Recruitment & HR

1. Recruitment & HR

2. You’ll discover: • Tips on hiring the right people • Why & how to facilitate Performance Reviews • How to Motivate Your Team • Importance of Training • How to get the best from team meetings

3. 1. Hire Good People Step 1 – Write or read the job role Step 2 – Write an ad that clearly explainsthe role & your expectations Step 3 – Organise a group interview ifnumbers are large. If you are making the final decision, thendon’t read the resume first

4. Hire Good People Step 4 – Check references Step 5 – Use tests (written &practical) Step 6 – Have a probation period Brainstorm Interview Questions

5. 2. Performance Appraisals • For the team to reach it’s full potential they need specific strategies aimed at building on their strengths and eliminating weaknesses. • A Performance Appraisal system is one of the keys to unlocking continuous improvement in your business.

6. Why usePerformance Appraisals? • You can congratulate good performance • Leads to a greater understanding of the team • Find solutions with team members for challenges • Develop an Action Plan to assist team members to reach their potential

7. Why use Performance Appraisals? • Discuss pay increases in a formal setting and at regular intervals • Combine the team members goals with the businesses goals • Have a formal employment record of discussions between you and the team members for future reference

8. What should be included? • Always start with the Job Description - Skills, Personal Attributes and the Tasks • Goals that the team member wants to achieve • What does the team member see themselves doing in 3 years time? • What improvements do they need to make?

9. What should be included? • What does the team member enjoy most about the position? • Section for general comments. • Pay increase section. • Place for both the appraiser and the team member to sign.

10. 3. Team Member Motivation & Excitement • Probably the most important issue yet lacking in a high % of businesses • You must create excitement… • Setting objectives and following up regularly is a good starting point • Find out what you people really like doing?

11. 4. Specific Labor Objectives • You must have a very clear picture of what you expect to invest in labor each year, quarter, month, week, even daily! • This must then be measured and tracked with precision. This will then prompt you to ask the right questions on how to improve performance and systems in your business • Share objectives with appropriate team members

12. 5. Training • Have a documented and professional training process for new team members and existing team members as well • Have an induction program for new team members • Set expectations up front • Provide on going well thought through training and assess the impact

13. 6. Productive Meetings • Keep meetings focused and productive. • Concentrate on the team members key role and basic duties first. Keep this constant. People like feedback and direction. • Document agendas and minutes for formal meetings.

14. 7. Positive Feedback But Honest… • Be on the lookout for good performance and complement as such where appropriate. Make this a habit. • 90% of feedback should be positive. This will increase loyalty and hence output rapidly. Make sure though it is justified.

15. 8. Team Rewards and Activities • Last but not least! • Reward good performance • Try and focus on team goals • Congratulate individual performance individually if possible