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Performance and Availability Monitoring with Tivoli and Netcool

Performance and Availability Monitoring with Tivoli and Netcool. J ørgen Krog Sales Manager Automation IBM Tivoli. All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice. Statement Of Direction And Intent.

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Performance and Availability Monitoring with Tivoli and Netcool

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  1. Performance and Availability Monitoring with Tivoli and Netcool Jørgen Krog Sales Manager Automation IBM Tivoli Tivoli Live ! All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

  2. Statement Of Direction And Intent • All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice • This presentation represents our current goals and objectives • Our development teams are now studying the product source code • We are listening to customers’ views on the future directions of our solutions Tivoli Live !

  3. Session Agenda Performance and Availability Monitoring • Enhanced Value from Combined Solution • Product Roadmap and Convergence • End Goal or The Final ! Tivoli Live !

  4. IT CRM & Business Management Service Delivery& Support ServiceDeployment InformationManagement BusinessResilience IT Process Management Products IT Service Management Platform Change and ConfigurationManagement Database IT Operational Management Products Server, Device and Network Management StorageManagement SecurityManagement Business ApplicationManagement Netcool Can Add Significant ITSM Value IBM IT Service Management Best Practices Customers can benefit by adding Netcool’s leading management capabilities: • Ultra-scalable event correlation for consolidated operations management • Service problem avoidance through trending and real-time BSM • Enhanced monitoring and broad integration capabilities • Real-time security information management to enable NOC/SOC convergence • End-to-end service management for emerging converged IP services • World class network management, including deep discovery and mapping to CCMDB • Extends Tivoli IT Process Managers with real-time, end to end network information Tivoli Live !

  5. Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management IBM and Micromuse together help clients efficiently and effectively manage IT Services in support of business goals. IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives • Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency • Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint service-affecting issues • IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e.g., VoIP) • Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations Tivoli Live !

  6. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Dashboards Policy Warehouse TEPfor operations ProcessManagers TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WAS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Live !

  7. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Combined Value • Broader Network Layer 1-3 discovery • Portfolio Leverages Integration into TADDM • Enhanced CCMDB with Broad Layer 1-7 Discovery and Dependency Mapping Dashboards Policy Warehouse TEPfor operations ProcessManagers TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Live !

  8. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Combined Value • Integration to TEP as Single Interface for Visualization of IT Operations in a Service Context • Enhanced Lightweight Web interface • End to End Data Consolidation, Display and Retention • Integrated Workflow Based Process Management Products TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Live !

  9. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Combined Value • Scalable, Next Generation BSM architecture • Real-Time and Historical SLA Tracking and Reporting • Enhanced Visualization and KPI’s for Both Business and Operations TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Live !

  10. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Converged Event Manager Impact Event Structures Combined Value • Ultra-Scalable, Next Generation Event Architecture • Simple & Robust Correlation • Event Enrichment with Broad Integration Capabilities ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Live !

  11. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind Combined Value • Layer 1-3 network discovery, monitoring, and correlation • Scalable SIM-based Security Operations Management • Broad End to End Monitoring Coverage with Lightweight Entry Options • Carrier Class Solutions for Telco’s and Service Providers • Adapters for Telco Envir. IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Converged Event Manager Impact Event Structures Enhanced ITM Enhanced and Entry ITCAM OMEGAMONzSeries, Collectors and Integration Service Provider Proviso UQM IPC Collectors Enhanced Security Management Enhanced TCP/IP Management NetViewZSysplex TCP/IP Telco Adapters Tivoli Live !

  12. Detailed Convergence Goals and Objectives Tivoli Live !

  13. General Approach to Acquisition Integration • Combine • Combine Assets from Netcool and Tivoli for Broadest Possible Solution. • Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products • Integrate • Appropriate Portfolio Integration Starting Immediately • Integrate and Converge Roadmaps Underway • Customers and Business Partners are Key to this Effort • Services Available for Integrated Solutions Consulting • Converge • Converged Solutions in Key Areas Combining Tivoli and Netcool Capabilities These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete Tivoli Live !

  14. ITM Servers, DBs, Appls, Agentless… ITCAM RTT, WS,J2EE, SOA SSMs, ASMs, ISMs Servers, DBs, Appls, Agents Jim Converged Event Solution Supports TEC Rulesets and other Correlation High ScaleHigh PerformanceHigh Availability Monitoring and Event Structures • Integrate Netcool Displays in Tivoli Enterprise Portal • Anywhere to Anywhere Event Consolidation • Support co-existence and integration of Event System • Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring • Converged Event Solution: • Leverage OMNIbus scale, performance and High Availability • Preserve TEC’s Rich Correlation • Broad integration to improve operational efficiency • Support co-existence and upgrade scenarios • Unify Monitoring Solutions • Broad, Lightweight Lowest TCO • ISMs, ASMs for Web to ITCAM family TEC Event Dashboard Complex Correlation Lots of customization OMNIbus Event Dashboard Rapid In Memory Event store Lots of Customization ISMs, ASMs, SSMS Servers, DBs, Appls, Agents ISMs, ASMs* Tivoli Live !

  15. Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous EnvironmentsAvailable with ITM 6.1, Omegamon, ITCAM management, and Netcool Business Integration Web Infrastructure FrequentlyRequestedfor ITM Best Practice Library Platforms Databases Applications & Messaging Agent-less Adapter URL, SNMP, File, Socket, UDB…. Agent Quick attach API Syslog Probe Syslog Daemon Network Apps Network Host FTP RMON2/SLA Comverse Nortel Magellin RADIUS Robomon SunNet Castlerock Tibco Cisco ComMgr DEC VAX Cisco VoIP Unix SAP MySAP CICS WebSphere (Z & Distributed) DB2 (Z & Distributed) Windows Web Services Web Services .NET (full suite of MS apps) IIS Cluster(s) IIS Oracle IMS Citrix Linux iPlanet WebSphere MQ SQL z/OS DisplacementLibrary Sybase Apache Siebel Tuxedo WebSphere MQ Integrator VMWare WebLogic Informix OS/400 BMC Patrol CA Unicenter MOM HP OV NNM HP OV Ops Aprisma Domino Exchange Tandem Tivoli Live !

  16. Monitoring and Event Structures Now Summer 2006 2007 Estimated Timeline Tivoli Live !

  17. TCP/IP Network Management Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks.Tivoli and Netcool Solutions Integrate More Slowly. • Precision IP: • Continue Development as Premier Enterprise and Service Provider Network Management Solution • NetView Distributed: • Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution • Switch Analyzer: • Focus on Co-existence and Upgrade to Precision IP Discovery Engine (disco) • Precision Provides: • SNMP v1, v2, v3 • Layer 1 to Layer 7 management • Comprehensive out of the box protocol support • Field Extensible Discovery and Topology for unlimited granularity IP Routing Cisco Switch Vendor specific CIDR IP Route MPLS LSP / VRF Helpers for:SNMP,DNS,telnet, ARP Finders: discoverIP devices usingmultiple techniques Discovery Agents Tivoli Live !

  18. Network Management Solution 2H 2006 Early 2007 Early 2008 Estimated Timeline Tivoli Live !

  19. Integrated Value: Business Service Management • Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli BSM Tivoli Application Dependency Discover Manager Netcool RAD DLA feeds TBSM Collation OEM feeds RAD Tivoli Live !

  20. Converged Tivoli Business Service Management Tivoli BSM in TEP Tivoli BSM • Deliver Converged BSM Solution with Enhanced Function • Integrate Tightly with CMDB Solutions • Provide Upgrade and Coexistence for all Customers • Retain all feeds: networking, systems, and zSeries for total end to end solution • Enhanced Real-Time and Historical Service Level Tracking & Reporting • Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity • Tivoli and Netcool solutions both leverage TADDM for Application Discovery • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager CMDB Netcool RAD Collation DLA feeds TBSM Collation OEM feeds RAD Tivoli Live !

  21. Business Service Management Summer 2006 Q1 2007 Late 2007 Estimated Timeline Tivoli Live !

  22. Business Services Distributed Resources J2EE Transactions Mainframe Resources Service Level Reporting Executive Dashboard Launch in Context TEC Console enabling Netcool Agents to now send events natively to TEC via ITM V6 for a Tivoli-centric installation Tivoli Enterprise Portal – Single Interface for Tivoli & Netcool Dynamic Role-based Workspace for Integrating IT Operations Silos One portal to manage the overall health of the infrastructure Webtop Technology Enhancements including Browser Client Allows Customers to Integrate 3rd Party Products Across IT Operations to Help Improve ROI Provides a Service Context to Help Provide an ITSM Foundation Integrated Micromuse OS agent as another data provider to TEP Events between OMNIbus and TEC can be synchronized for any configuration desired Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a Netcool installation “NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP Tivoli Live !

  23. What Our Customers Are Saying... “We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap." Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom Tivoli Live !

  24. What the Analysts are Saying… “ This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it. - Rick Sturm, EMA, 21-December IBM Tivoli Redefines Network Management IBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers. - Thomas Mendel, Frank Gillett and JP Garbani, 21-December IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality. - Tony Lock, Chief Analyst Bloor Research, 3-January IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM - George Hamilton, Yankee Group, 21-December ” “ ” “ ” “ ” Tivoli Live !

  25. Summary • Completed Micromuse Acquisition • Leveraging Market and Technology Synergy • Immediate Cross Leverage Being Performed • Continued Focus on Portfolio Convergence Over Time • Provide Immediate Value through Integration (Console, Events, Data) • Converge Roadmap to Maximize Value Across Customers • Next Steps • Customers Should Feel Confident in Purchasing and Deploying our Solutions from Both Portfolios Today • We are Continuing to Invest and Enhance our Solutions • Customers Help Develop our Convergence Strategy With the Best Technologies from Each Portfolio • We are Working with our Customers, Business Partners and Analysts to Ensure a Smooth Upgrade Path • Additional Info http://www-306.ibm.com/software/tivoli/ Tivoli Live !

  26. How It Works with IBM IT Service Management – Isolate, Diagnose and Resolve Incidents Incident Analyst Incident Analyst Incident Manager IncidentManager Incident Analyst Incident Analyst Incident Management Establish Incident Management Framework Evaluate Problem Management Performance Detect & Record Incident Classify and Provide Initial Support Close Incident Resolve Incident and Recover Service Investigate and Diagnose Incident IBM Tivoli Availability Management Process Manager - Determine Business Impact Function Search for Configuration Item Assess Failing Component Assess Services Impacted Assess SLA Summary Technology Information Process People Application Dependency Discovery Change and Configuration Management Database Business Service Status Resource Status Service Level Status Resource Status

  27. Putting it all together with an integrated IT Service Management Approach IT and Business Executives Custom Portal Dashboard SLA Reports Chargeback IT Organization Automation Resource and Application Monitoring Predictive Trend Analysis Provisioning and Orchestration Prioritized Business View Tivoli Live !

  28. Tivoli Live !

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