February 25 and 26, 2013

1. SIDES Overview February 25 and 26, 2013

2. Purpose of the Webinar • Why and What is SIDES • Who is Using it • Current Statistics • Review of the Various Formats • Review of Code 99 • Review of the Administrative Reports • Current SIDES Activities • Review of SIDES Website

3. CY 2011 National UI Benefit Payment Accuracy • UI benefits paid: $ 47.9 Billion • Benefits Overpaid: $ 5.1 Billion (10.67%) • Top Causes of Overpayments: • Working & receiving benefits • 32.0% of overpayments • $1.6 Billion Dollars • Incorrect Initial Eligibility Determinations (Reason for job loss) • 21.1% of overpayments • $1.1 Billion Overpaid due to Separation issues

4. Initial Eligibility Determination Performance • Separation Determination Quality CY 2011 • Determinations scoring 95 points or more: 66.4%. (Criterion 75%) • 29 States failed to meet the quality criterion • Separation Determination Timeliness CY 2011 • Separation Determinations issued within 21 Days: 63.2%*. • 41 States did not meet the 21 Day timeliness for Separations *Nonmonetary Determination Timeliness ALP = 80%

5. What is SIDES? • Computer to computer exchange: • Web Services - SIDES • Web Site – SIDES E-Response • Single Point of Contact • Secure exchange • Authentication Certificates • Encrypted records and files • Data Standards • Standard Formats for data elements • Edits, Validations, Business Rules • Technical Standards • Open design following industry standards • Compliant with W3 standards

6. General SIDES Infrastructure

7. Benefits of UI SIDES • Standardization of Information Requests – One format for states and employers • Faster transit times (outbound and inbound) which reduces time pressure for both states and employers • Guaranteed receipt/Confirmation of receipt • Improves Timeliness and Completeness of UI Responses Saving Millions $ in Overpayments, erroneous employer charges, and ultimately UI tax rates. • Single point of contact for both states and employers • Reduce follow-up phone calls - Increase % of determinations made w/o further contact.

8. Benefits of UI SIDES (cont.) • Electronic storage & retrieval • Reduced amount of postage • Reduced amount of paper generated • Reduced staffing to handle paper forms • Reduced scanning/imaging expenses • Eliminates legibility concerns of manual forms • Reduces the number of appeals file • Automatic issue creation (Hidden Separations) • Reduced reconsidered determinations

9. Production Summary – Separation Information • SIDES transactions - Through 1/31/13 • 1,053,221 requests for separation information • 1,019,044 separation responses • Response Statistics – Through 12/31/12 • 99.95% of cases were timely responses • .04% of cases were late responses • .01% of cases had no response (most due to state duplicate start-up issues) • 5.39% are code 99 - Employer has no further information about this Separation • Percent of Amended Responses for 12/2012 – 1.06% • E-Response transactions - Through 1/31/2013 • 1,394,834 requests posted • 68,384 responses

10. UI State Information Data Exchange System (SIDES)Separation Information Exchange WA ME MT ND MN OR ID WI SD NH NY MI WY VT IA PA NE NV OH MA IN IL UT WV CA CO VA RI KS MO KY CT NC TN OK AZ AR SC NM NJ GA AL MS DE TX LA MD AK FL DC HI PR VI As of January 31st, 2013

11. UI State Information Data Exchange System (SIDES)E-Response Employer Website WA ME MT ND MN OR ID WI SD NH NY MI WY VT IA PA NE NV OH MA IN IL UT WV CA CO VA RI KS MO KY CT NC TN OK AZ AR SC NM NJ GA AL MS DE TX LA MD AK FL DC HI PR VI As of January 31, 2013

12. UI State Information Data Exchange System (SIDES) Earnings Verification Exchange WA ME MT ND MN OR ID WI SD NH NY MI WY VT IA PA NE NV OH MA IN IL UT WV CA CO VA RI KS MO KY CT NC TN OK AZ AR SC NM NJ GA AL MS DE TX LA MD AK FL DC HI PR VI As of January 31, 2013

13. Employer / TPA Status Separation Information - Web Services

14. Governance

15. UI SIDES Infrastructure and Data Exchange Applications

16. Separations Format

17. SIDES E-Response Screen Shots – Separation Information • E-Response Website Welcome Page

18. SIDES E-Response Screen Shots – Separation Information • Log In Page

19. SIDES E-Response Screen Shots – Separation Information • Separation Information Requests Screen

20. SIDES E-Response Screen Shots – Separation Information • Creating a Response

21. SIDES E-Response Screen Shots – Separation Information • Additional Claimant Information Request

22. SIDES E-Response Screen Shots – Separation Information • Employment Information

28. SIDES E-Response Screen Shots – Separation Information • Attachments

29. SIDES E-Response Screen Shots – Separation Information • Submission

30. SIDES E-Response Screen Shots – Separation Information • Confirmation

31. SIDES E-Response Screen Shots – Separation Information • Amending a Submitted Response

32. Earnings Verification Format

33. Earnings Verification Format

34. Earnings Verification Format

35. Earnings Verification Format

36. Earnings Verification Format

37. Earnings Verification Format

38. Monetary and Potential Charge Format

39. Monetary and Potential Charge Format

40. Monetary and Potential Charge Format

41. Monetary and Potential Charge Format

43. SIDES Employer Web Site

44. SIDES Employer Web Site

48. SIDES Administrative Reports