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What shape is your system? Convex and concave management

What shape is your system? Convex and concave management. Philip Davies Deputy Director-General, System Policy & Performance, Queensland Government, Department of Health Adjunct Professor, Faculty of Health, QUT Adjunct Professor, School of Business, UTS. Establishment of HHSs.

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What shape is your system? Convex and concave management

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  1. What shape is your system?Convex and concave management Philip Davies Deputy Director-General, System Policy & Performance, Queensland Government, Department of Health Adjunct Professor, Faculty of Health, QUT Adjunct Professor, School of Business, UTS

  2. Establishment of HHSs

  3. Service agreement • Activity • Funding • KPIs • Performance management framework

  4. 2012/13 Surplus (Unaudited)

  5. Actual vs planned activity

  6. HHS performance 2012/13

  7. National Emergency Access Target

  8. West Moreton HHS – NEAT

  9. Category 1 - Treated in time

  10. Success secrets • Burning platform • Status quo was not an option • Government commitment • Increased local autonomy • Role of Board Chairs • Reputational risk and ‘skin in the game’ • Clear, unambiguous performance expectations • Good data • Close but unobtrusive monitoring • Freedom to make structural changes

  11. FTE staff in HHSs

  12. HHS monitoring SAFETY DIRECTIVES FTE NEAT NEST FINANCE

  13. Convex management Tight-loose-tight Specify Deliver Monitor

  14. Concave management Loose-tight-loose Specify Deliver Monitor

  15. Convex management Tight-loose-tight Specify Deliver Monitor

  16. Convex management Government officials Service providers Tight-loose-tight Public Specify Deliver Monitor Politicians

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