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Team 7

Tuukka Leppänen Miia Montonen Tuulikki Pöllänen. Team 7. Selection Techniques. Hiring decision. Medical examination. Supervisory interview. Preliminary selection in HR Dep. Background investigation. Employment tests. Initial interview in HR Dep. Application Review. Selection process.

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Team 7

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  1. Tuukka Leppänen Miia Montonen Tuulikki Pöllänen Team 7 Selection Techniques

  2. Hiring decision Medical examination Supervisory interview Preliminary selection in HR Dep. Background investigation Employment tests Initial interview in HR Dep. Application Review Selection process

  3. CEO Requirements • Doctor’s degree in field of business. • 10 years of work experience (internationally). • Speak a minimum of two languages fluently • (Russian, Estonian, Latvian, Lithuanian). • Have the ability to relate with cultures. • Be able to make decisions. • Mobility (not across functional borders).

  4. Master’s degree. 5-10 years experience (Internationally). Strong analytical and leadership qualities. Managing skills. Languages and computer skills. Commitment to company. Requirements for VP‘s

  5. CEO and VP Selection • Excecutive search firms, headhunters, do the preliminary selection • Supervisory interview done by the headquarters • Nondirective, panel interview • Followed by medical examination (outsourced) • Hiring decision done by headquarters

  6. Qualifications of Country Managers • Masters degree in Business / Marketing or Management • Sufficient working experience • Leadership skills • Ability to work under pressure • Ability to work flexible / extended working hours • Must be ready to move to another country • Fluent in Finnish, English and Russian (Swedish)

  7. Qualifications of Regional Managers • Bachelor (Master’s) degree in Management or equivalent • Some working experience • Knowledge of team motivation techniques • Preferably ready to move to another country • Excellent skills in Communication and Presentation • Fluent in Finnish and English, (Russian, Swedish)

  8. Qualifications of Facility Managers • Bachelor´s degree (equivalent) • Knowledge of the service industry • Ability to work individually • Local languages skills and basics in English • Highly flexible availability

  9. Selection • Country and Regional Managers are selected by HR department of Headquarters • Facility managers are selected by country’s own HR department • In application review, candidates are put in order of best qualified • Resume, cover letter, and BPOAmoco’s application forms are used • Structured interviews • 3 sections: situational interview, job knowledge, and worker requirements • Employment tests are outsourced

  10. Selection • In background investigation references and work history are checked • Preliminary selection for second round • Supervisory interview • Panel interview • Questions depend on the requirements of the position • Medical / drug testing outsourced • Hiring decision

  11. Interviews • Example questions for CEO applicant • ”Tell us more about your experiences about your last job?” • ”Tell us about your experiences in multinational corporations?” • Example questions for country, regional and facility manager applicants • Round 1, structured • “Where do you see yourself in three years?” • ”Why would you be the best candidate for this position?” • Round 2, BDI • ”Tell us about a specific situation when you have proved your leadership/teamwork skills?” • ”Tell us about a conflict you have had to cope with during your career?”

  12. Selection Schedule • PositionSelection done by • CEO BPO Headquarters • VP’s CEO and Headquarters • CM HR department of Headquarters • RM CM and HR department of HQ • FM Country’s own HR department

  13. Cost • Outsourcing selection process reduces personnel needs and expenses in HR department • By doing the selections right on the first time, time escalation costs are avoided

  14. Validity and Reliability • Using all these steps in the process of selection all ”can-do” and ”will-do” factors are assembled and weighed systernatically. So, the final decision can be based on the most reliable and valid information • More than one interviewer at supervisory interview leads to more reliable results

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