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UMB Bank

Financial Center Manager

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UMB Bank

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  1. UMB Bank Financial Center Manager Marcy Green Created by: Jessie Martens

  2. About Marcy She has only received her high school diploma Has one year of college Family owned a lumberyard that she helped manage Has about 20 years experience in management

  3. Her Journey Bank Teller Personal Banker Assistant Manager Manager (5 years) Dual Manager (15 years)

  4. Important Skills Personality Appearance Professional Dress Call-backs Initiative First impression

  5. Employees Evaluations Once a quarter Performance objectives Customer experience Employee audits 1 on 1’s

  6. Punitive Measures Coaching Verbal Warning WrittenWrite-up Termination

  7. Her Life Lessons She can be strong when she needs to be There is always something to learn Don’t fret over little problems Take time for yourself

  8. Thank you!

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