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Conflict Resolution

Conflict Resolution. What do you know?. Memorable conflicts? Things you’ve learned?. Principled negotiation. A common strategy used for conflict resolution in areas of business and interpersonal relations. -Separate people form the problem -Interests, not positions -Go for win-win

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Conflict Resolution

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  1. Conflict Resolution

  2. What do you know? Memorable conflicts? Things you’ve learned?

  3. Principled negotiation A common strategy used for conflict resolution in areas of business and interpersonal relations. -Separate people form the problem -Interests, not positions -Go for win-win -Have an objective measuring stick For more information, read Getting to Yes by Fisher and Ury

  4. Separate people from the problem The problem is whatever is causing the issue: maybe there aren’t clear rules. Maybe things are getting turned in late. Maybe work is not up to a standard. THAT’s the problem, not the person. Encourage use of I statements • NOT “Your sloppiness is why our council is a wreck.” but “I feel _____________when __________ because_______.” • Focus on the problem, not the person!

  5. Interests, not positions An interest is the goal you both have in common, like a successful program, a comfortable living environment, or a strong team. A position is an inflexible stipulation. "Your position is something you have decided upon. Your interests are what caused you to so decide.“-GTY

  6. Think Win-win When you have interests to meet, and not positions, it’s easier to invest in options for mutual gain. Everyone works together to come up with solutions, and no one person has to feel attacked. Solving the problem of “creating a program for the entire building” is easier than “stopping George from screwing up.”

  7. Have an objective measuring stick Have a “definition of success” that everyone agrees on, that any third party can evaluate. Appropriate, fair benchmarks. Examples: roommate contracts, program checklists, assigned duties, deadlines.

  8. Step 1: Prevention

  9. Step 2: Communication

  10. Step 3: Use “I” statements

  11. Step 4: Be HOnest

  12. Step 5: Compromise

  13. Step 6: Be Nice

  14. Step 7: Talk to Him/her first, not to other people

  15. Step 8: Get assistance

  16. Reflection Questions • -Which step do I already use? • -Which step could use improvement? • -What did I learn in this presentation? • -How will I apply it?

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