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What shape is your system? Convex and concave management. Philip Davies Deputy Director-General, System Policy & Performance, Queensland Government, Department of Health Adjunct Professor, Faculty of Health, QUT Adjunct Professor, School of Business, UTS. Establishment of HHSs.
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What shape is your system?Convex and concave management Philip Davies Deputy Director-General, System Policy & Performance, Queensland Government, Department of Health Adjunct Professor, Faculty of Health, QUT Adjunct Professor, School of Business, UTS
Service agreement • Activity • Funding • KPIs • Performance management framework
Success secrets • Burning platform • Status quo was not an option • Government commitment • Increased local autonomy • Role of Board Chairs • Reputational risk and ‘skin in the game’ • Clear, unambiguous performance expectations • Good data • Close but unobtrusive monitoring • Freedom to make structural changes
HHS monitoring SAFETY DIRECTIVES FTE NEAT NEST FINANCE
Convex management Tight-loose-tight Specify Deliver Monitor
Concave management Loose-tight-loose Specify Deliver Monitor
Convex management Tight-loose-tight Specify Deliver Monitor
Convex management Government officials Service providers Tight-loose-tight Public Specify Deliver Monitor Politicians