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Unit 4 Making Reservations

Unit 4 Making Reservations. Teaching Objectives:. To understand hotel ads To get to know some knowledge about hotels ask students to find out the words and expressions used for making reservations and checking in or out at a hotel

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Unit 4 Making Reservations

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  1. Unit 4 Making Reservations

  2. Teaching Objectives: • To understand hotel ads • To get to know some knowledge about hotels • ask students to find out the words and expressions used for making reservations and checking in or out at a hotel • To be able to use some useful expressions about making reservations and checking in or out at a hotel

  3. Part I Leading in • Pre-class Work • Warming up for the new class

  4. 1. Pre-class Work 1)Preview advertisements made by hotel 2)Find out the words and expressions to talk about Hotel Ads

  5. Holiday Hotel Guest Services Guide Fax (801) 359-2859 Reservations 800-466-8356 ※ 109 Rooms ※ Newly Renovated (重新装修) ※ Free Local Calls ※ Free Breakfast ※ Outdoor Pool ※ Ski Area Nearby ※ Non-smoking Rooms ※ Children Stay Free ※ Coffee Available from 6:00 a.m. to 10:00 a.m. ※ Office is Open 24 Hours Sample 1

  6. reservation [ .rezə‘veiʃən ] n. 预定 Meaning: arrange for and reserve (something for someone else) in advance e.g. I'd like to make a reservation. 我想订票。 reserve [ ri‘zə:v ] vt. 保留,预订,延期 Meaning: something reserved in advance (as a hotel accommodation or a seat on a plane etc.) e.g. Please reserve a seat for me. 请为我预定一个座位 *

  7. Village Green InnInformation for guests in Room 125:1personper day$502persons per day$653persons per day $704persons per day$75　　◎Please do not leave pets unattended in rooms. 　　◎Check-out time: 11:00 a.m. ◎Please leave key in room when checking out. 　 ◎All jewelry (首饰) and other valuables must be checked at the reception; otherwise, the proprietor(业主) will not be responsible for any loss. 　　 ◎Kindly report any inattention (怠慢) on the part of any employee to the management. Sample 2

  8. inn[ in ]  n. 客栈,小旅店 Meaning: a hotel providing overnight lodging for travelers e.g. It was raining; they had to stay in the inn the whole day. 下雨了，他们不得不在旅馆里待了一整天。 • rate n.[ reit ] n.价格v Meaning: amount of a charge or payment relative to some basis e.g. advertising rates 广告费 insurance rates 保险费 • unattended adj. [ 'ʌnə'tendid ]  Meaning: lacking accompaniment or a guard无随员的,无侍从的,无伴的 e.g. unattended luggage 无人看管的行李 an unattended fire. 没有注意的火灾

  9. 2. Warming up for the new class When you travel, most often you have to make reservations at a hotel, therefore you must know how to book a hotel room and how to check in or check out at a hotel. They are quite useful and important pieces of information and this unit will tell you how.

  10. Sample 1 I Would Like to Book a Double Room R: Holiday Hotel, Reservations. May I help you? G: Yes. I would like to book a double room for my family.  R: All right. For which dates, please? G: Next weekend. That is for May 18th and 19th. R: Let me check if we have a room available then. Oh, yes, we do. G: Good. I would like to have a non-smoking room.

  11. Sample 1 I Would Like to Book a Double Room R: There are many non-smoking room available in our hotel. May I have your name, please? G: Charles Wilson.By the way,do you have any golf course nearby?  R: Sorry,but we have a swimming pool,and we provide some other services. G: That’s fine.Shall I send you a deposit? R: No,you don’t have to. You may pay on arrival.

  12. Check-in procedure background When you want to check in a hotel, you must show your passport. Check-in procedure is mostly handled in the hall. You must take good care of jewelry and other valuables and take the passport and travelers’ check with you at any moment, even when you have a bath. If you lose them, you won’t able to do anything.

  13. Sample 2 I Have a Reservation with You L: Hello, who’s calling please? R: Good evening! Welcome to Village Green Inn. What can I do for you? G: I have a reservation with you. R: May I have your name please? G: Tom Addison. R: Yes, Mr. Addison. May I have a look at your passport, please? G: Ok, here you are. R: Would you please fill out the registration form? G: All right. What’s the rate for one person per night?

  14. Sample 2 I Have a Reservation with You R: $69. G: Do you accept traveler’s checks? R: Sure. Here is the key card to Room 4312. The bell-man will show you the way. G: Thanks. I will be leaving tomorrow. When shall check out? R: Any time before 11:00 a.m. G: All right. I will remember that.

  15. Checking Out Background When you check out, the bell-man can pay special attention to the matters as follows: • 1)They will check whether you have paid the deposit for reservation or not. • 2) They will check whether you enjoy discount or not. • 3) They will remind you of returning you room key to the reception desk. • 4) If you use the travelers’ check, you must sign at the Casher’s counter.

  16. Check-out 客人办理结帐过程： • 我想退房。 I’d like to check out. • 我想现在结帐。 I’d like to pay our bill now. • 请给我结帐，好吗？ Would you please close my account ? • 我可以付旅行支票吗？May I pay by traveler’s check ?

  17. Check-out 接待员办理退房过程： • How will you pay your bill, cash or credit card ? 你要怎么付帐，是现金还是信用卡？ • I’m sorry, but we’re not allowed to accept personal checks. 很抱歉，我们不接受个人支票。 • I’m afraid we don’t accept credit cards. 我们恐怕不接受信用卡。 • Here is your bill, sir. That makes a total of $660. Please check it. 这是你的帐单，先生。总共660美元，请复核。 • We hope you’ve enjoyed your stay here and have a good journey. 希望你们在我们这儿过得愉快。祝一路顺风。

  18. Assignment: 1. Practice the dialogues on Page 57 in the textbook in groups, and try to further them. 2. Fill in the blanks on Page 58 in the textbook

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