Type • Usually POP3 • IMAP more common on University/College systems • Outgoing Server Name • Typically mail.domain.extension or smtp.domain.extension • E.g. smtp.east.cox.net, smtp.idt.com, mail.madethisup.com

42. Subscribing to Email Lists • What is an Email list? • Electronic mailing lists are a special usage of email that allows for widespread distribution of information to many Internet users. Software is installed on a server which processes incoming email messages and distributes the message to all users subscribed to the mailing list.

43. Subscribing to Email Lists, cont’d • Where to start looking: • www.yahoogroups.com • www.lsoft.com/catalist.html • http://groups-beta.google.com/ (new feature of Google) • Google keywords: email list

44. Subscribing to mental-health-recovery@yahoogroups.com • Go to www.yahoogroups.com • If you haven’t already joined www.yahoogroups.com, follow the instructions to create a user id and password. This will give you full access to all of the web-based features of the group. These features include: • Changing how your emails are delivered. You can stop your email, get all your emails in one “Digest” each day, or get individual email. If you join yahoogroups, you have control.

45. Subscribing, continued • Ability to read and respond to email from the web-based interface. • If you prefer not to be a member of yahoogroups, you can subscribe by sending a blank email (one with no message or subject) to mental-health-recovery-subscribe@yahoogroups.com

46. Subscribing, continuedjoining yahoogroups

47. Subscribing, continuedjoining yahoogroups

48. Subscribing, continuedjoining yahoogroups

49. Internet Safety • Basics • What is Phishing? • What is Spoofing? • Avoiding Scams • Ways to avoid being Spoofed • More Spoofing • Virus Protection software • Email Attachments • Firewalls

50. Internet Safety • Usernames & Passwords • When you register with different sites, you will generally pick a username and a password. • Write down the site name, username, and password and keep the information in a safe place (NOT on your computer). • Get in the habit of doing this each time you register with any site. • This way if something happens to your computer, you still have the information. • Protect your password information, since most people use the same password in a lot of places. If someone knows your password for one site, they might be able to use it to get at more personal information at another site.