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Performance and Availability Monitoring with Tivoli and Netcool

Performance and Availability Monitoring with Tivoli and Netcool. Kevin Anthony - EMEA Services Manager Micromuse EMEA Integration Manager October, 2006. All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice.

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Performance and Availability Monitoring with Tivoli and Netcool

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  1. Performance and Availability Monitoring with Tivoli and Netcool Kevin Anthony - EMEA Services Manager Micromuse EMEA Integration Manager October, 2006 All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

  2. Statement Of Direction And Intent • All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice • This presentation represents our current goals and objectives • Our development teams are now studying the product source code • We are listening to customers’ views on the future directions of our solutions Tivoli Software

  3. Session Agenda • Enhanced Value from Combined Solution • Product Roadmap and Convergence Tivoli Software

  4. IT CRM & Business Management Service Delivery& Support ServiceDeployment InformationManagement BusinessResilience IT Process Management Products IT Service Management Platform Change and ConfigurationManagement Database IT Operational Management Products Server, Device and Network Management StorageManagement SecurityManagement Business ApplicationManagement Netcool Can Add Significant ITSM Value IBM IT Service Management Best Practices Customers can benefit by adding Netcool’s leading management capabilities: • Ultra-scalable event correlation for consolidated operations management • Service problem avoidance through trending and real-time BSM • Enhanced monitoring and broad integration capabilities • Real-time security information management to enable NOC/SOC convergence • End-to-end service management for emerging converged IP services • World class network management, including deep discovery and mapping to CCMDB • Extends Tivoli IT Process Managers with real-time, end to end network information Tivoli Software

  5. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Dashboards Policy Warehouse TEPfor operations ProcessManagers TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WAS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Software

  6. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Combined Value • Broader Network Layer 1-3 discovery • Portfolio Leverages Integration into TADDM • Enhanced CCMDB with Broad Layer 1-7 Discovery and Dependency Mapping Dashboards Policy Warehouse TEPfor operations ProcessManagers TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Software

  7. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Combined Value • Integration to TEP as Single Interface for Visualization of IT Operations in a Service Context • Enhanced Lightweight Web interface • End to End Data Consolidation, Display and Retention • Integrated Workflow Based Process Management Products TBSMBusiness Systems Management TSLAService Level Management Business Systems / SLA TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Software

  8. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Combined Value • Scalable, Next Generation BSM architecture • Real-Time and Historical SLA Tracking and Reporting • Enhanced Visualization and KPI’s for Both Business and Operations TEC Event Dashboard Advanced Correlation Event Structures ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Software

  9. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Converged Event Manager Impact Event Structures Combined Value • Ultra-Scalable, Next Generation Event Architecture • Simple & Robust Correlation • Event Enrichment with Broad Integration Capabilities ITMServers, DBs, Apps, Agentless ITCAMRTT, WS, J2EE, SOA OMEGAMONzSeries, Collectors and Integration Collectors Tivoli Risk Manager NetViewD TCP/IP NetViewZSysplex TCP/IP Tivoli Software

  10. Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Solution Stack from Combined AssetsNo customer is left behind Combined Value • Layer 1-3 network discovery, monitoring, and correlation • Scalable SIM-based Security Operations Management • Broad End to End Monitoring Coverage with Lightweight Entry Options • Carrier Class Solutions for Telco’s and Service Providers • Adapters for Telco Envir. IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB TEP Enhanced Dashboards Policy Warehouse ProcessManagers Converged BSM Enhanced TSLA Business Systems / SLA Converged Event Manager Impact Event Structures Enhanced ITM Enhanced and Entry ITCAM OMEGAMONzSeries, Collectors and Integration Service Provider Proviso UQM IPC Collectors Enhanced Security Management Enhanced TCP/IP Management NetViewZSysplex TCP/IP Telco Adapters Tivoli Software

  11. Detailed Convergence Goals and Objectives

  12. A Closer Look at Current Convergence Plans • Approach: Combine, Integrate, and Converge • Monitoring and Event Structures • TCP/IP Network Management • Business Service Management • Combined Solutions Tivoli Software

  13. General Approach to Acquisition Integration • Combine • Combine Assets from Netcool and Tivoli for Broadest Possible Solution. • Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products • Integrate • Appropriate Portfolio Integration Starting Immediately • Integrate and Converge Roadmaps Underway • Customers and Business Partners are Key to this Effort • Services Available for Integrated Solutions Consulting • Converge • Converged Solutions in Key Areas Combining Tivoli and Netcool Capabilities These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete Tivoli Software

  14. ITM Servers, DBs, Appls, Agentless… ITCAM RTT, WS,J2EE, SOA SSMs, ASMs, ISMs Servers, DBs, Appls, Agents Converged Event Solution Supports TEC Rulesets and other Correlation High ScaleHigh PerformanceHigh Availability Monitoring and Event Structures • Integrate Netcool Displays in Tivoli Enterprise Portal • Anywhere to Anywhere Event Consolidation • Support co-existence and integration of Event System • Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring • Converged Event Solution: • Leverage OMNIbus scale, performance and High Availability • Preserve TEC’s Rich Correlation • Broad integration to improve operational efficiency • Support co-existence and upgrade scenarios • Unify Monitoring Solutions • Broad, Lightweight Lowest TCO • ISMs, ASMs for Web to ITCAM family TEC Event Dashboard Complex Correlation Lots of customization OMNIbus Event Dashboard Rapid In Memory Event store Lots of Customization ISMs, ASMs, SSMS Servers, DBs, Appls, Agents ISMs, ASMs* Tivoli Software

  15. Tivoli Portfolio Today Integrated End to End Support for Heterogeneous EnvironmentsAvailable with ITM 6.1, OMEGAMON & ITCAM management Best Practice Library Messaging & Collaboration Business Integration Web Infrastructure Platforms Application Databases Agent-less Adapter URL, SNMP, File, Socket, UDB…. Agent Quick attach API Unix SAP MySAP CICS Lotus Domino WebSphere (Z & Distributed) DB2 (Z & Distributed) Windows Web Services .NET (full suite of MS apps) IIS Cluster(s) Oracle IMS Citrix Linux iPlanet WebSphere MQ SQL 40+ Custom Packages available Exchange z/OS Sybase Apache WebSphere MQ Integrator Siebel Tuxedo VMWare WebLogic Informix OS/400 Tivoli Software

  16. Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous EnvironmentsAvailable with ITM 6.1, Omegamon, ITCAM management, and Netcool Business Integration Web Infrastructure FrequentlyRequestedfor ITM Best Practice Library Platforms Databases Applications & Messaging Agent-less Adapter URL, SNMP, File, Socket, UDB…. Agent Quick attach API Syslog Probe Syslog Daemon Network Apps Network Host FTP RMON2/SLA Comverse Nortel Magellin RADIUS Robomon SunNet Castlerock Tibco Cisco ComMgr DEC VAX Cisco VoIP Unix SAP MySAP CICS WebSphere (Z & Distributed) DB2 (Z & Distributed) Windows Web Services Web Services .NET (full suite of MS apps) IIS Cluster(s) IIS Oracle IMS Citrix Linux iPlanet WebSphere MQ SQL z/OS DisplacementLibrary Sybase Apache Siebel Tuxedo WebSphere MQ Integrator VMWare WebLogic Informix OS/400 BMC Patrol CA Unicenter MOM HP OV NNM HP OV Ops Aprisma Domino Exchange Tandem Tivoli Software

  17. Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous EnvironmentsITCAM for ISM provides comprehensive end-user experience and service polling • DHCP - Dynamic Host Configuration Protocol DIAL - Dial up Service • DNS - Domain Name Service • FTP - File Transport Protocol • HTTP - Hypertext Transport Protocol • HTTPS - HTTP Secure Socket Layer • ICMP - Internet Control Message Protocol • IMAP4 - Internet Message Access Protocol • LDAP - Lightweight Directory Access Protocol • NNTP - Network News Transport Protocol • NTP - Network Time Protocol • POP3 - Post Office Protocol (E-mail) • RADIUS - Remote Authentication Dial-In User Service • RPING - Remote Ping for Cisco and Juniper Routers • RTSP – Real-time Streaming Protocol • SAA – Cisco Service Assurance Agent • SNMP - Simple Network Management Protocol • SMTP - Simple Mail Transport Protocol • TCP PORT - Transmission Control Protocol • TFTP – Trivia File Transport Protocol • TRANSX - Transaction Monitor • Windows Application Monitor • WMS – Microsoft Windows Media Server Tivoli Software

  18. Monitoring and Event Structures 1H 2006 2H 2006 2007 Estimated Timeline Tivoli Software

  19. TCP/IP Network Management Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks.Tivoli and Netcool Solutions Integrate More Slowly. • Precision IP: • Continue Development as Premier Enterprise and Service Provider Network Management Solution • NetView Distributed: • Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution • Switch Analyzer: • Focus on Co-existence and Upgrade to Precision IP Discovery Engine (disco) • Precision Provides: • SNMP v1, v2, v3 • Layer 1 to Layer 7 management • Comprehensive out of the box protocol support • Field Extensible Discovery and Topology for unlimited granularity IP Routing Cisco Switch Vendor specific CIDR IP Route MPLS LSP / VRF Helpers for:SNMP,DNS,telnet, ARP Finders: discoverIP devices usingmultiple techniques Discovery Agents Tivoli Software

  20. Options for Existing NetView Customers • Upgrade to Precision IP now • Integrate with NetView • Coexistence Option to Start with Precision Layer 2, and Expand Gradually • Upgrade to NetView V7.1.5 < 6 months • Improved Capabilities (SNMP v2, duplicate IP handling, etc.) • Same Familiar Product • Consider Future Entry Version of Precision • Combines NetView and Precision Features • Ease of Installation and Configuration • Functionality for Small to Medium Enterprises Tivoli Software

  21. Network Management Solution 2H 2006 Early 2007 Early 2008 Estimated Timeline Tivoli Software

  22. IBM Tivoli Security Operations Manager (TSOM) 3.1 • Netcool Omnibus and Tivoli Enterprise Console (TEC) integration • Common collection layer for network & security data via Netcool Omnibus • Escalates correlated, relevant security events to Netcool and Tivoli Enterprise Console. • Tivoli Access Manager (TAM) and Tivoli Identity Manager (TIM) integration • Additional 3.1 Features • Updated Cisco SDEE device support • Security Knowledgebase – support site specific event and event type customization • Updated Vulnerability Scanner support • Now Available Tivoli Software

  23. Access and Identity ManagementCA eTrust Access CA eTrust Secure Proxy Server CA eTrust Siteminder (Netegrity) RSA SecureID RADIUS Oracle Identity Management (Oblix) Sun Java System Directory Server Microsoft Active Directory Cisco ACS Wireless Security • AirMagnet • AirDefense • Management Systems • neuSECURE escalates to: • Micromuse Netcool • IBM/Tivoli • Remedy ARS • HP OpenView • CA Unicenter • Management Systems • Source of events into neuSECURE: • Check Point Provider-1 • ISS RealSecure SiteProtector • Juniper Global Pro (Netscreen) • Juniper NSM (Netscreen) • Tripwire Manager • Intrusion, Inc. SecureNet Manager • McAfee ePO • Nortel Defense Center • Sourcefire Defense Center • Q1 QRadar Mgmt Server • Symantec ESM • VPN • Juniper SSL VPN, Juniper VPN • Nortel VPN Router (Contivity) • Check Point • Cisco IOS VPN • Nortel VPN Gateway Breadth of TSOM Supported Devices • Firewalls • Check Point Firewall-1 • Cisco PIX • CyberGuard • Fortinet FortiGate • GNATBox • Juniper (Netscreen) • Linux IP Tables • Lucent Brick • Microsoft ISA Server • Nortel Switched Firewall • Stonesoft's StoneGate • Secure Computing's Sidewinder • Symantec's Enterprise Firewall • SonicWALL • Sun SunScreen • Vulnerability Assessment • Nessus • Vigilante • ISS Internet Scanner • QualysGuard • Foundstone • eEye Retina • SPI Dynamics WebInspect • nCircle IP360 • Harris STAT • Routers/Switches • Cisco Routers • Cisco Catalyst Switches • Foundry Switches • F5 Big IP, 3-DNS • Juniper JunOS • TACACS / TACACS+ Nortel Ethernet Routing Switch 5500, 8300, 8600, 400 seriesNortel Routing Switch 3510 • Discovery Tools • Lumeta IPSonar • NMAP • Web Servers • Apache • Microsoft IIS • IBM WebSphere • Operating Systems Logs, Logging Platforms • Solaris (Sun) • AIX (IBM) • RedHat Linux • SuSE Linux • HP/UX • Microsoft Windows Event Log • (W2K3 DHCP, W2K DHCP, IIS) • Microsoft SNMP Trap Sender • Nokia IPSO • Novell NetWare • OpenBSD • Tru64 • Tripplight UPS • Monitorware SYSLOG • KiwiSyslog • Tivoli Agent SYSLOG Messages • Antivirus • CipherTrust IronMail • McAfee Virus Scan • Norton AntiVirus (Symantec) • McAfee ePO • Trend Micro InterScan • Application Security • Blue Coat Proxy • Nortel ITM (Intelligent Traffic Mgmt) • Teros APS • Sentryware Hive • Nortel Application Switch (Alteon) Policy Compliance Vericept Network Intrusion Detect/Prevention McAfee Intrushield Sourcefire Network Sensor Sourcefire RNA Juniper IDP ISS RealSecure ISS Proventia ISS BlackICE Sentry Cisco Secure IDS SNORT IDS Enterasys Dragon Nortel Threat Protection System (TPS) Intrusion's SecureNetPro Mirage Networks NFR NID Symantec ManHunt ForeScout ActiveScout QRadar Top Layer Attack Mitigator Labrea TarPit IP Angel Lancope StealthWatch Tipping Point UnityOne NDS Arbor Networks PeakflowX Host-based Intrusion Detect/Prevention Cisco CSA (Okena) NFR HID Sana Snare Symantec Intruder Alert (ITA) Sygate Secure Enterprise Tripwire ISS RealSecure McAfee Entercept PowerTech PowerLock/Interact (iSeries) Tivoli Software

  24. TSOM: Security Event Management 1H 2006 2H 2006 Early 2007 Estimated Timeline Tivoli Software

  25. Integrated Value: Business Service Management • Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli BSM Tivoli Application Dependency Discover Manager Netcool RAD DLA feeds TBSM Collation OEM feeds RAD Tivoli Software

  26. Converged Tivoli Business Service Management Tivoli BSM in TEP Tivoli BSM • Deliver Converged BSM Solution with Enhanced Function • Integrate Tightly with CMDB Solutions • Provide Upgrade and Coexistence for all Customers • Retain all feeds: networking, systems, and zSeries for total end to end solution • Enhanced Real-Time and Historical Service Level Tracking & Reporting • Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity • Tivoli and Netcool solutions both leverage TADDM for Application Discovery • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager CMDB Netcool RAD Collation DLA feeds TBSM Collation OEM feeds RAD Tivoli Software

  27. Business Service Management Summer 2006 Q1 2007 Late 2007 Estimated Timeline Tivoli Software

  28. Business Services Distributed Resources J2EE Transactions Mainframe Resources Service Level Reporting Executive Dashboard Launch in Context Tivoli Enterprise Portal – Single Interface for Tivoli & Netcool Dynamic Role-based Workspace for Integrating IT Operations Silos One portal to manage the overall health of the infrastructure Webtop Technology Enhancements including Browser Client Allows Customers to Integrate 3rd Party Products Across IT Operations to Help Improve ROI Provides a Service Context to Help Provide an ITSM Foundation Tivoli Software

  29. TEC Console enabling Netcool Agents to now send events natively to TEC via ITM V6 for a Tivoli-centric installation Integration of Netcool into TEP Integrated Micromuse OS agent as another data provider to TEP Events between OMNIbus and TEC can be synchronized for any configuration desired Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a Netcool installation “NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP Tivoli Software

  30. Tivoli Application Dependency Discovery Manager TADDM based on Collation Confignia, acquired by IBM in November 2005 • Discover Application Topology within your environment • Discover Custom Apps with Custom Sensors • Monitor Configuration “Drift” • When a Problem occurs, turn to TADDM for: • Quick insight into topology of affected application • Information about recent changes(many failures are the result of poor changes) • Insight into Other relationships • Before a Change is Implemented: • Check for Other Dependencies • Ensure Change won’t have unintended Consequences • Change with Confidence Tivoli Software

  31. Tivoli Application Dependency Discovery Manager 1H 2006 2H 2006 Early 2007 Estimated Timeline Tivoli Software

  32. What Our Customers Are Saying... “We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap." Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom Tivoli Software

  33. What the Analysts are Saying… “ This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it. - Rick Sturm, EMA, 21-December IBM Tivoli Redefines Network Management IBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers. - Thomas Mendel, Frank Gillett and JP Garbani, 21-December IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality. - Tony Lock, Chief Analyst Bloor Research, 3-January IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM - George Hamilton, Yankee Group, 21-December ” “ ” “ ” “ ” Tivoli Software

  34. Summary • Completed Micromuse Acquisition • Leveraging Market and Technology Synergy • Immediate Cross Leverage Being Performed • Continued Focus on Portfolio Convergence Over Time • Provide Immediate Value through Integration (Console, Events, Data) • Converge Roadmap to Maximize Value Across Customers • Next Steps • Customers Should Feel Confident in Purchasing and Deploying our Solutions from Both Portfolios Today • We are Continuing to Invest and Enhance our Solutions • Customers Help Develop our Convergence Strategy With the Best Technologies from Each Portfolio • We are Working with our Customers, Business Partners and Analysts to Provide a Smooth Upgrade Path Tivoli Software

  35. Any Questions? Tivoli Software

  36. Tivoli Software

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